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    Grubhub

Grubhub

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Overview

Grubhub has a rating of 1.1 stars from 4,546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grubhub most frequently mention customer service, delivery time, and next order problems. Grubhub ranks 184th among Food Delivery sites.

  • Service
    799
  • Value
    746
  • Shipping
    506
  • Returns
    514
  • Quality
    641
Positive reviews (last 12 months): 2.6%
Positive
3
Neutral
1
Negative
112
View ratings trends
491
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How would you rate Grubhub?
Top Positive Review

“Your Go-To Food Delivery Service”

Rekhmir S.
4/2/24

Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle

Date of experience: 4/1/24
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Top Critical Review

“Fees increase after delivery”

Cay C.
9/28/24

Check your receipts. Past month Grubhub has been increasing service fee after order delivered when charge posts to account. Food price, tax and tip stay same, but their service fee increases. For example when orders placed fee $4. Final charge then $4.80. How is this not illegal? Beware!

Date of experience: 9/28/24
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Reviews (4,546)

Rating

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Reviews that mention popular keywords

delivery time (238) delivery service (300) credit card (172) delivery fee (154) delivery driver (150) grub hub (671) customer service (1140)
Thumbnail of user carolj1215
Illinois
1 review
0 helpful votes
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April 11th, 2022

FOOD IS ALWAYS LATE AND COLD. YOUNG DRIVERS WHO HAVE NO IDEA WHERE THEY ARE GOING. THIS HAS HAPPENED MULTIPLE TIMES NOT JUST ONCE.

Tip for consumers:
Don't

Products used:
Food

Service
Value
Returns
Quality

Date of experience: April 11, 2022

Thumbnail of user chloer83
South Carolina
1 review
0 helpful votes
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January 1st, 2022
Verified purchase

GOT MY FOOD WRONG! Says on the receipt everything it was supposed to be but obviously wasn't checked

Date of experience: January 1, 2022

Thumbnail of user karenm457
Florida
2 reviews
2 helpful votes
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April 11th, 2018

El servicio es muy buen pero coo dueña de restaurante usualmente recibo deliverys fuera de rango o con el fee errado

Date of experience: April 11, 2018

Thumbnail of user donnab147
Maryland
3 reviews
24 helpful votes
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November 11th, 2016

Grubhubs CEO is a racist, sexist, misogynistic, islamophobic, facist dictator.

Date of experience: November 11, 2016

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GubHub offers food delivery from local restaurants.

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