Grubhub

Dear reader, heed our warning about this company, for it is not in self interest.

We are the soiled, the $#*!ed.

I have ordered from this site multiple times. First time I got $#*!ed I ignored it, because whatever it's just a few bucks, no big deal.

Second time I called to get refunded, but I did not get refunded. Whatever just a few bucks.

Third time I got $#*!ed I called, and got "grubhub credit", cool I guess?

Fourth time, I finally realized that I'am an idiot. I kept going back through out the years, expecting actual professional service.
I get it, ordering online is nice sometimes, after long day of work, or a lazy sunday, perhaps a holiday. Just avoid Grubhub, they WILL mess up somehow, eventually, and you will be taken advantage of.

It use to be convenient and a great instant experience until i had an issue. My debit card was charged twice for one order and the guy on the phone suggested it was an authorization charge. Thats funny Because the authorization charge is only a dollar. In the same moment, $23 went through and They were very persistent in saying that they did not see two charges on their end. I waited about five minutes hold five minutes hold. It was a very unprofessional experience. I order from them all the time never had a problem until today, they are incapable of handling problems. I would like to be credited the $23 and now I'll never use your site again because your marketing is very different from your staff. Thanks a lot

Delivery was originally delayed 30 minutes, then it never showed at all. Received a refund. Kindly asked for a small credit and was denied. Just a refund is not acceptable. GrubHub must not understand the basic concept of Customer Lifetime Value. Will never use their service again.

Im a restaurant owner and i use foodler, they have the worst customer service at all! They always not pick up the phone or always sounds very inpatient and like try to get rid of the phone right away during conversations. I mean ppl order food through foodler is foodler's customer, we the restaurants take orders from ppl through foodler are foodler's customers too because we have to pay fees for every orders, foodler treats their customers like they don't care! Im definitely going to cut foodler soon, so many online order companies out there, you don't care then someone else will!

I order food, pay 22% tip. I write delivery instructions in memo. I contact via text to make sure the driver will show up at the right place. It's a hotel. My son is hungry and no room service. They ask us to use GrubHub. The driver is going somewhere else I reach out can't get in touch. I call GrubHub and they do nothing meaningful. Meanwhile GrubHub has defrauded me of my money and a tip!

This looks like a fly-by-night company. Lousy service is an understatement!

First day in 3 weeks that I had nothing to do. So, I decided to relax and order delivery. Never used GrubHub before, I ordered Taco Bell which was not even 2 miles away. Theme ETA was pushed back 3 times. After 2 hours I called hq and was told they're waiting for someone to "pick up" the order and it'll be there when a driver decides to get it. I cancelled and thankfully my back put my money back immediately. I was told it'll take 5 business days. I'll never use GrubHub again.

We ordered last Friday (11/11) from a Korean BBQ restaurant we eat at all the time. The order showed up in a reasonable time but a couple of items we received were different than what we ordered. In addition a bill that should have been $70-$75 turned out to be $88 due to unexplained additional charges listed below a couple of items. We called restaurant but that's not going to solve the problem. Them today that overpriced $88 bill showed up on my credit card for $115.29. Two things will happen now. First I'll contest the bill and not pay that amount. Secondly we will never go through Grub Hub again. EVER!

Warm milk shake, no really it arrived melted and warm. Reported it, nothing much was done.

Now, they want to charge 20-30% in tips, even for an order that's not even $30. Basically $8 to deliver a $27 order from a few blocks away. Not having it. This was nice at first but now they are just being greedy. Pay your drivers better and stop price gouging your customers.

I just placed my first Grubhub order. It was for two dinners. They delivered only one of the dinners. The delivery person said "sorry, the other meal was sold out. Talk to GH about getting a refund." No alert that would have given us a chance to order something else. The delivery person received her full tip. We shared a salad. We will not be ordering through GH ever again. Only one chance to make a good first impression. They failed miserably.

Placed $50 order at 9:36 PM. Told 10:20. OK. No food at 10:30. At 10:40 I check my email and it says "Sorry, cancelled - $5 off next time." Great! Now what with a bunch of hungry people. Make frozen pizza. Restaurant calls at 11:05 PM and asks when I will come get my food.

Wow! Where do I even start with this one. I have attempted to order from Grubhub twice now. Each time I order they call and cancel my order. First time it took almost an hour for them to cancel. Each time giving me an excuse the restaurant is to busy or closed. Each time this has happened my money is tied up for days. Oh and don't bother trying to talk to customer service! It's a complete joke! They are like mindless robots with no emotions & give the impression that they could careless about you or your experience with the company. I could hardly even understand what "Richard" was saying because he could hardly speak English. Oh but he did give me a $10 promo code for my next order! Lol This is a complete joke because I never, NEVER plan on ordering from this company again. Thanks RICHARD!

This company is a fraud! I ordered 3 salads from them. It was never delivered. They do not have a customer service phone number. When I emailed them, they indicated that the delivery man was not able to get a hold of me so they left after 5 minuets. Meantime, my phone was right next to me. No missed call! They were extremely rude and refused to refund me my money! I have friends who have had similar experiences. I've erased their app and will be spreading the word to whom ever will listen! Horrible, horrible, horrible customer service! DO NOT USE!

So I got a Taco Bell order with 3 items missing. It was late and the driver didn't know which direction was West or South. I was refunded the money for the missing items. So 2 of my guests got no dinner, well later they traveled out to get their dinner. So Grub Hub felt fine with just refunding money from the missing items, so I hit them up on customer care chat. The first lady closed the chat on me with out even resolving any issues while ignoring my typed words. When I got hold of someone willing to help I told them I felt that since the driver didn't double check the order I should get some compensation. They refunded me the tip rather than give me a discount for my next order which is what I wanted. So they rob from their employees when they probably didn't give them proper training in the first place. Pretty sad here guys... I heard but am not sure, that there isn't any training at all.

Laundry list of issues with GrubHub, but this was the last straw.

Tried placing an order, only to be told at checkout that the restaurant isn't accepting orders. Ordered from a second location: driver assigned > order delayed > order canceled by GrubHub. Ordered from a completely different restaurant and got a call from them asking about substitutions because they were out of some things. No biggie, but then no driver assigned and order was delayed. This time I canceled.

With this experience added to all the other headaches I've had from GrubHub, I can only hope that it means they're the worst of these services. And if that's so, I pray that they go out of business and drivers find better companies to deliver for.

At first I liked the service. Even though it was expensive you got what you asked for. The last 3 out of four times items were missing. A good business should offer a full refund but they just offer to refund the missing items only and give you credit to order grub hub food rather than money back. Your meal is ruined and you have to use their terrible service again to get any money back. I will not be using them again

I called customer support because when I order and I get it delivered, the Rate & Review link goes to "Error submitting rating and review". I called their customer support to complain (because I like giving drivers good tips and reviews) and they told me "there is no rate & review on our site". They offered me a 50% coupon and I told them, "it's not about me! It's about the driver! Fix your web site so I can give my driver a good rating!" This has been broken since at least 2 years ago.

Like any company an employee makes mistakes. I had a delivery left outside my business in a pile of snow. I called them and the operator gave me a full refund and was very kind. Thanks! I own a company and treat customers the same. This kind of stuff happens so keep your cool and be polite. Many are too quick to go nuts over nothing.

Would have deleted this app if I had known the customer service was so terrible and their lack of accountability and professionalism is pathetic. Never using their service again. Considering filing against them

After paying for a $36 order and receiving not one thing right on said order, the only refund given is for $9.60 for one missing product. Pot stickers ice cold. No sauces for any items. Missing orange chicken and no chow mein noodles. Refunded for only the missing egg rolls. The ENTIRE order was incorrect and we were not able to eat anything and GrubHub does absolutely nothing. The restaurant does nothing because it's gone through a third party but the third party doesn't do anything either. Your out almost $40 and have no food to eat... and their answer is "all we can refund is for the missing item". They don't even give you an option to get the food re delivered. I'll never use GrubHub ever again.

I've used this service twice. Both times I didn't receive what was paid for. I'm done at this point. The food bag was tossed around. We threw it away after paying 36.00. The other order was missing items.

I want to know how to close my Grubhub account. I used it once, and it was a fiasco. I waited a time and decided to try again only to have Grubhub cancel the order with no valid reason. I worked all day in the cold. I'm hungry, and now I'm pissed. I searched the site, and there's no phone number to call and no place to delete my account. I've had it with ya, Grubhub. You're done. I want the account closed.

Don't look forward to the ONE thing you've been craving because it won't be in your bag. The other items you do end up receiving will be wrong and cold. Customer service will NOT help you at all and now 2 hours later you'll just be mad and hungry. Save your money, or just order a pizza.

Ordered food at 6:15 got message saying delayed - still waiting and no food. Horrible horrible horrible. Worst service I have ever experienced. Incompetent would not even begin to describe - will never ever order from grub hub again m.