Grubhub

First time user here and I was really excited since my husbands gone all day with our only car. So once I get over the sticker shock of paying 25$ after tip to get lunch I decided it was worth it and went to place my order. Their website is BY FAR the worst Ive ever felt with. Made me log in 4 times, then once I get past the glitches, and it not letting me enter my info it decided to tell me that the website cant process Apple Pay, even though its an option. After trying three times I said screw it. Its safe to say that I will never use them again.

So sick of everything being wrong. I can drive, pick up the food and get home before they driver picks up the food. There estimated time is so off and always gets extended. They make it hard to cancel your account as well. The company is completely incompetent. Ciao GH

When eat24 started out, their customer service was AMAZING. If you mentioned your drink was missing, they'd send you a coupon without you even having to ask. If you had a worse experience, they'd totally refund you, no questions asked. They were like the Macy's of food delivery. Well, this has apparently changed. Now they basically throw you to the wolves and tell you to call the restaurant yourself, and when you challenge them on this they reluctantly ask if you want a coupon. Why would I use a third party instead of ordering direct if the middle man can't even help me when my scheduled pickup makes me wait for half an hour? I will never use them again.

It's 9 on Sunday night. Prime-time for ordering in, so no idea why after waiting for 15 minutes, I was redirected to an agent who promptly hung up without answering the call. Had to call again and wait for yet another 15 minutes - I'm still waiting as I type this.

So we ordered from Lefty's and I ordered a cheeseburger with cheese fries on the side which is 85 cents more than regular fries. Food gets here and the driver was very nice and and on time. I open my box and I received curly fries instead of cheese fries which is not a big deal but I thought I'd just message them and ask for the 85 cents back and that was it. They decided out of nowhere to refund my portion of the order! Thanks for saving us money!

The nerve of you Mr. Mahoney to judge others based on their own political views! Throw stones much? Yes, you have the right to your own opinions, but not to impose them on others, especially the very people who work for you! You are nothing more than a bully, the very thing you say you despise about our new president elect Trump! Yes, it is a fact so time to build a bridge and get over it!

Grubhub is the absolute worst food delivery company out there. Every single time I order from them it is an issue! And they don't tell me it's an issue till after the restaurant is closed. I will never use them again even if they were the last delivery company on this planet!

I have ordered 5 times, 3 times was a ‘problem with order' cancel your subscription, and DO NOT order! This place is pathetic! Drivers are great, but they don't know who they are working for… Sad to say… It says that I must submit a rating to post… my actual rating is **************

Order #**************

Grubhub stock fell 40% today. I see why.

Horrible service from Grubhub. I ordered $46 worth of food that never showed up and was marked as delivered. I called the restaurant. They confirmed that my food was ready, but Grubhub never arrived to pick it up. Grubhub did refund my money, but refused to provide any discount for future deliveries. What about my time waiting? Now I don't have time to eat and I'm starving.

Grubhub made a mistake, and they should try correct that mistake. Offering a refund in this case does not make the consumer and Grubhub even. The consumer loses time and energy. Grubhub looses nothing. This is not fair and its not right. No more grubhub for me. There are plenty of competitors to switch to.

Recently tried Grubhub in Greenville, SC. First try was Red Lobster and the order was missing sauces and was cold. We only live 15 minutes away. Grubhub support did nothing. Tried Ruby Tuesdays and the driver left a salad and all the sauces at the restaurant. Support line took 15 minutes to let me know they would contact the restaurant for a partial refund and unlike other services never offered to have a driver bring it. Like an idiot I tried for my last time. Ordered from Denny's and received confirmation but tracking never showed on app. Support once again was slow and none caring. 20 minutes later they said all was well and I would get the order in 30 minutes. The app now showed progress only to have it switch to cancelled 20 minutes later. No one ever explained why it was cancelled. They need better customer service, moving support back to the US may help cut the support time. Actually caring and appreciating customers would be another.

This is my first time ordering with Grub Hub and it will be my last. I've had the absolute worst experience with this service. I was guaranteed a $10 discount if I were to place my first order through the app. However, the discount code never appeared at check out. I was promised by two other agents who also took a deep look into my order before they guaranteed that they could get me a refund. After I paid $85 for my order, I went back to customer service and asked for my refund and the sales rep finally told me I would not receive one. If there was any issue with how I ordered or the type of service, the two previous customer service representatives should be held accountable for notifying myself as a customer before I purchased through the site. These guys are dishonest!! with the worst customer service.

Grubhub is the worst delivery service you could possibly have. I live in a huge city and it took them an hour and 15 minutes to even get a driver for my food that was done 45 minutes before. If you think they are going to be fast, think again. And the customer service was even worse. I waited 10 minutes to get a representative and even after I did they were not helpful at all, did not suggest a resolution, and left the chat before seeing if there was anything else I had questions about. Like I said above, by far the worst delivery service out there. Do not order food from them.

Every time I order from Grubhub I never get my drink and my food is always cold. I always see my food is sitting for an hour before it's picked up and drivers don't check orders at all. I've had drivers steal my drinks and tell me it's in the bag. Grubhub has no customer support number and if your order is messed up you SOL if you were really hungry. They won't refund instantly like DoorDash. You have to wait a full week or longer for refunds. Overall this is the worst food delivery service out there. I've had more issues with them than any other service. They will give you 10 credits but you have to spend 25 or more. $#*! Grubhub and the red horse it came in on. Drivers are thieves and they don't give two $#*!s if you get all your food or not but demand a tip before delivery. I will never order from them ever again.

I filled out an app to be a delivery driver. Got accepted but after all the reviews and complaints I doubt anyone would even tip me. Not driving my car around to take food to people that are already upset about waiting, not going to tip and then gonna give a horrible review. Like they say time is money but apparently if I went out of my way to take your food to you I'd be wasting my time. I hate that people complain about crap and then take it out on the driver. I can only imagine where I'd have to drive just to get your food to you.

Stay away from Grubhub... food waiting to get picked up BUT NO DRIVERS? AND THEY REFUSE TO REFUND?

Houston is the largest city in Texas and if Grubhub has no drivers it's because everyone knows they suck!

Heads up all Grubhub users. I received this very disturbing text message from Grubhub driver on at 9:17 pm July 19: This is your Grubhub driver, Jason. God Bless You and keep you safe in your investment! We've come a long way since 1999 and 1900 seems like a high price to pay for fancy when everywhere we look it's a terrorist attack! God keep him safe up there where he resides... And I pray he and his neighbors have an escape plan should the ground below cave in from all the "solid rock" the Dallas Diamond Developers Destroyed!--

I called Grubhub and they are doing NOTHING about this!... stay away from these people! PURE EVIL!

Im a gay man and I got treated in the most hateful way when i spoke to a lady on staff about the terrible service i received. The girl on the phone told me to stop being so sensitive it was just a simple mistake and asked if i was gay because she could tell by my voice. I hate this place and will never use them again.

Usually we get food from Eat24. I have tried Grubhub twice. Both times my order was over an hour late from the estimated time. Both times I had to inquire about where my food was rather than getting updated. I sent the feed back to Grubhub, and got a we don't control restaurants. To me if you are 0 for 2, and your competitors can get food from the restaurants to my door on time, than something is wrong with how you are doing things. I will stick with eat24 in the future.

Order was extremely late, never got a call it was on its way. Order was wrong, and we didn't get what we wanted. Called to get it figured out. Took over an hour on the phone to get it straightened out. They agreed to send a driver out to get our new food! Hours went by and we never got any food. Called them up again and customer service didn't do $#*! for us, even the second time around!
Never going back, don't give this junky site your business, they don't deserve another penny of your money!

Sincerely,
Disappointed

I've used GrubHub before without trouble, but the past couple of times, I would get my order (15 minutes late with no notification that it was delivered) and some food would be missing. Last time the driver ignored me when I texted him that I didn't get my chips and drink, so I went to the site and they gave me a refund-- for the missing food only. That means GrubHub gets to keep the fees I paid and the restaurant, which did nothing wrong, has to lose money. Grubhub is a scam and is screwing both customers and restaurants!

I ordered BBQ for my husband's birthday dinner. Two hours after I placed the order via Grubhub, I finally found a phone number to call to check on my order. After locating it in the system, the representative told me my order had been cancelled by Grubhub, not the restaurant. He said I should have received an email. No explanation. Not acceptable! We will never use Grubhub again.

Our order was over an hour late, no fault of the restaurant! After calling Grubhub we found out that a driver was never assigned to the order! So they assigned a driver and an hour later, our food finally arrived... cold! We asked for a refund, partial or full, and were told they could not refund the order, only give us a "concession" on our next order. Like we would ever use this service again! Stay away from Grubhub... waste of your time and money!

Absolutely the worst. They stole 4 dollars from me and never gave me my food. 9/10 would never use this service again. They refused to compensate me on my missing money claiming there was "nothing they could do" What a bunch of bull.