Grubhub

Never received my order, after texting the driver 3 times and attempting to call driver. To no avail. Now GrubHub refuses to refund my money, all they are offering is a half off coupon for my next order!
This can't be legal right?

It is ridiculous the reviews online. I do agree GH could do better with timing but to blame the driver for food being wrong is unacceptable. All the driver does is transport the order NOTHING ELSE. That is between you and the restaurant. Grow up and take responsibility for your own food issues with the restaurants. Drivers are only required to make a count of all the items NOT dig threw trays and boxes confirming accuracy. That's between you and your restaurant of choice. Next time call and confirm your orders. Blaming drivers. Disgusting.

I ordered food three hours early. I get a call after the delivery time only to hear that she can't be hear for 3 hours! Are you kidding me! The guy at Grubhub said he understands and believes I deserve a refund... really!

We ordered from a local restaurant around 11:15... kept waiting on the order. Around 12:30 it wasnt here. We saw it had been delivered at 12:03... NOT to us, at our workplace. Then, the icing on the cake was customer service. I called customer service and was told, " the delivery person called multiple time, sent texts ( to our business line - NOT), and sent 2 emails (they did not). Then, when asked to speak to a supervisor, they hung up on me. No assistance in figuring out where our food went. NO refund. Nothing. I am out over 20.00 with no recourse or lunch... no way to leave comments on their social media... worse than poor customer service... same scripted answer.

GrubHub constantly screws the consumer. I ordered a simple dinner from Burger King and they cancelled my order 40 minutes later. Their customer service is the worst in the world and so are their delivery drivers. I'll never order from this place again.

Ordered from a restaurant and only half my food was delivered. Had to go to restaurant and pick up rest and customer service sucked. Will never use Grubhub again. Delivery fee and service fee outrageous. What I received and paid for is not acceptable

Yes hello, just recently a driver for grubhub and let me tell you. Stay away from it, it is complete crap and they don't even bother to do anything to help anyone. If you are having a problem, they don't really care. They just want their money, customers are spending way much money for orders when you can get it for a cheaper price then 40 bucks to have it dropped off. Then us drivers, don't get paid much because grubhub snatches most of it. They are just pathetic to work with, and they are pathetic as a delivery business.

I give a company one OFF's but they keep messing up the orders. It wants me to click and rate but there are no zero stars. There a delivery company thats it. They can't deliver what has been ordered. Imagine if the bigger delivery comany's messed up your delivery. They are a delivery company that can't deliver. Imagine ordering food for your 3 kids all under 15. Two of your kids gets their meal and the other one doesn't. What do you do? Call Grubhub LOL. Your better off not tipping until you can check your order to make sure it's correct.

Your fired Grubhub

Understandable everyone needs to make a living, but if they can't find your house, can't speak English, how can we communicate?! Many times my food was dropped off to neighbor's house, I called the driver. They were rude and don't speak English. I have to call and complain too many times at grubhub, where I'm at the point of, should I even bother. It's more of a hassle than convenient.

No matter how many times we have ordered from GrubHub, something always goes wrong. We have yet to have a correct order. Doordash is better and actually costs less than Grubhub. Also this texting and begging for more tip is ridiculous by Grubhub. Customer service is bad too -- not helpful and does not give a hoot. Stay away!

Gave a $6 tip requested that it was delivered to me since I have spinal stenosis and balance issues so bending over is painful as well as scary. Driver dropped my food so hard I heard it inside my house. I will never use this service again. Paid 20 for my food and 13 for the poor service.

I will never use Grubhub again and I have cancelled my account with Grubhub. This is not my first bad experience with them but it will be my last. They refused to make a second delivery to fix the wrong order which was paid for and tipped on and totally disregarded the fact that I had a household of guest waiting for food. Worst delivery service ever! Don't use them!

Placed an order, an immediately contacted them to cancel - since wasn't given the option to use a coupon that the support chat person told me I was not eligible for the coupon.

Representative lied, saying the food was already done and driver was picking it up. The food was ordered 5 minutes prior. And delivery time was estimated as 30-45 minutes later. The restaurant is 10-15 minutes from Our house.

Called and the customer service representative named Erica went mute until I hang up and tried again. The app keeps saying there's an issue with my card issuer. I called and my card issuer confirmed that Seamless had successfully charged me but didn't process my order so I could get the food. This has happened three times now.

I will never use grubhub again. Their customer service is pretty much non-existent and from the heavy accents is outsourced to another country. I continuously had to ask their CS agents to repeat themselves. (I called twice) I just lost the money I placed on an order and the best they could come up with was a 20% off coupon. Never ever again.

I sincerely think that is a clown company, real joke. Sending from one side of the city to the other. After trying this for 3 month this is the end of the line for me. Few cent to go to the customer but zero for the pick up. Doesn't even cover the gas, the reparations and the incredible time consuming of waiting. Can't make $ with a dollar tips. Don't think you can make a living out out that circus here in pueblo. I just think that in 2020 more procedure should be taken to redirect the order to the closest store.

While their service can be useful and convenient their service is atrocious. One two separate occasions I placed orders and after the estimated delivery time had past I called the restaurant to find out that the food was ready long ago and the driver never bothered to show up. On both occasions, when I called GrubHub's "Customer Service" there was no remorse demonstrated on their end and all they did was cancel the order. Even when I asked how to delete my account, all they said was to remove my personal information. No attempt to keep my business or demonstration of sorrow.
There are so many other services out there, use anything else but them to save yourself the headache.

This a terrible food delivery service. They should be banned in every state across the United States. I have used this app about 10 times and 3 of the times I never even got my food! What kind of crap is that? Besides this, they have never once been on time! I would steer clear of this shady business if I were any of you considering using this place to deliver food.

Order through Grubhub, after an hour of waiting called restaurant per grubhub instructions, restaurant stated that the order had been ready and no one came to pick it up. I went and picked up the food myself. Grubhub refused to pay for their delivery fee, and then I find out they have also up-charged the food they are delivering. So they up-charge the food, do not deliver it and will not refund. Should have never strayed from doordash...

The delivery fee is approximately the cost of a tank of gas. The meal I ordered was estimated to be delivered within an hour. Almost two hours after the estimated delivery, I received an email indicating that my food was being prepared. By then, three hours later, I had already eaten, since it was enough time to grocery shop and prepare my own meal.
Will not order again. Asked them for a refund and told them to keep the meal.

I ordered a combination bbq dinner through eat24.com (not on Yelp but on website). The food was dry and old -- the meat was inedible and all eat24.com offered was a 20% pff code on my next order. HOW INSULTING! (I guess I'll find a can of tuna to eat tonight because all of the meat was too old and dry to eat). I advise everyone to stay away from this business. Customer Service rep Dante spoke to the restaurant and they apparently were unapologetic. What a crock! Unfortunately, I cannot write a review for eat24.com because Yelp is owned by them and when I search eat24, no results. I'll find another way to review eat24.com.

They might have the worst customer service next to Walmart! I would tell all restaurant to use Postmates, Uber eats or someone else. I'd rather walk the food to customers house myself than use this company. Restaurants BEWARE! The

I have never been served cold food from any where that delivers... this is the most ridiculous business ever created. It has been 1 hour and thirty minutes and the damn driver hasn't even picked up the food yet