Grubhub

I should have my head examined for ordering from Grub Hub after they failed to deliver my last 2 orders. This is the third time in a row now. Last time ever... They just extend the delivery window 1 hour at a time... Customer Service is Horrible. Thankfully AMEX will easily refund the charge. Since they deal with this all the time.

The delivery driver calls waits for 5 minutes and then drives away. He did not come to the door and that's what I was waiting for. Isn't that apart of their job? I tried calling back to get customer service and their just as worse. Saying there's no way to give me my money back nor can they get in contact with the driver that just left with my order. When I finally tell the guy let me speak to a manager he then offers me a refund. It took 20 mins on the phone just to get a refund and it's going to take 3-5 business days not including the weekend (it's a Friday)

GrubHub takes forever to deliver your food because you are last on their many delivery. Ordered from pizza hut which is a 10 min drive, and it took an hour to get here. On top of that it was the wrong order and it was cold. Had to go back to pizza my heart and exchange it.

Grub Hub sends out promo codes that don't work and customer service is totally useless saying unless you take a screen shot of the offer they will not apply it to the account. Also found out that the prices on the Grub Hub app is higher than the same restaurants onsite menu. Why bother with Grub Hub?

I ordered from Tacos A Gogo on 21 November. My order was cancelled. When I asked why, Grub Hub said the driver had a flat tyre and they had no back up driver. On 22 November, I tried again with another cancellation. Apparently Tacos a Gogo is closed even though their website says otherwise. I then tried to order from Dish Society. Grub Hub had promised me a discount but I was charged the full amount. I had to ask for my discount, which the agent then requested. A short while later my order was again cancelled (a third time). I contacted Grub Hub again. They claimed Dish Society cancelled it as the restaurant was not delivering on 22 November. I asked the agent to clarify: does Grub Hub deliver or do the restaurants deliver? She left the conversation without answering. What an absolutely frustrating experience and a complete waste of time.

GrubHub drivers are lazy and unreliable. They never deliver your food on time nor it reaches you but money gets deducted from you for feeding the drivers free. They neither call your contact number and then when you call the customer care, you come to know that your order was their but the driver was unable to contact you so the delivery won't be delivered again. I will never order my food anytime now or in my near future nor recommend them to my friends. They are not committed to their work and services. I would rather donate than spend on useless people. I wish I could give them a negative stars. They promise to give 50% discount in your next order which also is not true, they know how to make you a fool.

Ordered for the first time today 9/26/18. The order took 50 minutes. The order was wrong and when I contacted them the issued a $2 refund. I told them I wanted the delivery fee of $9, credit and his comment was "We don't do that!" Even after I told him I was going to give a bad review and tell all people I know about this experience. Their comment was have a great day and boom! He was gone.
Will never use again! Horrible!
AND it took 50 minutes to receive. (Jack in the box)

Great if you want to avoid as much social interaction as possible when ordering food. That, or if you're just lazy. I also like that it gives you a clear set of all the restaurants within delivery distance of where you live.

In the last 3 weeks 2 orders have been cancelled and 1 order the driver left my food on the ground outside without even ringing the intercom for me to get the food even though I specified to text me if the driver didn't want to come up. Also they take the money out of your account right away but you have to wait to receive your money back. Wow I got a $5.00 credit for next order. I placed my original order at 5:30 and now it's 7pm. I'm just so disappointed in Grub Hub.

It makes delivery so much easier and they have great customer service! Seriously, I've made mistakes in order or had problems with restaurants and they took care of it for me and just called me back when it was resolved. Use them!

I placed a pre order 2 days before the scheduled delivery time. I confirmed the order 24 hours prior to the delivery time. But the time to deliver just kept getting delayed from 10 mins to more than an hour. It was to be delivered at 7 PM and now am informed it might be delivered around 8:20 PM and it has not even been picked up as yet. So, not sure if I will even get the order tonight.

Horrible customer service. Consistently gets orders wrong, including missing items, then refuses to refund. Apparently, GrubHub thinks it has the right to take a customer's money, regardless of whether it upholds its end of the bargain. Not cool. Not cool at all.

I placed an order TWO hours ago- still waiting, no delivery- they can not even find their driver- I will never order again and will never recommend to anyone else. The don't care at all that they ruined and entire nights dinner

I would give zero stars if I could. Last week our order was "delayed" and after speaking with one of their terrible customer service reps, they gave us a $10 credit. We just ordered food 2 hours ago and STILL NO FOOD! The driver took two orders at once, delivered one and said ours was delivered instead of the one she actually delivered. Had to re order and we still have no food and no idea where the driver is. Absolutely disgusting.

Bad customer service it takes about a hour and a half to get your food just for the order to be wrong missing items no one is held accountable and grub hub still has not refunded me my money Grub hub is

I sent a Red Lobster dinner to my mother for Valentines Day since she is alone. The order was supposed to be there at 4:30. I got several messages stating it was delayed... first 5 minutes... then 10... then another 10. I then received a message that it was delivered. I called my mom and she said she received nothing. Not only did the "deliver" 45 minutes late but they left the food at the wrong house. I message GrubHub and by all rights... they refunded the money... at least they said they did (have to wait up to 14 days). What they should've done is apologized and resent the order to the correct address at no additional charge.
I live 600 miles from my mom and simply wanted her to have something nice for Valentines Day and they left her order with the wrong people... WILL NEVER USE THEM AGAIN

Ordered dinner tonight and order was smooth, tracking was smooth but when the text came that my order arrived I looked and nothing was there. Checked my camera and no attempt was made. Checked the app. The address was correct. Checked all my neighbors and nothing there. Driver had to communicate that delivery was made. I contacted Grubhub but they don't release names. How can you prevent a bad driver if they won't tell you who your driver is like other apps? Makes sense why they are a 1 star rating. Highly recommend using another service.

All I can say is save your money. Never use this company. They lie about saying they tried to call you. Your refund will take 3-5 business days. Worst customer service. All they know how to say is I'm so sorry. If they were sorry they would fix how things are run. But in reality, they do not care and just want your money.

I don't use Grubhub often but the few times I have they have yet to get an order right. Plain burgers covered in $#*! I can't eat, then half my order is missing. Only refund items not shipping or anything else. Not my fault they can't read an order correctly or make sure they have it all before they leave. Funny Doordash does fine.

This site charges a terrible margin on orders, making them expensive. The site does not work, and takes your payment without food then being sent to you. It contracts with a terrible selection of retailers on purpose. This is so that it can overcharge and skim as much as possible. All in all, a very terrible company that you should avoid at all costs.

They are the worst. I ordered four items and paid not only in full, but also a delivery fee and tip by credit card. When all the food didn't arrive, they would only refund me for the item not received. What a rip off. No customer service and clearly not interested in repeat business.

I ordered a supreme pizza on Portofino's website. It shows the pizza at $13.99. GrubHub charged me $23.99. I gave the driver a $10.00 tip which is a 32% tip, ASSuming he would take extra care of my order, plus taxes and delivery fees. The order came to $42. It arrived at my house late and instead of handing the pizza to me, it was sitting on the ground on my front porch cold. I called the restaurant immediately and they told me the driver told them he had a an insulated bag in the car. If I was a restaurant, I would say that was totally unacceptable. I then wrote GrubHub about this whole incident. They offered me a five dollar discount off my next purchase. I deleted the app immediately, a five dollar discount was a slap in the face, that was the first and last time I will use, Grubhub. There was totally no satisfaction.

One day at work I ordered lunch from them online, I ordered vietnamese for me and 2 co workers, my total came to about 90$. Somehow grubhub did not deliver it and when I called they told me my order was for pick up. I explained and asked why would I use grubhub to place a order for pick up? There response was oh well we dont do refunds, and that was 2018 and I never use them again. By the look of the ratings I'm not the only one they did like this