Grubhub

The site itself is practical to browse nearby restaurants by categories. However, when there's a problem with your order, they will just say I am sorry but the restaurant said your order was fine. No refund, no rollback. Therefore, I'm not coming back either.

My order was canceled 15 minutes after I ordered mind you it was 9 o'clock at night then you tell me you're not going to refund my money back to my card for 3 to 5 days unacceptable so I called doordash and got my food deliver with no problem that's where I'll go from now on. You guys need to get your customer service together badly. Never again!

My order keeps getting refunded due to an error in processing. Whenever I try to contact customer service for help they keep saying the same unhelpful thing: wait for the investigation team to review your account and until then, you are unable to place an order. What is the point of a food delivery app if I am unable to place an order? After TWO WEEKS, this issue is fixed. However, after a while, this issue arises again. This is honestly the worst food delivery app, or honestly any service company in general.

Ordered pizza from a local place that apparently uses eat24 for deliveries because they had good Yelp reviews and was looking to try a new place. Completed my order, entered credit card, etc... everything appeared fine. An hour later, no pizza. Went to online "live" chat at eat24. Person responded over 5 minutes later ("live" chat), said they couldn't locate the order. Stayed on "live" chat, waiting, many minutes later, second person started responding (shift change? Bathroom break?) still no assistance nor offer to take order again nor fix situation. Just, "did you get an order confirmation?" and an explanation of the process. Learned lesson, only order from locals who have their own local delivery.

I believe that I've decided that 3 strikes, you're out! Can relate to most of these reviews, everything from not receiving the meal at all, even though it said delivered, to being told they couldn't find address. Or, waiting for delivery, to find package on my dirty doormat, with no knock on door, even though I'm right by my front door, and no idea how long package was there. Plus, receiving only half an order, but being charged for full amount. Customer service at grubhub by phone, or in chat, is only time consuming, and doesn't resolve anything. I guess they count on that. I could go on-and-on, but most on this site, already know the problems, and issues that grubhub delivery services have...

After placing my order at noon, an hour and 15 minutes later I logged onto their site to join a chat session to see where the order was--their site wasn't updating status. The person I chatted with called and said that it should be another 30 minutes. I was annoyed but it was already 1:15 and I didn't want to try ordering somewhere else. 2:00 rolls around and still no food. I got online and started a chat again with Grub Hub and was told that the driver said it would be here in 30-45 minutes. I asked that they cancel the order and refund my credit card. Without so much as an apology, their rep responds with "okay, have a good day" like they could not care less. I will never use them again. Three hours for delivery and not even an "I'm sorry for the wait". I'm not sure how they stay open if this is how they operate.

These clowns couldn't hit their $#*! with both hands if they fell on it. I have had consistent issues with them in the past, but today was unbelievable. I placed an order at 3:45 from a Popeye's restaurant about 5 minutes away. My original delivery time was to be 40 minutes later. Over 2 hours later, I got a text my order was being cancelled. I contacted their "alleged" customer service and got a gentleman who could barely speak English and whose accent was so thick I could hardly understand him. And why, you may ask, was my order cancelled? I was told they couldn't find a driver! What!? I asked the rep, "Isn't that you business?! Delivery drivers?!
These clowns are consistently horrible in every aspect of customer service and satisfaction. I have only one word of advice... POSTMATES!
I'll never use GrubHub again.

This people are not customer care... they are protect grub hub. From the very beginning, James told me grubhub is only a technology platform... all issues belong to the restaurant or delivery service. COME ON... I'm paying you... take some responsibility!

They screwed up my order not once, but twice and still offered nothing. When I finally got a "manager" Carolyn. About it not being grubhub's fault, I let her know that uber was also just a technology platform but they take responsibility for their drivers and cars. Carolyn's comment to me? "I don't take public transportation." REALLY?

I think that sums it up! I will not order from them again. In fact, the idiot James told me they use "dining in" in Dallas for delivery... why shouldn't we just go thru them?!

Grubhub is totally the most unreliable delivery company in all of NJ
Numerous times my food was delivered to the wrong address, after waiting over an hour for it!
I wouldn't use them again if I was starving!

I did not want to order through Grubhub this evening because of the last 2 bad experiences but my boyfriend wanted chinese and his favorite place was added so we gave another shot. So estimated delivery time was 35-40 minutes. Put our order in at 7:06 pm & when we checked to see where it was the order delivery time was changed to 8:45 pm! Wtf! The restaurant is seriously less than 10 minutes away. Just text the driver and apparently after taking our order he drove a half hour away to do something else before getting our food! So now we have to figure out what to do for dinner again. DONE WITH Grubhub!

This was my first and last experience with Grubhub. Food was supposed to take 30 minutes, but took 1 1/2 hours. My driver was named Diana, but when it arrived, a man handed it to me, and a minute t later I got a text from Diana saying she had left the food on my porch. The food was cold, and part of the order was missing. Bad experience from beginning to end. Can't imagine using them again.

On my very first order, the drivers are low of intelligence, couldn't find their butt with both hands. Cost 50.44 including a nice tip, for trusting I got a refund, they sent the charge back to the crooks!

This service SUCKS. Order was delivered wrong, driver took off. I had to race back to the restaurant before it closed and then needed to wait 45 minutes for a refund to process. Will NEVER use again. Only using competitor restaurant connection, callrc.com

I asked for paper plates, napkins, utensils, to text just before arriving because I have to use a walker. To meet me at the side (kit.) door. She gave my food to a neighbor sending near the street and drove off, and stated she already had her tip from my CC from online payment. No paper plates, napkins. Will never use Grubhub again.

Ugh! GRUB HUB CANCELS - this time after driver, Miguel, was already showing at the store to pick up my order! (I also pre-ordered last night.) This is it- I have cancelled my subscription and they are refunding the last month. I realize we got spoiled by the convenience but the lack of service is not worth the stress when you are counting on it! It still costs each of us more money and in this case also a loss to the restaurant! Anyone agree? Had better experiences with other platforms?
#ventover #GrubHubSucks #Grubhub

I tried to place an order using GrubHub and the order was blocked but $123 was taken out of my account. I contacted grubhub the next day to correct the issue and they told me I would have results in the next 48-72 hours but it has been over a week and a half since the incident and nothing has been resolved. No refund, just $10 off my next order like that makes up for $123 being taken out of my account. The $10 off means nothing because why would they think I would use this service again after all this confusion and frustration? Grubhub playing with my money, literally unacceptable.

Someone in the NY area used my dad's debit card at Grubhub and a few other food delivery sites. Grubhub investigated the matter and determined it was fraud but refuses to return his money until he goes through dispute process with the bank. All other companies that were fraudulently used were contacted and once they realized it was fraud, they refunded his money.

Late orders, wrong orders, orders that just vanish. I've used this site three times (with two different restaurants) and each was a disaster. It's almost like they're trying to punish you for using them. Well, I've learned my lesson. It's less hassle to just drive downtown myself after calling the restaurant directly than to use this $#*!show of a site and have my food show up cold, three hours late, completely wrong or not at all. On top of all the service issues I had, there are a bunch of other reviews up documenting dodgy payment $#*! grubhub pulls that seems to border on fraud. Avoid at all costs.

How does it feel when you have to eat a big fat turd sandwich prepared by the american people, and this dirt bag just did this... like he basically rob people knowing full well that his flushing the company down the toilet... https://www.thecerbatgem.com/2016/11/10/matthew-m-maloney-sells-*******-shares-of-grubhub-inc-grub-stock-2.html

My order was placed at 11:44am saying 50-60 minutes for delivery time so 12:53 it first said. The company lets drivers say they will take the run take other ones then an hour let's say they decline the order. When delivery is set for one time then changes leaving customer sitting waiting. Their customer care service said 2 times that driver were inside waiting for my food it wasn't ready. I have never sat 2 hours in chipotle for 3 steak tacos! If you live out of town don't let them lie to you & say they deliver cause it's bs! This last driver driver #5 has left there 2 times & now back. I am sick in tears hungry & just want my food. I will never use again & if you live 10 miles away from the restaurant don't order from Grubhub!

I ordered Taco Cabana on GrubHub, and nearly 30 minutes later, I received a cancellation notice from GrubHub that says: The restaurant canceled because they're busier than usual and can't complete your order. The restaurant is open right now, I called. I don't understand why they're too "busy" for me, a paying customer, and "can't complete my order." The restaurant said that GrubHub didn't even contact them about the order. So what's really going on here? GrubHub always leaves me disappointed. I refuse to use them ever again for all of the cancellations and trouble they've caused me and my family. So, Favor picked up the order and didn't have any problems getting my order to me. Thanks, Favor!

I've ordered through Yelp eat 24 service over 10 times now and they have probably only successfully fufilled my order about 2 times. On multiple occasions when I have ordered through their service, the businesses have been closed, the order mysteriously doesn't go through (yet the money is charged to my bank account) or they do not honor their own coupon codes! It's supposed to be a more convenient way of ordering, yet I get screwed over nearly everytime. Take the advice and just call the restaurant you are ordering from. It's really not worth the hassle. And you will rarely every be compensated for the full amount of your order. B. S. Company. Steer clear.

Wish there was an option for zero stars because Grubhub really earned that today. I had food made incorrectly and no sauce was given for my child so he refused to eat it and Grubhub said it's noy our problem. Talk to Denny's. Pass the buck. That is what's wrong with the world today. No accountability. No guilty conscience. I said that they would lose a customer because DoorDash IMMEDIATELY resolves issues electronically, never even requires a chat or phone call. They take accountability. I don't recommend Grubhub unless you like taking a gamble on your food