Grubhub

I waited 2 hours for my food and finally called the company who told me my food was on the way...
20 minutes later they emailed me and told me my order had been cancelled. They still took the money out of my account and had no apology or explanation. This is the second time this has happened to be with Grubhub. I will never use this company again!

Waited for my order. Ordered three items only got one. Still charged 28.83 and have to wait 5-7 days for refund. Driver was told items were missing. I wasn't given option to just cancel. I had to call around and see where everything was. No one contacted me.

First time I've used GrubHub and it will certainly be the last! If I could give zero stars I would. Refused a redelivery for an incorrect order (I ordered a cheese pizza and got a pepperoni instead... I'm a vegetarian)and was also told I could not get a refund. Customer service was rude and not helpful in any way. I was offered a 20% credit on the item which would be $3.

Tried 4 times to order. Timed out first time. Next time tried PayPal. No go!. Then tried debit card. Plenty of money in acct. No go!. Tried calling the restaurant, too far for them to deliver. Tried grubhub once more to no avail! I give up! Called them and they said they put a block on our order and would let us know in 48 hrs. I said forget it!. They suck!

Terrible customer service. I sled for a supervisor and was put on hold for ever-no one came on the line after waiting for 8 minutes- not even a recording! This was after being disconnected once. Cold food, poor timing of their system which had the food picked up a half hour after it was ready. Kept the emotes of the restaurant waiting long after they were closed. Never using this service again.

First of all i would like to begin saying i have never had a problem until last night. My order was missing items then when i ate the food i was throwing up and having diareah all night and through this morning i still fell bad very disappointing

I placed an order for Popeye's. After waiting for about an hour I checked on my order. About that time my phone rang, it was GrubHub. It rang once and then stopped. I checked my order again and found it had been cancelled. I had been craving fried chicken for sometime now. Guess I'll have to wait a bit longer. We order last night for McDonalds and Burger King and had no problems. Not sure what went wrong this time.

I found two charges on my debit card from Grubhub/Seamless that I did not make. After going back and forth over and over again I was told that these charges were made to accounts in Atlanta (I am in Pittsburgh) that were believed to be fraudulent.

I asked for information about these accounts and was told that they have strict privacy policies and would not be able to give me this information.

I am baffled by the fact that they are so adamant about protecting the privacy of someone, some THIEF that stole money from me.

I have never used this service (and now never will!)!

Long story short I typically carry cash on me as I'm a server and I tip delivery drivers cash. I went out to pick up my order from my driveway and I didn't have any cash. So I informed my driver I would just update my tip through the app as every delivery service has the ability. I tried to update my tip so my driver gets paid and GrubHub told me that they can't do that and if I wanted to tip my driver I should have done it when I place the order. I'm not going to tip a driver before they do their job. What are they do a crappy job? No my driver does not get tips for and extremely well done job. My biggest issue is the absolute disrespectful and unprofessional person I spoke to online. His name was Alex. I will never be using your services again.

I have no luck with these food apps. Every time I order something goes wrong. This time a half an hour after I order they cancel my order. First they email and say the restaurant is out of an item, then they call and say the restaurant never got the order. Which is it? And it's 1 o'clock in the afternoon, I doubt Panda Express ran out of beef and broccoli. Last time I order from grub hub it took 2 and a 1/2 hours. The restaurant is 12 minutes away and my food was so cold it was sad. They are terrible.

They ordered from us and when they came to pick up their order they left and never paid us and we already made the food. They have terrible service and they very overpriced. It's a much better deal if you just order from the regular restaurant and have them deliver for it because the offer is more worth it and they never pay us so don't go on Grubhub because they have terrible service and their food is highly overpriced.

$41.25 for two small burger combos. Food was nasty and cold. No napkins or ketchup. The fact that you have to tip the driver before finding out they can't handle getting napkins or ketchup or delivering the food before it gets cold is a scam.

I paid for 3 plates today and was only delivered 2 plates. The receipt shows paid for 3 plates. No way to reach customer service. Yet grub hub kept texting me how the service was. I said "poor" "poor" "poor" and I explained why and then they finish off with "thank you we are signing off". Wow great customer service! Failed!

The customer is obviously at the mercy of Grub Hub's ability to find a driver for your delivery. I made a large order for a local restaurant with a delivery time of 6:30 PM. Grub Hub was sorry but my order would be delayed (no reason given) and be delivered between 7:55 and 8:05 PM! That was totally unacceptable. I called Grub Hub's customer service to cancel my order. They sort of said it was a "scheduling" problem. I then called the restaurant directly, put in my order and picked it up, still sooner than 8:05. I am in the older category and try to protect myself from COVID-19 by using delivery. But I will not ever use Grub Hub again!

We just had the worst experience with Eat24hours.com attempting to order a group lunch order and pay share separately. Only the cart admin's order went through, I had to call the restaurant and order directly as the site would not process my order and the 3rd member of our group got charged but when we called the restaurant they had no record of her order. This was a terrible experience, and a huge waste of time in the middle of the work day. To top it off, the cart admin was on hold with your support line for over 10 minutes and got hung up on, and the online chat support was no help at all and kept leaving the chat w/o answering her questions. Next time we will use Grub Hub who we know we can count on or just call the restaurant directly. Very disappointing.

Ordered food and they took it to the wrong address. Called customer service and they called the driver, who never picked up their phone. At least I got my money back. And I will never use again because their drivers are just terrible. DoorDash may make mistakes here and their but at least their customer service is better and so are their drivers.

Ordered drinks online from Cha Express store. The Grubhub driver took my drinks and didn't delivery to me. Waited more than 50 mins and called Grubhub customer service and she said that she would refund me because she could not contact driver. What the $#*!!@!

4 or 5 reasonable orders, no issues. Tonight, somehow my order magically switched from Delivery to Pickup. Grubhub would do nothing about fixing it. Offered me a $10 certificate which is simply gross.

Never using them again. Writing all the bad reviews I can.

Absolutly the worst. Ordered over 100.00 worth of food to be delivered only to have it not delivered. Worst yet is that they had to cancel my order because one side was unavailable. And I wont get the cash back for 3-5 days. Guess we go hungry tonight.
Was transfered to a manager only to be told one was not available.

I want 0 stars! Elizabeth from honolulu hi refused to give me my order. I opted drop off to my door and she was too lazy to park. She sent a fake pic of the undisclosed area of the food claiming a drop off. She also has done this to me 1 time before. Elizabeth is a crook!

New to Grubhub as I received it as a gift. I pulled up a list of local restaurants, started to order and it said the restaurant was closed. I called them, they were open and they said they don't use Grubhub. So why are they listed. I found more just like this. Seems like false advertising to me.

Used grub hub for my first time& my food was never delivered as promised.No call from driver! Only good thing was I called Grub Hub customer service line, Representative checked on order, and was very apologetic that I never received my order, she cancelled my order and credited my account back with no hassle.

Ordered food that never showed up, driver who doesn't speak english can't find my appt building, restaurant manager knows nothing because it's a 3rd party, I have to wait 5 days for my refund!
Such unprofessional service all around. I will never order from this app again and I'll be sure to tell others not to as well..