Grubhub

Their Chat bot stinks and when I was connected to a real person via chat was told that though my order was not delivered I could not be issued a refund because the driver tried to contact me. The driver never tried to contact me. I was sitting in my living room waiting for the delivery until I checked the status and was told that it had been delivered. What a scam! They add fees and tips and then don't deliver but I'm left with the bill.

I ordered food and drinks from Eat24 and the delivery was incomplete. I asked to have missing items delivered. They said they would and after contacting them 4 times over 6 hours, they never arrived. I asked for refund of delivery fee and service fees and since the third party would not refund them, Eat24 said there is nothing they can do. They need a new system. If we order through them, they should be able to rectify the situation. Dine on Demand is the third party delivery, so I would steer clear of them, as well. I paid service fees and deliver fees of $12 for services that were not fulfilled. They offered no discount on order. All they had to do was refund the fees and I would have been fine, even without the missing items and they wouldn't do it. Don't use them!

I ordered through Grubhub for the first time ever. I was then told that my order would be available in 45 minutes. After 45 minutes I received a call from the delivery driver and was told that the Grubhub card they use to pick up the order wasn't working. I called the help line and they said it would be fixed in 20 minutes. An hour later I get a call from the delivery driver stating the card still will not work. Grubhub did nothing to fix this mess and just cancelled the order, leaving the restaurant with food unpaid and me without my order. This is my first and definitely last time ever using this company.

I'm at the Luxor in Las Vegas. I order Thai. My delivery driver asks me to meet them at the front desk. (Uh ok, I already tipped) so I go down 21 floors. Across the property through the casino to gather my delivery food. F them.

Incredibly slow service. I've used it twice now. The first time took 1 hour and 30 minutes when I'm 3 miles from the restaurant. The second time is present and its been 45 minutes. Each time I check on the ETA the continues to be pushed further away. I would like to note the first time I tipped 20% which amounted to $8 and this time I tipped 30% which amounts to $10.

First time ordering from here we received terrible service the driver said the food was delivered to us, but the funny thing is we were on the porch the whole time and no food was delivered to our door when we called customer service (which they were nice)got in contact with the driver and he said he left it on the clip on our door which is another funny thing because we were by the door the whole time, there was no one, I bet he delivered the food to the wrong address and we waited for about an hour for nothing, good customer service bad drivers.

Worst company/service ever! Ordered food the app told me the driver was trying to contact me (my phone never rang) I tried calling through the app all it wanted me to do was take a survey! Food finally said delivered and walk outside and guess what... no food. Creep around my neighbors like an alley cat and no food there either. Call grub hub and they can't get a hold of the driver. I ask about my money and they don't refund you at all. Just offered a 35% off next order. Tell your supervisor to sit on that 35% off because I will never use this service again! We are on a statewide lockdown and now cannot get food anywhere! So I ordered food, paid for it, but the hog they had delivering it gets to enjoy it and they could care less!

Apparently, they don't keep track of restaurant closing times - this has happened to me twice. I just ordered from a restaurant made available in the app, placed the order, 40 minutes later got a call from someone saying the delivery time would be later and asked if that was ok. Then, 5 minutes later I got a call from Grub Hub saying that the order has been cancelled because the restaurant was CLOSED. 40 minutes after I placed the order and paid. They should not make it possible for you to order from closed restaurants. They gave me a $5.00 coupon and they can KEEP it. I am uninstalling the app. Second time it allowed me to order from a closed store. Stay away from this app. I am convinced the only reason the app has high ratings on the play store is they only give you the option to rate right after you place an order and everything seems great at that point. But give it a couple of hours and you'll see what you really got yourself into. It's pretty ridiculous.

This was my first time using this site, never again. I placed my order at 7:15, and hour goes by and I'm wondering where tf is my food? So I called the restaurant to cancel and come to find out they never received my order, like what? I got a confirmation email saying that it was sent to the restaurant, to anyone out there wondering about this website, your best bet is not to use it at all, i learned my lesson. This website is nothing but a scam, its fraud and its a waste of time. Support got back to me but they didnt do much of anything but told me the same stuff I already knew. This site should be taken down and reported.

So frustrated. I don't even know where to begin. This is a terrible service that provides terrible service. Our restaurant was an hour late, brought us the wrong food, and then we couldn't even get a refund for the wrong order. Contacting them is a nightmare. I texted them, called them, emailed them. NOTHING. Use any other service, just not this one.

They have a worker named Quentin who never brought my order... he is stealing food and eating it. Dont order from this site?! They dont refund entire amount. They still charge me 2 dollars and for what1!

Quite literally every single time I order from grubhub there is an issue, if I scroll through my past orders there are so many "canceled and refunded". It's very frustrating because every time there is an issue on their end, they cancel the order and I don't get my money back for at least 5 days. Not only is it a huge waste of money, it shouldn't be that hard to reorder my food or find some kind of alternative.

I really hate that we are forced to provide these drivers with tips because most of them are rude, dirty and unprofessional. I ordered today and the driver just left the food at the door. Did not ring the doorbell or knock. Just placed the food in front of the door and left. Yall need to screen your drivers better. I know they work for themselves but the are representing Grubhub. I will be using door dash at least they ring the doorbell and let you know that your food arrived.

I did a review on Postmates some time ago, but I have also tried Grubhub and wanted to tell my experience as well. I personally like to go out to eat, but there are some days when you are too tired to make food and too lazy to go out, so this is a perfect time to use a food delivery app. Obviously, each experience is different, but unfortunately, my food came a bit late, so it was cold. My delivery man wasn't too kind, and quit honestly gave me lots of attitude. I gave them a 4 because I know not all deliveries go like this, and I think it's a great idea.

I ordered from hooters off of grubhub they didn't have my order then they confirmed it at 10:30 grubhub sent me an email saying they are making my food with est. Of hour delivery way to long. After 11:20 hits I get another email no drivers in the area they canceled my order I can't order pizza now cuz there closed. Moral of the story I called a lyft to go get my food myself will NEVER use grubhub again worst $#*! ever. It's not even worth the one

I gave them a third try and they screwed it up. First time waited till delivery time to cancel order telling that the restaurant was closed. I call the restaurant and it was opened they lied. It took almost a week to get credit.
Second time they were late.
Third time the food containers were ripped and everything spilled.

The grubhub delivery drivers aren't even wearing masks to pick up the food. Grubhub is being used by people who can't or are afraid to go out during corona virus and Grubhub isn't even taking basic precautions.

Horrible experience. Used this app and ordered Chick-fil-a because it was on their list of restaurants to order from and it cancelled my order and did not notify me so when I checked my phone 35 minutes later to find out where they were is when I saw it was cancelled. I contacted customer support and she told me the reason is that Chick-fil-a isn't receiving orders so I told her then the list shouldn't have Chick-fil-a on it. Also, they say delivery is free but when you order on the app make sure to check the fees info and there is a delivery fee hidden!

Food order was late, didn't receive all of our food and what we did receive was damaged. Driver couldn't speak English. Customer service did give us a refund on the missing food but wouldn't make good on replacement. I had men working at the house to feed so I ordered again thru DoorDash and had no issues. This isn't the first time I have had issues with GrubHub. Will most likely never use them again.

Grubhub was once great to do business with in Dallas. Over the past year they have fallen to terrible service levels. They use some kind of delivery service based in Boston that can't tell the difference between east coast and central time. When there's a problem (and there ALWAYS is) the dellivery services says to call Grubhub and Grubhub says to call the delivery service. In the end, no food gets delivered and the family eats leftovers. Sorry excuse for a restaurant network service -- use YELP instead!

I found this website on Google searching for a pickup and delivery service to order a meal for my family. Ordered a fairly large Italian dinner and watched the non-existent progress for a couple of hours. Finally I sent several texts and questions on their website but never got a single response. After about 4 hours, an Eat24 associate called to see if I had picked up my order. I told him I was under the impression that they delivered but he said "No, we just place the order for you". WTF! So I asked why wouldn't I just place the order directly with the restaurant? His response was "That's your option". They do NOT deliver. Don't waste your time with this company. I called the restaurant to let them know we were unable to pick it up ourselves and the girl told me it had already been charged to my credit card. $90 down the drain and still have to order food. Worst scam I've run across in a couple of years. Avoid them like the plague.

Ordered.my food for a 1 hour delivery they then changed it to 2 hours after the first hour went by. Then they cancelled the order. All other places were closed by then no food for me not ever using GrubHub again

I ordered from The Wok last night n did not even receive my order. I got a text from the driver saying she dropped it off. I said where is it? She replied it's on the porch. I looked and it was not there. I texted her back several times n even called her... no response. I called GrubHub n they finally toldr the order was not picked up fr the restaurant. I was told I'd be given a refund in 3 to 5 business days. Today I got a summary of order and it was dropped off at the wrong address. I will never use them again and would not recommend to anyone. I don't enjoy paying for food I don't receive and a rude delivery driver that will not even answer me. Horrible service