Grubhub

Grubhub is the absolute worst service I have EVER used. My order is ALWAYS late, they charge twice as much as the local restaurants do for delivery, and my deliverer is always Rude. Their customer service department is terrible, and not to mention rude as well. Their system is no good. I will never be using them again.

So they said they'd deliver within an hour. 4 hours and 5 drivers (if you can believe the website), and they just cancelled the order. I will NEVER use GrubHub again.

We ordered food from Aloha Poke through GrubHub in Chicago. The driver is very sloppy at best! He picked up the wrong order that was meant to be for Door Dash, and delivered that to us. The instructions was to call a number when arrived, he didn't. So, first we didn't know the order arrived, and had to went to check 30 mins later to find that the order is completely wrong. The driver is not only screwing us over, he screwed up the other delivery service, and Aloha Poke, who will have to make another order for the one that got delivered to us. BAD SERVICE!

They changed their delivery time frame three times. I paid for a specific item six times and never received it. I had to call twice and was on the phone on hold for 19min for Eat24 to tell me there was nothing they care to do for me as a customer. When I advised of the worst service received Eat24 did not care to lose me to their competitors. Grub hub is a horrible company. Now united your worse.

Update came an hour after the order and said they'd be an hour late from the notice. So 2 hours late. Then customer service ended our chat without so much as an apology. Horrible business and horrible customer service. This was our 1 and only time using them.

They do robbery with customers and sometimes i feel they sell our data also, because everytime i used them, i start getting all these stupid emails and calls for marketing offers and they go away, if i use grubhub i start getting it. And every restaurant hates it

They have the worst customer support. They are rude and they lack empathy. Not only do the customer support team suck, but so does there policies. I ordered food that came not only cold but hard as a rock. I reached out to them for help and all they offered me was a $7 promo code on my next order. Didn't even bother to mention a refund for the order. They have clearly lost there minds if they think that I will be buying from them again after this crap they've pulled. They refunded my order after spending 1hr plus trying to get refunded and they only refunded me on my food not the delivery fee for the order. This is a scam.

The app and the site have compatibility issues with IOS. Sometimes it works, sometimes it doesn't. The engineers are "working on it." This is something they would have wanted to test out before launching since a large percentage of the world uses iPhones. Just sayin'.

They charged my card and my boyfriends card for the one order and now they are giving me bs about reimbursing his account. This is the second time with some issue with this site, I will discontinue from using it and be sure to tell all my friends, family, and coworkers!

Does GH really guarantee all delivery windows?…
The GrubHub guarantee is not always honored. I have gotten three emails stating that it would not be honored because they claimed it did not meet the terms. This was not true, and the guarantee was honored only after I contacted customer service. However, this just takes more time and lets me know that GH does not respect my time. If you say that you have a guarantee, honor it! It doesn't matter if a customer submits a million times to have it honored. That is not the customers fault. That means that you need to improve your process.

Grub Hub charges fees that aren't clearly stated. And when you contact them there reaponse is we can refund the delivery fee, well if the delivery fee is free how can you refund free. Its a bunch of taxes and fees they charge that the actual place your ordering food from doesn't even charge. They act like they are doing something for their customers but really all they are still doing is ####### they customers. I will never use there service again. I rather order directly from said food place and pick it up myself then be lied to and charged for whatever tax and fees they feel necessary to add onto your order to make more money. Granted yes I understand they are a business and need to make a profit, but when called out on said charges and act like they don't know what your talking about. Sketchy... other apps like this charge extra until your money clears then refunds the amount they were holding. I don't know but I personally will not be using Grub Hub again.

I ordered a 40 dollar lunch for my family and left a 30% tip only for the driver to suddenly report that the food was delivered when it was not. I called the driver and it redirected to a different number and full mailbox. I contacted Grubhub online chat multiple times and they never once responded to my concerns and would leave the chat within a few minutes without a word.

No liability whatsoever. The employee stole from me and they couldn't even refund the tip I left! Terrible service.

My husband is sick and did not feel like leaving the house. So I decided to order from Grubhub for the first time. I ordered from a restaurant not too far from out home thinking it wouldn't take too long to get delivered. The driver took over an hour to get to my home and my food was stone cold. I will not be ordering from. Grubhub again. I'm very disappointed

Ordered from this Taco Bell through grub hub and requested no contact delivery, due to chemo I have a weakened immune system so this option for me is so appreciated. Tonight however my order from this Taco Bell was missing the Tacos I had ordered for myself. Thankfully my daughters food order was in the bag, but her burrito was missing ingredients. The bag given to us by grub hub was not sealed like the website said it would be with no napkins. When I called the manager she offered no solution other then I drive there and go in to get my order. We'll I can't drive because of my medical condition so that didn't help. She said I needed to contact grub hub which was equally unhelpful. If your order is not complete when they bring it, not only will they not bring those items they will recharge the delivery fee. Got my tacos from Tio Juan's tonight. Great customer services and way better tacos for the same price. Won't to go back to Taco Bell and just switch to door dash.

Ordered 3 times for company lunch. All three times, food arrived an hour late and cold. I received a text from grubhub half hour before scheduled delivery that the food was being prepared. Half hour AFTER scheduled delivery, I received a call that the food was being picked up and I received it an hour after I scheduled to receive it. Additionally, driver asked me to come out to the car to pick it up! Spend the extra dollar or two and order through a different organization.

I just ordered through Grub Hub again and this time it wasn't late, they just didn't place my order but charged me for the food. On hold, basically this service SUCKS and I will not use it again, suggest you don't either if you want to eat. How are they staying in business?

GrubHub collected money for a fraudulent charity that they no longer vouch for. Called customer service and they were completely unprofessional and unhelpful. I had put to donate a dollar and they took $40! The entire dollar amount for the order I had put in. GrubHub is culpable for collecting the money. They allowed and advertised a scam charity on their app and are refusing to reimburse me my money.

I placed an order for delivery, and Grubhub accepted my order. Less than five minutes later, they canceled my order and informed me it would take 5-10 days to refund the money they received from me. No explanation was given. Now they can use my cash interest-free for however long it takes to issue a refund for non-performance.

I ordered pizza from Regina pizzeria and my order had never been delivered. I called Dash to find out what happened to my order and they said that delivery guy was on the ground floor with concierge, called me couple times and left without leaving my order to the concierge. However, dispatcher on the phone said that the driver 10 mins away from my area and he will redeliver it again. I waited for another hour and half and no one showed up. I called back to the Dash and the same dispatched I talked to on the phone earlier didn't even bother to let me know that the deliver guy logged out for the night and my order isnt going to be delivered. I am
So pissed. I will never ever use their service again and spread the word about their terrible service.

Placed an order and received it in a reasonable amount of time. However I did not receive my full order. The driver when contacted stated that the bag was sealed when he picked it up and was told everything was in there. I contacted the restaurant and they said they would provide the sides if the driver came back. Contacted driver who couldn't do it so I contacted customer service. Customer service refused to send another driver and only stated they would refund my money. This is not how you take care of your customers. If I could give zero stars I would.

We just used EAT24 delivery for the first time and I couldn't be happier with them. We are staying In a hotel in Houston and so this was a shot in the dark. The service was excellent and so was the food. It came hot and in 35 minutes, what more can you ask for. Hungry's Cafe and Bistro was who we ordered from and it was the beat delivered food we've ever had. I can't wIt to actually go there to eat. We will be here for a week and we will use EAT24 again for sure, I just hope we have them at home.
Thanks for the great dinner.
Chris Spencer

I can see why gruhub has a LOT of 1 stars; i pre-ordered at 12:30 for $87 for delivery at 6:15 for a party i was hosting. After 2nd call to GH, they sent to driver 'ready to pickup' at 7:05! I didn't get my order until nearly 2-1/2 hours later! Food was cold, shocker there.
Won't ever use them again! Everyone at my party also had bad things to say about GH.

So disgusted with them. Have been going back and forth for a week over being charged for food I never received and the order was voided by Grubhub themselves the same night it was ordered after waiting more than an hour. Grubhub rep couldn't contact driver so transaction to be voided. I was still charged the next day. Have been going back and forth with them ever since. Absolutely ridiculous. Will never, ever, order from them again. I never have this problem with doordash. Ever. Grubhub terrible