Grubhub

Good luck on actually receiving your order. If you don't they might give you 15% off your next order. That's right. It's the game of try, try again. And for all your trouble they may accommodate you with a whole $5 off if you try again. WORST SERVICE EVER. Don't waste your time.

Driver sent that it was delivered to text and never made it here. Grub hub tried to down play it and offer 25% off next order. When you take someones cash it called being a thief. Nice job grup hub organized crime. Filling a police report tonight.

When the order was delivered it was missing a whole entire meal and was cold. Called customer service and they were no help they refused to deliver the rest of the order and said they would try to get me a refund but would not guarantee a refund. Jackson was deliver driver and Rita was the manager that was no help after fighting for a refund i finally got a refund for the $11.11 for the meal that was missing when I got the email for the refund they only took $4.10 off. Had to call back and have now been sitting on hold again.

Im the restaurant owner, they often do order and not come to pick them up, and they often do not pay you by provide incorrect credit card info then you will never able to find the them to pay you! Anyway, stay away from this company!

They offer delivery, you enter your address spend time placing your order only to try and check out to find oh your address isn't available for delivery only pickup. Great way to waste time trying to order for a family. Never again will we try grubhub.

I have tried GrubHub twice. They failed miserably both times. Will never use them again. First the driver gets lost. How do you get lost with GPS maps these days. Then 2 out of the 3 items were missing. I filed for a refund for those 2. But I needed to eat, so I called to see if they would wave the delivery fee and tip. Absolutely NOT. My problem. So I had to order again and pay for delivery and tip again. To add insult to injury, the delivery was 1hr late. Dinner at 9:30pm at night.

I placed an order and about 2 hours later it had yet to even be picked up. I'm usually very understanding of delays and such but this was too much and I was Hangry lol. I contacted customer service just to see what the delay was before I started pointing fingers and before the representative even gave me reasoning he just bluntly asked if I wanted to cancel my order? At this point it was safe to say my food was probably cold and I didn't want to deal with this anymore.

No apologizes, No customer service. And No Food :(

I want to start this review off with some background information. Over the summer, I have ordered food for my family using Grubhub. For every single time that I ordered food using the service, I have gotten a slap in the $#*!ing face with something always being wrong. Tonight, it was worse. I ordered food for myself, my wife, and my two sons and one of my sons didn't even get his $#*!ing food. Shame on you Grubhub, burn in Hell, you mother$#*!ers.

The website is easy enough to use, however, I placed my order@ 21:30 and at 23:15 I received an email stating my order was canceled. I called the restaurant and they said my food was ready, but that they had been told I canceled the order. I had done no such thing. I contacted GrubHub via chat and was told they did not have a driver available to deliver my order. What? She said they had drivers, but not any that could take my order. WTH kind of set up is that? So, for the inconvenience, GrubHub sent me a $5 coupon. One that I will NOT be using.

Bad service all around. After placing an order from a restaurant that's 10 minutes away. The order took over an hour to be marked delivered on the app without actual delivery or a photo of the order being dispatched. After calling customer care, they placed an order that took another hour while the estimated time was around 30 minutes. I called to complain and cancel the charge that hadn't been delivered from 1230-330PM and was given 5$. I would rate GrubHub negative -5/5 if I could.

I placed an order for Taco Bell through Grubhub. It took about 50 minutes for delivery. I had contactless delivery since I am immunocompromised. The driver had left by the time I carried all of the food inside from the porch. Half of my order was missing. Grubhub gave me a partial refund for the missing items. But we were left with food for some of us and not others. We had to split it up so everyone got something. We were all still hungry when it was all gone. Whether this was Taco Bells fault or the driver, it's the drivers responsibility to check the bag before leaving.

I place an order at 5:55 Pm with an expected delivery time of 7:45 -7:55. At 7:50Pm I get text saying my order will be delayed and the delivery time changed to 8:10 to 8:15. At 8:16 I get a text from driver saying my order has been cancelled. Reason was the business was not open. Now don't you think they could have found out sooner then 2 hours and 15 minutes after the order was placed. I get another message saying I will receive fulll refund within 7 to 10 business days. This is wrong on so many levels!

Ordered online, got a call asking if we picked up our food. When I told them that we are waiting on delivery from Grubhub, he said he would call back. I got a call back that stated that the driver picked up the food but GrubHub cannot track where the food was. They said they would reorder the food and have it delivered. I then get an email cancelling my order, when I reached out, they told me that a reorder did not take place and I would have to reorder the food. They told me that they never called me to tell me they were reordering the food and bringing the lost food to us, when I told him that the googled phone number used was from Grubhub, he said that I was wrong. I ended up ordering through doordash with no intentions of using Grubhub ever again.

It is horrible i want to buy one thing for nine dollars and i have to spend 18 or more just to proceed to checkout i cant even get a sandwich for 9 dollars you are forced to pay a minimum balance of 18 if you go below you cant proceed to checkout

Should have read reviews. Not customer service oriented AT ALL. Food to be delivered to friend who suffered loss and was not leaving house. Food was not delivered. Called, and no refund. Truly heartless.

A bunch of coworkers and I ordered food to be delivered... it never got delivered... the guy driving said he called and texted and never did... I tracked him and he picked up our food, but never delivered it... we were out $60 and dinner and this driver got,$60 of free food...

I ordered and spent about thirty dollars. I got the complete wrong order. I told
Them and they at first offered to redeliver. When I said the whole order was wrong and sent them pictures as proof they didnt respond to my two other emails and then deactivated my account. I filed a dispute with PayPal but talk about bad customer service. Didnt even attempt to fix it or make it right. DO NOT USE

I order from a local restaurant twice within the last month. Both times, the order came wrong. The first order, an item from a combo was missing. This morning's order, the entire order was wrong and the despite the driver confirming the order at the drive through several times. I refused delivery of the order and told the driver that the restaurant gave him someone else's order. Grubhub only refunded me on the food but not on the high delivery fees. It is not right that I, or anyone else, should be out delivery fees when they get the order completely wrong. Nothing against the driver, it is the company and the restaurant, a local Jack in the Box, that has ripped me off. I will no longer use Grubhub or order from that restaurant again. What's the worst: there is NO phone number or email to contact the company. Customer service has gone down the toilet in 2020.

Do not use this business. Many, many, many times they have failed to put in my order. After which they have failed to notify me of this mistake until 2 hours after I have placed my order; if at all. Leading me to have to call them and ask what happened. To top it off, they constantly send my order to the wrong address. The only reason I have used this site at all if because of the fact that it is one of the only delivery services in my area.

Bummed to order food for the convenience purposes, and expect it to meet the 55 minute expectation. When I get a text saying it will take 90+ minutes for my food with no way to cancel, that's ridiculous. Plus- I can't leave a review on the website. Frustrating to say the least.

Used Grubhub for the first time. Ordered food, left my number on my receipt so they could call when they arrived. Recieved a text saying the food was delivered. Negative there ghost rider. Stood outside for 45 minutes, no food, no call. Called the restaurant, food was still sitting there. No one had came to get it called grubhub. Customer service lady decided she needed to argue with me about my order. I finally interrupted her and told her to call the restaurant. She tried to get ahold of the driver. No response. My order was refunded, but they refused to send someone else to bring my food. Seriously? If this is how they do business, they're going to lose customers left and right..

They made me wait for 5 hours (6:30-11:30pm) for different reasons and then the restaurant I want to order food from was closed. I used a $12 referral code for that order which was canceled and at the end of the 5 hour wait, they gave me $15 free grub. So I ended up with no food, a bad headache (because of extremely late dinner, not kidding) and a $3 (net) discount for my next order. GrubHub is the $#*!ing worst!

Scam, nothing but scammers and thieves
Driver took off with my food, Grub hub refused to refund since they made an "attempt" to deliver it. I was home waiting for it. No one came to my door, no knock, doorbell didnt ring. This is the 2nd time this has happened and Grub hub did refund me the first time but this time they pretty much said I was SOL. And offered a coupon for my next order, which is never. My 60$ and my group's lunchtime wasted