Grubhub

Driver Romeo picked up my food from Perkins then left i get an update saying my order is going to be delayed I check where hes located and he is all the way on the other side of Sioux falls! I message the driver he said have you seen outside no one will do that... uhm your a delivery driver! You picked up the food you bring it to the customer! I messaged CS and they said they spoke to him he lied and state the roads are closed due to weather! The roads are not closed because of an inch of snow! They canceled my order and gave me a 20% discount code I will never use grubhub ever again! Nothing but theifs and liars and CS don't give a rats $#*! about it.

I ordered a pizza from one of my favorite Italian restaurants in Aventura. I ordered a "build your own" with pepperoni, mushrooms and gorgonzola. What I got delivered was a crust with tomato sauce. When I called the driver thinking he delivered the wrong pizza, he informed me he can only see orders partly on his phone app and he can not see the ingredients I wanted. First of all, I didn't realize my order does not immediately go through the restaurant and second of all, how can you run this service when you don't have the proper equipment to do so. Grubhub has been totally unresponsive and I am still waiting for a refund. NEVER AGAIN!

I ordered. It didn't get delivered. They didn't give me a refund. They gave me a credit for less than I spent. Tried to order the next day using the credit. They forced me to spend more money than the credit was worth. Absolute garbage

I can't believe how bad this site is. I have never ever gotten an order to successfully complete. This time all the could say was this it was blocked. I called the establishment and completed the order in half the time. I will never ever ever used this site.

I keep hoping they will get better, but they don't. Today, the delivery person changed 5 TIMES before finally getting one that delivered. The order took over 2 hours. I think I've had a good experience 1 out of 10 times. Hey GrubHub, do you even look at online feedback? UberEats is WAY BETTER.

Update on a recent visit

* During the dinner time i lost a Gold chain ( bracelet) in the private room on 1/10/2021 b/w- 9:30 pm -10 pm.

* While asked me & frinds about the " lost item" management denied multiple times
( If ownership/ legal license authority/ share holders see this- please put a stop of scam by the staffing working there"

"Eventually i got the chain back by myself checking the camara! One of their staff stole my chain!
As Police department of New Hyde Park ( Restaurant legal premises law enforcement-was our next step)

But * no appoligize*no compensation*
Please beware of valuables, wishing you best wishes for the restaurant!
( This review is from my experience from last 30 days with the above Restaurant & By United States law, for a restaurant or anyone else to succeed in a defamation lawsuit, the burden is on them to prove that what you say is (1) untrue, (2) staff felony

Ordered food from a restaurant via Grubhub. Estimated time of arrival was about 35 minutes, but every time I refreshed it, the time rose. Eventually to over an hour. The restaurant was a 10 minute drive from where I lived. I contacted customer service and they said they never assigned a driver to pick it up. I asked to be transferred to a manager, they wouldn't do it. After an hour of talking to several representatives, they finally gave up and they said they would transfer me. Still never did, never even received a email to submit a complaint. I don't understand how this company is still operating even with this horrible customer service.

After waiting for our food delivery for about 2 hrs called the restaurant and was told it was never picked up and was told by the restaurant that GrubHub was horrible, restaurant looked up my order and said that this particular driver had done this multiple times, but the crazy part was driver marked it as delivered.

The reason this concept doesn't work is because it takes WAY too long to get your food and you still pay a premium for it. I ordered 2 items at 4:50pm that would have taken 10 minutes in the restaurant and it still isn't here and its 6:15pm... I fully expect the food to be cold when it gets here. =/

I received Grubhub gift card from my co workers which was awesome and I couldnt wait to use the service.
When you are ordering they include whatever tip you select taken out of your gift card, but on top of that make you pay the same tip with your credit card/paypal or cash. I didnt have cash so I had to use my credit card for another double tip which I have never heard of before. Once I finish my gift card, I will never use or buy this from anyone else. TERRIBLE and i see most reviews are 1 star. I will say we did receive our food within the timeframe and the correct order but still thiefs taking tips twice.

I've ordered from this app 3 times. All three times my orders were canceled due to A) the restaurant doesn't have what I choose on the menu from the website ( how?) Second time, I ordered around 1130am for lunch. Cancelled order cause they open at 12. They take the order but refunds are not available until 3-5 business days. Literally HATE THIS APP definitely deleted it

I ordered my food for delivery... they told me 6:30 it's 7:15 and no food. I called Mr Taco they said it on its way... still waiting. I will not use this service again. No sympathy no discount and still no food.

Delivered raw chicken to me in a bag dripping with spilled sauce. Wanted to give me a credit to my GH account at a FRACTION of what the order was. I asked for the chicken order to be comped, since it was raw and could've made us very sick, and the delivery fee waived since it was spilled in transit; I asked for this in the form of a refund, rather than a credit. They didn't budge and said this type of complaint isn't eligible for a refund. Closing my account today.

That's the worst of it really. Sometimes the order is good and sometimes there are items missing. It really depends on the restaurant and driver. The timing is what doesn't work for me. I don't like a bait and switch.

Horrible horrible horrible- do not use- will not take accountability for anything- will be on hold for like 4 hours and not talk to anyone- the ceo of this company needs to rethink the business model- so unhappy- used services for four to five years- will never again!

If I could leave 0 stars I would. Grub hub should be embarrassed for their lack of customer service & getting orders to you in the delivery time THEY TELL YOU. I tried to order and after 2 hours they told me it's best to cancel my order, fine I get it things happen. I give them a second chance and it's been over 2 hours and they told me they're sorry... cool I'm so glad you're sorry but that doesn't change the fact my food never came- I wanted to cancel my order because I don't even want it anymore and they told me i can't and then best they can do is give me 20% off my next order - are you kidding me I'll never order from this garage business again

I tried this place for the first time today. After an hour of waiting for my food I checked with them and they told me the driver was on his way and they food should arrive at any time. Checked again 30 minutes later and they said the same thing. Checked for a third time 30 minutes later and was told that the restaurant had just told them they had a problem with the system and the order was never placed. I called the restaurant to complain and the owner personally came to the phone to explain to me that they were having problems with the system and had not received any orders from Eat24. They had already told this to the reps at Eat24 every they called. The restaurant owner apologized because he didn't have any orders at all coming from them and had never told anyone that the food was on it's way. Eat24 took no responsibility for the issue. They simply cancelled my order.

Placed an order, instead of 30 mins they call and say an hour and 30. I say, ok, no problem. Call me back, we didn't charge you correctly for your order, we need to charge for an item. I told them to fill the order I agreed to or don't. They agreed to fill the order. They call me back again, the item they didn't charge for is no longer available, do I want a substitute? Told them again, either fill the order or don't. They refunded me, all if this for an hour and I got nothing but aggravation delivered.

The last few times my son has placed an order with GrubHub it has been totally wrong. This time I placed an order for 8 people for a presentation. I received a confirmation email but something seemed off about it so I called the deli the order was placed with and they had no record of the order and then I called GrubHub and they said they cancelled the order because a problem with my account. No one reached out to me or anything and there would be no reason for there to be a problem with my account. Good thing I trusted my gut or I would have looked terrible to the people I was presenting to.

I can not stress to anyone who uses this company DONT ever think of it. I have had numerous times where i order delivery and it is set for pick-up NEVER AGAIN will i order from this company. I got almost no remorse or acknowledge of their mess-up. I hope no one goes through what i did. I recommend Doordash for anyone trying to get food. They are amazing, friendly and helpful, again DONT order through grubhub they are the bottom feeders of a company.

Our experience with grub hub was not great. The order arrived 30 minutes late. After the driver left we realized that half our order was missing. We called and they said they could not give us our food and only give us credit. We ended up not having enough food and very disappointed.

So Grubhub constantly keeps calling the store where I work at asking the same question every time: if we are interested in their delivery service. Every time, we tell them we are not interested at all. Today some girl called asking for the owner, she didn't even say her name or that she was with Grubhub. I think it is very manipulative when she does that. When I told her we are not interested whatsoever she kept asking why we are not, we don't have an account with them, we can make the service fee "free" (however much that is true I don't know) and then when I told her we are not interested for the 1000th time she asked me if I was the manager or supervisor. When I told her no, she rudely told me that she will call back at another time when "somebody who is in charge" will be in. Stop calling businesses that already told you they are not interested in your service and be rude and manipulative about it! So annoying!

Done with this crappy service. Placed order at 3:30 for 6:00 delivery. 5:50 text that driver is on the way. 6:01 text that driver is near. 6:10 text that order will no arrive between 6:20 and 6:30.6:20 text that order will now arrive 6:30-6:50.6:30 text that driver on the way (Again I guess?) 6:32 I wait by the condo door. Look on my phone for order update, says it was delivered 6:34. Bull crap you pieces of poo nobody came. Start a complaint chat. Rep says they will cancel the order and refund. I asked what they are going to do to remedy this crap experience. They said to order it again. Last time I order through this crap. Will contact restaurants directly.