Grubhub

I decided to use the services before i read the reviews. I then decided to read the reviews and began feeling iffy about the service. I read so many negative reviews that made me almost cancel the order. Being me and not following the crowd, i decided to wait and see for myself. I placed my order at 1:40 PM and was given an ETA between 2:24 PM - 2:34 PM. My order was delivered in my office at 2:30 PM. I am very satisfied with the service.

GRUBHUB CUSTOMER SERVICE, CONSUMERS BEWARE!
YOU CAN'T CANCEL GRUBHUB LIKE YOU USED TO IN THE BEGINNING.
THEY DO EVERYTHING BY EMAIL, NO ONE RESPONDS, WHEN YOU CALL THEM THEY ARE NO HELP, AFTER I CANCELLED THEM, 3 MONTHS LATER THEY SNEAK BACK AND CHARGE ME
NOW THEY CLAIM THEY DID NOT CHARGE ME AND MY BACK SAYS IT'S THE SAME MERCHANT ID AS BEFORE, WATCH YOU BANK STATEMENTS, BESIDES THEY CHARGE YOU MORE THAN RESTAURANT I RESEARCHED IT, A RIP OFF PLAN AND SIMPLE WHICH IS WHY I CANCELLED IN THE FIRST PLACE, ON ARTISTS, I HAD TO CANCEL MY CARD TO AVOID FUTURE CHARGES, I WILL BE POSTING THIS ON EVERY SOCIAL MEDIA I CAN

Ordered from my favorite restaurant, but the delivery was actually from a separate pizza place I have never ordered from. My favorite restaurant was closed on Sunday. Called to cancelled order with Grubhub but it still was delivered. Credit card check required to see if I get my order cancelled.

Food never came. Driver never happen to look at notes. They acted like it was my fault. And beat me out of my money and food. I called driver and messaged them they wouldn't answer their phone. Had some stupid name like Ko kou. I think he should just ko kou himself being the mother $#*!er can't read.

I've used this a coupe of times and it wasn't exactly great (two stars maybe), but now the democracy-hating statements of the CEO have given me plenty a reason to boycott it entirely. It won't be a loss. If you want to be an a*shole, try providing a service that's actually hard to give up. This sure isn't.

I am a regular customer of Grubhub and I never seem to have bad luck. I tip well and don't demand for drivers to jump through hoop. If you tip your drivers, you will get your food. If you are cheap and decide to tip them $0 they will skip your order. Nobody likes to work for free. Sometimes there is problem in restaurant, order didnt come through etc. Simple phone call usually fixes it. People stop being cheap and pay your delivery people if you expect good service.

I've ordered a few times from this app, and let me tell you! Horrible drivers, horrible customer service! My order was canceled without my consent. I received and email stating I had canceled the order. Never again will I use this app. You're better off with Uber eats! Stay away from this horrible terrible delivery service.

The address magically changed after I placed my order. I contacted them to correct, they said they had it and confirmed. The driver called, I gave him the correct address. He delivered to the wrong place and refused to go get it and make it right. He was rude and mean. I will never use Grubhub again!

Dont waste your time with them. Ordered and place didnt have over half what I ordered. Text came in and driver told me so told him cancel whole order. They decided to go ahead and proceed with order anyway and start delivering it. Told them I said cancel and want full refund. They were refusing then decided and said a 1 time inconvenience we will do it. Well that's okay because there will never be a 2nd chance. Simple cancel means cancel.

Order food and it showed up wrong right away on line. Tried to call restrant no help. Tried to find a phone number for grub hub no luck. Finally got a non english speaking person. Told them to cancel he refused. Said he cant because order is made already but he offered to change it. I said if you can change you can cancel he refused. I told him I would stop payment he said he would cancel my account. Really like I am ever going to use them again. He insisted on changing so we tried three times he could not understand what I wanted. He finally cancelled and the food showed up. We gave it to he driver he was appreciative. The delivery cost and mandatory tip was rediculus. Do not use grub hub. By the way we were ordering from Taco Bell.

Food is over two hours late and not even a call from the driver. I have been a loyal grubhub customer and use them often in the past. This is unaccectable to not even call. Have been on hold for 30 minutes with customer service. Have yet to speak to a live person. Online chat is busy as well. Very bad customer service experience.

Sent me an estimated time of arrival, then sent the driver to another delivery entirely! Offered order tracking & watched as the restaurant completed cooking my order, yet the driver drives farther & farther from the restaurant. I know the ETA is now inaccurate & only 10min after watching the driver drive farther away so I receive an updated ETA. This is BS service & crappy expectations! Figure it out & offer appropriate timeframes to begin with so I don't waste my time & end up w/cold food!

I placed an order through GrubHub to be delivered by 630p. Never got my food. Restaurant remembers bagging my food and that it was picked up. GrubHub kept saying it will be there. Thanks for ruining my anniversary!

We were ordering regularly using Grubhub. Now, every single time we order through there - and I'm talking a good 5 out of 8 times, we are always missing food and / or drinks! If I could give a NEGATIVE 1 Star, I would! Unless you enjoy losing money to these crooks, don't order through Grubhub!

We have used Grubhub two times in about five years. The only reason that we used them a second time is because we had a gift certificate. Part of our order was missing both times. There is not even a number to call. They will only offer to place a second order for you to receive your missing items - which is another service fee with another tip for a driver. With our second order, the restaurant actually called and said our order was ready but they couldn't find the driver. I would not recommend.

The app constantly changes your address and I wanted to use my current location but for some reason the app changed it to my neighbors house and ive never been there. The driver delivered my food to the wrong house and customer service didnt refund the total cost of my meal. Their food vouchers are a complete scam.

Me and my friend got food and never got dilevered with in 2 hrs after I food was suppose to be there. A lady on the phone said she refunded our money and never did have been working on getting our our money back for a few days now

I ordered from grub hub. They charged me via paypal i waited 40 minutes over estimated delivery time i called the restaurant no order placed i called grub hub They blocked order. No reason given not even a phone call telling me to go to a restaurant and eat jerks offered no solution except please keep using grub hub. The worst deliversry service out there

The first time we used GrubHub, we made the order and waited. And waited. And waited. Eventually we called to see what had happened only to find the order never reached the restaurant. The second time we tried they delivered the food. The third and LAST time, we waited and waited and waited... finally called them back only to be told, "we don't have anyone to deliver it". Then they asked if we could go pick it up. Really? There are too many other options out there. We won't be using GrubHub again.

Order delivery on yelp which unfortunately is fulfilled by Eat24! We called the restaurant when we didnt receive our order an hour later to get an ETA. Turns out the restaurant never got our order through Eat24! This is my second horrible experience with Eat24 and will never order from anywhere where its fulfilled by them / grub hub!

Some law firm should bring a class action suit against GH. They cancel your order but you do not get a credit card refund for a number of days. While you wait GH uses your money and you are paying interest if you have a credit card balance. GH should be liable for the money and also pay punitive bdamages

So they did deliver our food but the person doing thedelivery called me to complain! She kept telling me that they were making her drive 30 minutes to bring our food and she isn't getting paid, by the time we got our food it was completely cold and soggy.

I placed an order 2 days in advance online on grubhub, and the delivery needed to happen within a small window between exams. Grubhub did not provide the order to the restaurant until after the delivery time that was scheduled, and we did not get the delivery in time. I will never use this service again and I will not recommend this to anybody.