Grubhub

We ordered from a restaurant for dinner. I got a call from customer service from a gentleman named Nathan at grubhub - he said due to some storms going through the area, the restaurant we ordered from would take a very long time to deliver the food, so he gave me an option of waiting or canceling the order and order from a different location. I opted to cancel the order, and Nathan informed me that I would be getting a $5 off coupon via e-mail for my troubles. He cancelled, sent the coupon and I used that for the second order. In general, he was extremely pleasant and timely and I was very happy with how a potentially annoying situation was handled so well.

I got an email saying, "You just scored 2 months of free delivery and $10 off your next Grubhub order!" So, I always like a good deal, so I "activated" an account, ordered takeout from a local restaurant expecting to see a $10 credit on my order and since I didn't see it, I went to chat with Grubhub. After approximately a half hour I was told that I should "place" my order and then the $10 off would appear. IT DID NOT! I told the chat guy what happened and he said he would take it a level higher to deal with the issue. After 15 minutes more, I "hung up" in exasperation. Later they sent and email telling me I had to "activate" AGAIN, order another takeout and THEN I would get the discount. As they say, "fool me once shame on you, fool me twice, shame on me." The food was pretty good, but I never would have ordered any take out without this discount. So, do your self a favor, when you get any promotional offers from Grubhub, send them to your trash folder!

$#*!ey's Barbecue Pit in Anaheim messed up my order and my lunch. They gave me the wrong stuff and then told me to call back Grub Hub. Grub Hub said they did not want to send a driver out so they asked for a refund. They said if I wanted my food then I would have to place a new order and buy more stuff.

Never using Grub Hub again and I will do all possible to destroy their name. I am a web engineer and am determined to be one of their worst problems.

I placed an order that said delivery would be in 45 min- one hour. The restaurant that prepared my food said that my order has been ready for over 45 min and they could not get a hold of the driver. I called customer service and they couldn't get a hold of the driver either. Almost 2.5 hours later my sandwich was finally delivered.

Placed an order for Chinese, was informed it would take about 60 minutes. Restaurant called 60 minutes later asking me questions on my order, which was pretty basic. Said they hadn't even started the order yet. Told them to cancel it. Was still charged. Was just showing up as an authorization on my card, so wasn't to worried about it. Contacted GrubHub the day it went from authorization to charge - 2 days later. Was informed that because the order was "so long ago" there was nothing they could do. Finally consented to giving me free grubhub money for a future order... a whopping $10 on a $30 order! Never using grubhub again, and disputing it with my bank.

Each time I have ordered from GrubHub my order has been cancelled. This time it was 45min later, and I have nowhere else to order from at this point. It's too late. Don't use this service. They are completely unreliable.

I ordered food to arrive between 9:50-10:00 PM. The order then got delayed to 10:30 and then to 10:50-11:00! When I called to cancel I was not given an apology but an, "Oh okay" My son went to bed hungry cause he has school the next day and this service is appalling. This is the second time it happened I assure you I will NEVER order with this lousy company again.

I ordered from a local restaurant, Pollos Mario, Hackensack, NJ. 4 miles away, but with a baby, easier to order delivery. The overcharged on separate items-above the order total on the website--they delivered a week old brownie in a one ounce pool of liquid. Ordered at brownie with ice cream. Had to toss this $4.75 item in the garbage. Attempted to reach restaurant and Eat 24--neither replied to online response service or email.
--ensure you never order at either. Hate to see a small business go down-but this is 0-2 with the restaurant. As for Eat24: THEY SIMPLY ARE THE WORST

We placed our order at 10am, knowing it would be a busy day, with delivery set for noon. Noon comes and goes. We check the website for tracking to see that the delivery is set for 12:10-12:20 or 12:35-12:45. We call GrubHub only to find out that our order was canceled. GrubHub dispatch cancelled our order without letting anyone know! I even received an email and text stating the order was being placed and on the way from GrubHub. I am extremely disappointed in the service and will not be using them again. There are so many other delivery services out there. GrubHub is not worth the hassle.

Tried to order and GH site stated the transaction didn't go through. GH sent to another account that was compromised and someone else used it. Again, GH said original order did NOT go through. Do not use Grubhub.

This app ia getting worse and worse.
THEY LIE TO DRIVERS! I recently sent my proof of health insurance to get my subsidy and they kept hanging up on me and nit answering my questions so that they dont have to pay me my money. They blocked my option to submit the proof of health insurance even whrn i was already eligible for subsidy level 2 which is a $1227 subsidy. They pretend that I have app issues but the app works very well. I worked more than the hours requested to qualify and they just ignore me hanging up the phone

Absolutely horrible service. I ordered only to find out that, once I hit confirm, the food would take 1 hour and 45 min to arrive. It actually took 2 hours and 15 min for it to come. I called Grub Hub only to be put on hold for "10+" minutes. No way of finding out where the food was. It finally came. Pizza was ice cold and they didn't have the soda we ordered. I WILL NEVER USE GRUB HUB AGAIN.

Unreal grub hub and no answer from restaurant. Really pissed on grub hub actions. Also have to do 100 words. Blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah. Hopefully that will work

I placed an order online through GrubHub with one of the participating restaurants. I get a call at the same time that I was expecting delivery from Grubhub that the Restaurant had to cancel the order because they're too busy. A website designed for food delivery that cannot be counted on to do the one function their main purpose is solely for. VERY UNRELIABLE! Poor customer service and couldn't care less. Stay away!

I ordered 2 meals from Red Robin via Eat24. The meals did not come complete with all items. I called the Manager Nathan at Red Robin and he said he couldn't do anything I had to call the delivery service. I called Eat24 and they tried to give us a discount on our next order. REALLY? Thats like paying for a complete product and only getting half of it. I demanded some kind if refund for not gettting 2 full complete meals that we paid for. The customer rep agreed, but now I won't ever order via Eat24 again if that is how they do business with delivering incomplete meals, which according to the Red Robin Manager is not their responsibility even though they are the ones that prepared and packaged the meal. How ridiculous. I give them a big fat ZERO!

I placed my order early (3:30ish) to beat the rush. The driver was at the location, confirmed in an email my food was ready and left without it. He then canceled my order after we had been waiting a hour and a half.
This was the first we used this app and surely will be the last.
Grubhub doesn't make it easy to file a complaint either.
Poor customer service.

Extremely disappointing to be contacted by customer service after having a missing item! The driver was spot on. And was going to go back and get the items for me, however GHs customers service called me 3 TIMES to refund item each saying they talked to the driver... lies! GH, you truly need to get your customer service team under control! Doordash is looking so much better, NEVER once have I had problems with them refunding money! With you guys I've been contacted 3 times and had 3 different stories, I dont like a company that blatantly and knowingly lied to me! Then to top it off 20mins on hold for a manager RIDICULOUS!

Yes! Very rudely stating, "OOPS, something went wrong"! You right it did. Cancelled an order for my daughter birthday cake and Mexican dinner 3 hours before delivery. I was livid, to say the least! AND, I had already paid for the spread IN FULL! Ordered a week and a day in advance, where do you get a Mexican dinner for 10 and a gourmet Mexican birthday cake in 3 hours, anywhere? Well I did, thank God and my daughters birthday went off without a hitch. I will NEVER use Grubhub ever again, nor will I ever refer them. Very unprofessional, rude and not people-friendly, to say the least! Please, I pray I get every penny refunded... AS PROMISED! GOOD RIDDANCE

This will be the second time I have ordered food from grubhub. They charged my bank account but never showed up with my food. I will NOT be using this service again! On top of immediately debating my account for my delivery they told me I now have to wait 5 days for a refund. That isn't right! BAD BUISNESS

Ordered Chinese food through them and they showed it delivered to us. It never arrived! We tried contacting the driver... no response! Contacted Door Dash and they couldn't reach the driver either. I guess the driver got a free meal on us! Don't use them

I just learned that this company is actually deciding who to employ based on who a person VOTED for.

I mean, I'm a Democrat and pro-Hillary, but I never been this offended in my life, no one deserves to be judged like a piece of meat, not even political rivals.

This isn't 1960, it is 2016 and we respect all people in the US.

So today was my first time ordering food through GrubHub. I ordered Five Guys. I out in my address and picked my items. They asked if I wanted to tip, so I gave a 20% tip. Pressed the submit my order and then the app said your order would be ready for pickup in twenty minutes! Who orders through an app like GrubHub and picks up the order? Especially during this pandemic? Then who the you know what would tip 20% to get in their own car and drive across town to get their food. Biggest rip off! When I tried to cancel the order immediately after placing it, they said I couldn't because the order was already being worked. Yeah, Needless to say I came home and deleted the app from my phone. I will NEVER order through this flakey app again!

I ordered from krab Kings threw grub hub the driver knocks on my door I got up to go get my food and he's parked in front of my house then drive off and they updated the system saying that my order was delivered they don't deserve one star they trash the worst I've ever seen