Grubhub

I made an order at 9:20pm and eta was 10:20 and at 11:20 when I still hadn't received or and after I paid with a debit grubhub told me that the restaurant I ordered from was closed. Supposed to get a refund but we will see. Waisted 2 hours waiting and if I wouldn't have contacted them would have never heard from them

My restaurant use their delivery service and it is horrible, never on time at least 1/2 an hour late and if a customer didn't leave a tip it will take dispatch an extra hour to find a driver, they charge 30% for bad service something need to change or UBEREATS will reap all the benefits. I will no longer use them.

We placed an order for wings from Hooters at 6:17 pm was given an expected delivery time of 6:50 - 7:00 pm. The business is 2.4 miles from my home. Received a text update from Grubhub at 6:57 pm saying there was a delay and the order would arrive between 7:35 - 7:45 pm. Finally a 7:25 I receive an email from them saying that they are sorry but my order has been canceled, and I should expect to see my refund in 5 - 7 days? WTF! So I call Hooters and ask them what is going on and they informed me that they never received an order from Grubhub. AVOID AVOID AVOID!

Crazy up change on all food items, I'm talking $3-$5+ on each food item, plus a service charge and a tip. Biggest screw job in food delivery. Added $35 to our $70 sushi order. This company is a scam.

Once good, now drivers can deliver as many as EIGHT ORDERS AT ONCE! In other words your food sits in car delivery after delivery. Greedy grubhub are killing restaurants too,. Their charges are off the charts! GRUB HUB SUCKS!

I called grubhub for food at 1135 and told the food is going to be delivered by 1235. Morever my credit card was charged. After it did not arrive by 135 i tried calling the restaurant multiple times... then i called grubhub and finally got to them at 235... and they told me oh yeah... restaurant is closed. Plwase be grateful we are refunding your money bacvk and have 2 dollars on us. wow... lady has no clue what sorry or customer service means... when i asked i would like to speak to a superior i am still on hold for another 19 mins and counting... i used to use them for last 2 months and if that is their attitude for loyal customers wonder what is going to happen to new customers... i will never use them again... and willl spread the message to never use them again. More to come on fb.

Grub Hub should give the customers full refund and dock the driver who messed up. I live 12 min from a restaurant and waited 2 hours for dead cold food. An hour of that was my driver going in the complete opposite direction for what I assume was another order drop. Simultaneous orders so far from each other should not be allowed to be assigned to a single driver. I have nothing against using a microwave but regarding this order, the fried app would become soggy, the cream soup separates into a poor consistency, and the beef overcooks and becomes gamey. The only thing edible was a scoop of potatoes. Refund denied (probably because I got one once already) but I have been using their service for a very long time, have had other issues but never this bad and/or I didn't find it necessary to raise those particular concerns. But tonight, I was lied to by the chat rep Jose DD and then rudely cut off when I expressed dismay at the measly refund. So I'm the end, I am now out $35 for a scoop of mashed potatoes.

After a dear friend lost her husband, we decided to set up a Meal Train for the family. We weren't aware she had no computer & her phone was too old to download the Grub Hub app, which most people used. We promptly sent a request to send Physical Gift Cards instead of virtual ones. We lost all the virtual ones, & she couldn't use the physical ones. She had over $400 in gift cards. When I tried to request a refund back to the contributors, I spent 3 days, 15 emails, & hours on hold before being deneyed. She was planning on reimbursing the people out of pocket, but we finally just sent the cards back for them to use, give away, or argue with Grub Hub themselves.

We ordered through them 3 times, the last being last night and 2 out of those 3 we waited the extremely long waitime of 2+ hours never receive our food! We called and they promised to "look into it" and then proceeded to blame the 3rd party delivery service for not passing our order on to the restaurant! Seriously? The 3rd time we canceled the order after we got confirmation of 2-3hour delivery time. Of course they never tell you the extremely long delivery time before you complete your payment and then you'll obviously have to wait several days for the pending charge to finally fall off! This "service" is a joke! I have never had a 2+ hour wait when I ordered from a restaurants myself for pick up, so I guess while Grubhub is a great idea in theory I will rather just order it at the restaurant myself and drive to pick it up! Bad business is an understatement!

I did a survey for a $5 dollar gift card and at the end of the survey it said they would send me the $5 to the associated email. I check and the email again and the To: is *******@privaterelay.appleid.com which isn't my email I know I'm never going to see those $5. I'm annoying if I would've caught that before never would've participated. Never again GH likes to trick people.

Grubhub is the most unprofessional delivery company ever. My order was placed at 4:50pm to a Ihop that was 30mins away from my law firm. Not only that there is a ihop less than 5mins from my workplace an GrubHub decided to place my order with a location on Loch Raven Blvd which is 30mins away. Why allow a order to process if it is too far? Doesn't make any sense. I called back into customer care an all they could say was "A driver did not accept the order". But Grub Hub took the money off my card. How pressed are these people to take money rather than picking a location near by. I will not be ordering from Grub Hub ever again. I will be placing a review on other sites as well about this issue. My order is now cancelled, I gotten a confirmation number over the phone. So my money better be on my card the day he stated it would be. Now I see why They have MORE NEGATIVE REVIEWS than positive reviews. They are GHETTO!

Order from GrubHub at 5:54 and they said my order would be here at 6:50. Then I get an update pthat it would be 7:40. I called the restaurant and they said they never had an order from me. I call GrubHub to cancel the order and they said they were going to call the restaurant to see why they havent started my order. What a joke and a pathetic thing to do to blame the restaurant. I told the restaurant that I read the reviews after I ordered and they shouldnt use GrubHub because its their reputation also. They said they get a lot of complaints. I used Uber eats last week and that is the way to go.

We pay GrubHub and their drivers to simply deliver what has been ordered - on their app...
WHY IS THIS SO DIFFICULT? Oh wait, people are involved... It would be great if GrubHub drivers would just do their frickin' jobs - why are they bothering otherwise?!?!?

I am so frustrated because I share a vehicle and work from home, it would be great to be able to order food and receive it, hellooo - like every pizza place in history... But no, I order food and dinks and I tip well and my drinks are not delivered even when they are picked up - sounds like 5-finger driver discount... Then I have to call GrubHub and get those items refunded - to their defense, they are always helpful and send refunds - but this should not even happen!

Can I just order food - pay for it and receive it?!?!?!?!?!?!?!?!? Apparently not.
So now, I have taken to just ordering to-go, and picking up myself to avoid disappointment on any level.
Such a waste of time, money and excellent service to be had...

I was out of town, (Hickory NC) had not eaten all day (was driving) at appx 7:00 pm I ordered off grub hub. I noticed when I started checking the time that the order delivery time was getting later every time. I was told Grub Hub only had 2 drivers working. I called the restaurant directly at 8:40 and was told Grub Hub told them it would be 10:15! And they closed at 9:30, so i wouldn't be getting it (i was 3rd in line of 6 orders they had for grub hub. Took me 15 min to get in touch with someone to get money refunded, and 10 min on the phone. Will definitely check out other options.

This review is really about Grub Hub at *******303 and their communication skills. I ordered a pick up at Sub-Ology through Grub Hub. BIG MISTAKE. The person on the other end was having a problem understanding me as English was apparently not her first language. After a torturous 15 minutes of my repeating my order and her reading it back to me (twice). She called Sub-Ology and gave them the wrong order for the 4 items I ordered. I ordered 2 Chicken Caesar Salads; 1 Caesar Wrap and 1 Ham and Mozzarella sub. What I got was 2 Caesar salads with NO chicken; A Greek Salad wrap and Ham and American Cheese. So all 4 orders were wrong on Grub Hub's end. When I called and asked for a partial credit, they told me I had to get it from Sub-Ology. After several calls back and forth, I gave up and am writing this review instead. BTW - Sub-Ology made it right by giving me a partial credit, Grub Hub did NOTHING, although they were responsible.

Everytime place order Grubhub and there is in issue they say sorry it will not happen again and it happens again 5 times ask how they are going to resolve it they say it is dining place fault or drivers fault no problem next time I will take it up with the driver if there is a issue and tell them what I think why can't Grubhub not resolve issues and blames it on dining place and driver

Never order from grubhub we ordered tonight from them for the third time it's going to be a charm this time since they messed up are first two orders we placed are order my daughter stopped by and she wanted dinner not a problem we ordered door dash it's being delivered at 6 55 then it updated to7 45 and then again to 8 40 and once again to 9 15 then they wanted to offer up coupons because it is being delivered so late and in the middle of this they tell us the order has been canceled but they where nice enough to offer us a 5 dollar coupon $#*! them now I'm thawing stuff out at 8 30 to mainly feed my daughter that has a 20 mile drive home on icy roads never order from these $#*!ers in Bozeman Montana

I talked to the restaurant when the driver was there. My order was ON THE WAY WITH THE DRIVER, and Grubhub cancelled my order! They said it changed. I told them everything was already worked out and the driver was on the way, but these idiots cannot even communicate with their own drivers! I literally felt like I was dealing with elementary students! It is a cake for my step-son's birthday and now it is lost somewhere. NEVER, ever again will I use this app! I am deleting it NOW! I hope Ana's Confections cancels their use of their service as well.

Orders are always late food is cold customer service doesn't care just don't use this service. I contacted them to get help with an order told me nothing they could do.

I ordered food from a local restaurant and the driver sent a text stating she had delivered the food on the porch. I went to get my food and it wasn't there. Texted the driver again and was provided a map of a street parallel to mine. She tried to confirm it was delivered across the street from a church. When I told her that she delivered it to the wrong address, she advised me to contact customer service because she followed the map. I told her that she should have called to confirm or she could have taken a picture of the food sitting on the porch for confirmation, she said she don't have to confirm anything. I am uninstalling the app and I will never use it again. FYI this is not the first time they have made an error with my deliveries. Guys do yourself a favor and try other apps, you don't want to waste your time with this one

Didnt get all my food or my money back dont use them they sux and cant get anything right and I was surpose to get free I said free delivery lol lol lol didnt get that please dont use them dont need a one star too

I give this app no stars. I ordered last night, and paid almost $30 for the wrong order... I ordered for me and two of my friends, and it was barely enough food for one person!
I've noticed that there is no longer a place on the app to leave a review... but I was refunded $8.00, without even asking. Even the refund was wrong, and they know they messed up! I will never use GrubHub again. I'm done... and now I have to have a screaming fit to get the rest of my money back, which I don't wanna do! I WILL NEVER USE GRUBHUB AGAIN, AND I SUGGEST YOU DON'T, EITHER!

I ordered 2 main dishes with 2 sides. I did not receive the main dishes. I wasn't able to just order the main dishes, sides were required. I called the restaurant thinking it was their fault that I didn't receive the main dishes but was informed the Grubhub places the order to the restaurant. This is my 2nd time ordering from Grubhub but will be my last time. Someone from Grubhub really dropped the ball on this one!