Grubhub

They cannot fulfill their obligation for the Grubhub+ membership services. Extremely bad customer support. And their management couldn't care less. 0-star rating. Avoid, avoid, avoid.

We ordered dinner at 4:52pm which is very early for us but we were very hungry. Af 5:10pm, I received a text stating the restaurant we ordered from was busy and they needed additional time. Our ETA was given as 6:25pm-6:35. At 6:50 (2 hours later), we still did have food. I went on CHAT with them and was told they confirmed our order was going to be delivered. When I asked WHEN?, they said in 20 minutes. At 7:40, we STILL had no food. While my husband called, I went on CHAT with them again. Both my husband and I were told the restaurant was closed and they were going. When asked why I was told it was confirmed an hour earlier, they had no answer. I have never see anything like it. DO NOT ORDER THROUGH THIS COMPANY if you want your food.

Christmas Eve: With friends & family staying with us for the holidays we placed an order online for local restaurant. Grubhub charged me for food, gave delivery time and sent a confirmation email with tracking link.
We waited. I checked via their tracking tool and the delivery time had not changed even when the order was 30 minutes late. I then checked Grubhub online and was instructed to call the restaurant. Restaurant has excellent reputation and track record for excellent service and food. Restaurant informed me that they are not affiliated with Grubhub and were closing soon. I then called Grubhub back. Agent contacted restaurant and gave me the only information she could find, we had been charged and our order would not be coming.
Imagine having to scramble for something to cook and serve our guests for a Christmas Eve dinner. To add insult to injury it was my fathers 92nd birthday and he was excited for dinner from one of favorite restaurants.
I called Grubhub on 12/26 and was told my money would be refunded in 3-5 business days. Is this a Grubhub scam to use customers money interest free? Agent at Grubhub would not let me speak with Manager/supervisor and told me Manager had told me to not use Grubhub anymore! I asked again and for a second time I was told that a Manager would not talk to me and I should not use Grubhub.
Buyer beware! This company charges customers when no service is provided, charges for nothing and has the worst customer service I have ever encountered.

Significant compensation is due to me from Grubhub for ruining our Christmas.

I have several different delivery apps on my phone and Grubhub is without question the worst. They are pretty unreliable, I've had to issue multiple complaints with them before. Drivers don't confirm that they have the whole order, drivers arrive late with cold food, etc. On my last experience, the driver arrived 45 minutes after the order had been marked as picked up. The restaurant is 10 minutes away. They first offered me a 20% discount on my next order, I told them that was unacceptable and that I wasn't going to eat cold stale pizza and cold soggy chicken wings. They then offered a full refund. I got an email that my bill was adjusted, but they only refunded 20% of the order. The email I received said that I could reply to it. I replied and told them that I wasn't given the full refund I was promised, I did not get a response so I replied again. Nothing. Then today I opened up a chat with a representative and demanded the full refund immediately and I finally got it. So yes, they fulfilled my refund, but I'm tired of having issues with them. I've had too many bad experiences and I won't be using them again.

The worst service ever tacobell and grab hub. Got the delivery without a single sauce nor silverware. Endup spending another $5 to get 10 sauce for total 9 pizzas and bowls order of $38.00.
My advice if u have to use their nasty service make sure ur order is good before the driver leave otherwise dont recive the delivery.
Grab hub we cant send the driver again for sauce, we cant cancel the order since the order items was ok and the sauce is freecharge so no refund. Their solutions a $10 coupon for next order...
Ok! Whats am supposed to do with that $38 order and waiting time for the wrong krder and another waiting time for new $10 order.

NASTY nasty nasty and terible customer service. Hi what u need. B**ch introduce ur self whats ur damn name "miss manager".

Thx for ur terrible service.

I've tried using GrubHub a few times this fall and I have to say I don't trust them. First order waited 30 mins past expected delivery and finally called and they told me restaurant cancelled order because they were too busy. I spoke with restaurant and they said they had given an option to add 30 mins on and to let them know but GrubHub never called back. I thought it was a fluke and didnt file complaint after I calmed down. I mean they said it's their policy to call if order cancelled or any issues so they couldn't have dropped the ball that many times. I used them again received my order and was going to try them one more time. Tonight the same thing happened again, food was 15 mins past due I didn't have any messages looked it up on app and showed my order was cancelled 30 mins after my order was placed and a good 45 mins before due time. Again no call or text! When I looked at email I have one saying cancelled because no driver for restaurant and I'll see refund in 3-5 days. So yet again GrubHub throwing blame somewhere else. I called and they said it's never happened before and I should have been called and heard "I completely understand " about 1000 times. They said they've refunded my money and could get me a voucher for $$ to use again in 30 days. At this point it's ridiculous, you charge $9 for delivery and have to gamble on if you will get your food or not. If they can't complete their orders then they should rethink having the service in some markets.

I have thirty (30) minutes for lunch; my order NEVER arrived! No, I didn't say that it was late or incomplete I said never. While the tracker indicated that my order had been delivered, it never was and the worst part about it was is that Grub Hub WOULD NOT REFUND MY MONEY! Absolutely deplorable!

EVERY single time I order, they always cancel. No matter if its 5 PM or 10 PM. EVERY SINGLE TIME I GET CHARGED and then they call and cancel. I get a measly 5$ credit for waiting 45 minutes and then getting a phone call to say your order has been cancelled and you have to wait 3 to 5 days to get your refund. I'm done with this HORRIBLE service

Poor service and too expensive. I paid $11 all together in fees, and they forgot an item from my order. When I called back, they apologized and said they would bring my item... and then never showed up. WORST FOOD DELIVERY SERVICE EVER!

Grub hub messed my $70 order up. I was supposed to be refunded but Grubhub gave me the run around and utilmarely I never got my refund. They lied and acted like they gave a refund but on my banks end they had to proof of a refund at all. They will mess your order up and KEEP YOUR MONEY! So $#*!ed up! DONT USE GRUBHUB

We ordered pizza and it took our grub hub driver an hour and a half to deliver the food. By the time we got it everything was cold and soggy. Very disappointed.

I'm tired of drivers stealing my stuff I buy. I ordered on order and yet again I'm missing all my drinks and a meal. This is not the restaurants fault at all!

This is not the first time Grubhub $#*!ed up. A few weeks ago they never showed up. Today they delivered to the wrong address. Seems like a great short sale. Never again!

Terrible liberal business! My family will never, ever use again! I will bad mouth this company as much as I possibly can! Too bad I can't give a zero rating, that would be too high!

I ordered from a local Mexican restaurant last night via GrubHub. It was not a complicated order. I placed the order at 8:24pm and supposedly they were "working on it" by 8:26pm. At that time, the website said that I should receive the food between 9:10pm-9:20pm. This was longer than I hoped but 45-55 minutes seemed OK. According to the website, it left the restaurant at 9:08pm. So if they hustled, they could make the original window. They did not. The delivery time kept getting later and later until the food eventually arrived around 9:42pm (22-32 minutes late relative to the original estimate, which was already long). I asked the driver about it and he said that he didn't leave the restaurant until 9:15 or 9:20 because the food wasn't ready. So someone is lying.

In any case, GrubHub allows you to get food from places that might not other wise deliver, but be prepared to wait for it, and not have any predictable time to eat.

I placed a late night order, and my friends and I fell asleep in our chairs waiting for it to arrive. Apparently the store had been closed - but the GrubHub app said it was open and allowed me to place my order. I even got notifications from the GrubHub app that the restaurant received my order. Then another notification that my order was on the way! This is just FAKE automation to make it seem like a seamless experience. It truly proves that those "update notifications" are total LIES and aren't actually connected to anything to show a real order status. Customer support was a nightmare - they said they would be happy to deliver the order today (the next day - 13 hours after I placed the order). No thanks! I made the mistake of trying the app one last time, but it's just not worth it! A tiny $7 sandwich turns into $16 after fees, tip, and taxes. PEOPLE ITS JUST NOT WORTH IT! Call the restaurant directly and go pick up your own food. The food prices seem to be cheaper if you call the restaurant directly as well. Bye grubhub - you're another useless cash-grab.

Never again! After waiting 90 MINUTES I called and our order wasn't even picked up yet. I was told to wait another 50 MINUTES, that's ridiculous! I just ended up canceling and I'm waiting on my refund.

We placed an order for Sushi at 2:45pm. Delivery was out to arrive at our place at 3:40. When I checked the status of my delivery at 3:45 via the "Track Delivery" option, the driver indicated she had delivered our food.
Instantly, I called customer service and spoke with a woman who did not understand English very well and was clearly reading from a screen. She placed me on hold while she contacted the driver. This took over 45 minutes. Finally, she said the driver "found the order in her car and will deliver it ASAP". NOOOOO, I don't want sushi that has been sitting in the car for over an hour. And what was this "she found it"... why did she say it was delivered?
After another hour of going back and forth attempting to speak to a supervisor the deliverer came to our building attempting to deliver the food. Of course we refused and requested a refund. After another 45 minutes of talking with several individuals who were supposedly supervisors, we were connected with a kind gentleman who was apologetic.
We were on the phone for an entire 2 hours to get a mere refund.
Never again!

VERY DISAPPOINTED WILL NOT ORDER FROM THEM EVER AGAIN. I ORDERED FOOD AND ITEMS WERE MISSING. THEY WOULD NOT SEND ME THE CORRECT ORDER AND WERE GOING TO CREDIT ME FOR JELLY AND CREAM CHEESE I SPENT 16.00 DOLLARS FOR AN INCOMPLETE ORDER AND THEY WILL CREDIT ME 3.00... I WORK 12 HOUR SHIFTS AND I AM HUNGRY. THEY DO NOT CARE! NEVER AGAIN AND I WILL DISPUTE THE CHARGE TO MY CARD! THEY SUCK

I place an order. They say 90-130 min for my food. Iwas 3-4 mile away from the restaurant. 2hour later i call custom serivce they call the delivery company. Then they say my order was cancel my order becuase i was to far away to delivery. The delvery guy go by the head office radius. They refund my money. The part is hard to understand is the delivery comp has a contact with eat 24. Eat24 let the delivery comp treat there custom any type of way. This is crazy

Bad enough you institute a delivery charge to the order (WHICH I STRONGLY SUSPECT IS A GRATUITY TIP IN ITSELF)
Then you people really have the balls to ask us to include a tip.
Then there are times the delivery takes over an hour and I usually get some foreign driver not very versed in English when you tell them tip is on the card they looked confused and acted like I stiffed them.
Delivery people need to be more helpful and professional AND PROPERLY SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE

HORRIBLE EXPERIENCE today!

YES, this DID HAPPEN, I just don't want any repercussions from the driver, because I was actually a little nervous about him. This being said, I won't add my receipt/order # on here. Anyways, I provided VERY CLEAR DIRECTIONS for the driver on HOW to deliver my order to the CORRECT ADDRESS. It can be tricky getting to my place, so I wrote down EXACTLY what the driver needed to do. This person also spoke very broken English. I firmly believe he did Not know how to read these instructions. WHY would Grubhub hire someone who is unable to read English? If this wasn't the case, he was LAZY & did not want to read it.

When the driver arrived, I saw him on the GRUBHUB map and he was 200 yards away from my place. He went ahead & dropped it off at the wrong condominium! I called him IMMEDIATELY afterwards several times. I even texted him 2-3 times to ask him to come back. He NEVER picked up or responded. About 10 minutes later (or longer) when he was in a DIFFERENT CITY, he FINALLY answered his phone. I was more upset about him not answering or responding, when he could have SIMPLY pulled over to answer his phone, because OBVIOUSLY my multiple calls SHOULD have signified the IMPORTANCE of the call. And I was certainly angry, asking him what's going on here. THEN he started ARGUING with me. This guy was AWFUL & took NO responsibility whatsoever for dropping off my food at the wrong address. I am DONE with this horrible company who hires NON-accountable drivers. If I were you, I would ABSOLUTELY SEEK OTHER DELIVERY SERVICES. Thanks.

Good working class people work for this company and enrich both the CEO and shareholders. Calling employees who voted Republican hateful, and telling them to resign is un-American and deeply disrespectful. Shareholders must do the right thing and restore the dignity of all Grubhub employees, BOTH Democrats and Republican, by firing the CEO.