Grubhub

WARNING AND BEWARE. SCAM I GOT FOOD THAT HAD TO B THROWN OUT. WAS TOLD GH WOULD HANDLE REFUND. NO THEY WONT. I SENT 2 INQUIRIES AND THEY WONT RESPOND. I HAVE READ REVIEWS AND THIS IS TYPICAL GH. THEY HAVE YELP, BBB AND MANPY SITES COMPLAINING ABOUT THEM. THEY DONT CARE ABOUT CUSTOMERS.

My name is Keisha I $#*!ing ordered food from them the expected delivery time says 8- 820 unfortunately they came around 7
They came they claimed they called n I received no call I got an email saying they were here I called to see if they can bring my food back or refund my money
THE $#*! OTP GONE TELL ME THEY MADE THE FOOD THEY CAME N I DIDNT ANSWER MY PHONE AND THEY GOTTA GET PAID FOR THEY HARD WORK
WHAT KINDA $#*!ING BUSINESS IS THIS I SPEND 37$ on food and they made no effort into satisfying their customer
HORRIBLE SERVICE NEVER AGAIN WOULD I WASTE MY TIME

GrubHub is not the worst delivery I have ever gotten. But it's far from the best. Most of the time if, I order just a combo of this or that from some restaurant. You can do just fine using GrubHub. It's when you start to add on the small stuff that things start to get messed up. Like today I ordered from KFC and in that order, I was 1 Crispy Colonel Combo Extra Crispy, w/ Cole Slaw, Iced Tea
1 Mashed Potatoes & Gravy
1 Mac & Cheese
2 Honey Mustard Sauce

Well, when I got my order there was no Honey Mustard Sauce and instead of an iced tea, they sent me what tastes like a Coke could have been Pepsi.

Well, when I sent a text to the delivery driver and asked if she had checked my order because my Honey Mustard Sauce was missing and that they had given her a soda, not ice tea. The delivery driver replayed sorry about that. They don't allow us to check the orders. But I did ask if they had gotten everything.

Now I would like to know-how in the world large companies like GrubHub would not allow an order to be checked before they make the delivery. It only makes sense that they would have their drivers check the order to make sure the order is correct. So that their customers are pleased with their service and would be willing to order from them again.

At least I can say that when I call GrubHub customer service, they did give me a refund of my order for almost half do to the fact that my ice tea was part of a combo meal. But they should still allow for the orders to be checked before they leave the restaurant.

I ordered a salad and shake. Nothing else. I ordered it at 8:03 pm and Grub Hub said that it would arrive from 8:55-9:05 pm. I waited and waited. 9:13 I check the status and the delivery time has changed. It changes to 9:20 - 9:30pm. I'm blown away that I have to wait and hour and a half for a salad and milkshake. So then I start chatting with a grub hub representative online. I explain how frustrated I am and they say I can cancel my order and get a refund in 5 days. While I'm talking online to this representative, my delivery driver calls me and says that the restaurant doesn't have the shake I ordered... I change my order to something else and wait for my food to arrive at 9:35. I paid 17+ dollars for a wilted salad and milkshake I didn't want in the first place. Forget Grub Hub. It seems great to have food delivered even if the charge is a bit ridiculous, but they suck. No communication, no refunds if the screw it up majorly and last time I ordered I got food poisoning and demanded a refund for the undercooked burger I received. What did I get?... no refunds. Wow.

Grubhub use to be a great site now they are always haveing mistakes. Last order they charger me 27 dollars for the order but store never got the order and they tell me to call the store on the phone.

TWICE in a row I was shorted items in my order from GrubHub restaurants. GrubHub offered me a FREE DISCOUNT. It is NOT a FREE discount if I have already paid for a menu item + tax + gratuity on FOOD I DID NOT RECEIVE! GrubHub was simply trying to scam me, as did the restaurant. I already PAID for food I did not receive... a discount on my next order is NOT a discount if I ALREADY PAID FOR IT. Give me my money back for dinners I paid for and did NOT receive! GrubHub does NOT care about the customer.

They are incredibly stingy with coupons and it is impossible to go back and review restuarants at your leisure. If you dont do it when they ask you, the oppurtunity vanishes.

Besides my order arriving cold and no cheese on my chesseburgers, I spent 54.00 on an order from Wendy's and they refunded 6.71. Stick to Uber eats from now on.

NEVER USE! I would do a 0 rating if I had the choice! They have the WORST customer service I have. EVER encountered! The "manager" said he didn't know what was going on. They had no clue.

Try to get in contact to stop payment on food it never arrived no answer, call restaurant, call gubhub no answer! Just go back to use a phone call to order good

My bf and I tried to use grubhub for the first time last night. The driver Jerry was rude from the start. He was on the wrong road, he was on Rd and not Dr. My bf gave him exact directions to get here. My bf was waiting with the door open, Jerry calls back and said he still can't find us and once again my bf told him directions, he was literally 3 min away. Jerry hung up on him both times. My bf checks the computer while waiting and noticed it said delivered. My bf calls Jerry, said he noticed it said delivered but we hadn't got our food. Jerry said he went to an apartment and gave it to someone claiming it was theirs. So not only did Jerry not use his GPS to find us or listen to my bf give him exact directions, he wasn't even on the right road and just gave our food to the wrong people. I immediately called customer service and the first girl tried saying we wouldn't get a refund. I then demanded a supervisor. He gets on the phone, tried defending the driver at first and I said, excuse me?! He's a lousy driver and wasn't even on the right road and made sure it was in fact the right person! They should ask for proof first. We got our refund after arguing and an hour later had to drive to get food and we're starving at this point. Will never use this service again.

Second time that happens in the same month. First time I didnt even get a refund. The second time after two and half hours of haggling I finally got me a refund. In theory...

Grubhub is a? Scam. I received a grubhub gift card from my colleagues when I was out from having surgery. I have been trying to use my gift card for sometime now, but it keeps asking for either my credit card or debit card
Which I am most certainly not going to give them. All I want to do is use the funds that was paid to them by my colleagues and be done with them. I give their customer service a call and was informed the no o e can redeem their paid gift card without first providing Grubhub with their credit or debit card information. I told that twit on a girl and that asinine of a supervisor it would be a cold day in Hell before I would provide their dishonest company with my financial I formation to redeem a grift card that was already paid for. Than I asked for a refund, which they refused. So I requested that my case be escalated above the idiotic supervisor and I plan to speak with an attorney as I know this cannot be legal: you purchase a grift card, but cannot redeem it unless you provide the company with your financial information to either you credit or debit card. Is that crazy or what! What I big scam! I loan to ensure the red d me the money from myy gift card or allow me to redeem it without demanding my financial I formation. Don't ever use the Grubhub company they are nothing but crooks!

Unprofessional CEO that shows lack of leadership in running a Bob's Diner let a lone a growing, i mean was growing multistate corporation. Very poor insight.

In my wildest dreams, I could not imagine a worse company or crappier customer service.
Don't waste your time or Money. I could go on and on. Just STAY AWAY.

Tonight was my first time using Grubhub and I regret it. I placed my order at 948pm tonight. The eta was around 1010-1020, initially. Then, it got pushed back to 1110-1130. An hour and a half for my food? Seriously? I called the restaurant, they said my food has been ready for 20 minutes. The employee also stated that another order was placed after mine and a Grubhub driver picked up that order. I know why no one picked up my order - I didn't leave a tip on my order - however, I've been a server for 10+ years and I was going to give the driver cash and not get taxed on my credit card tip. I called Grubhub customer support and they were only going to give me a 10% discount on my next order. MY NEXT ORDER? They wouldn't even refund me my money that I just spent on a meal that would be cold and old, until I asked for a manager. The manager cancelled my order, refunded my money (which takes 5-10 business days), and gave me a $10 coupon towards my next order. Let's just say, I won't be ordering from them again. If you are that obsessed with credit card tips, you don't need to be a food deliverer. My total was $18 and I was going to tip $6 cash. So, I'll take my business elsewhere.

I'm boycotting this business because their CEO is has asked Trump supporters to resign and I never liked there service very much anyway. Plenty of non political food delivery businesses in my area.

Don't use Grubhub. Just call the restaurant directly to place your order. I placed an order with GrubHub 2.5 hours ago for delivery. I searched specifically for delivery and found this restaurant. Estimated wait time was 1 hour. At the 1.5 hour mark, a message was sent to my phone stating that the driver was on his way with the food. At the 2 hour mark the food still hadn't arrived. At that time we called the restaurant who told us that they don't deliver, and that Grubhub was supposed to arrange for the delivery but that the driver never came. The food had just been sitting there for 2 hours. It was at that time that I also received an email from Grubhub telling me that my order had been cancelled. They cancelled my order 2 after 2 hours of waiting. We online chatted Grubhub to get an explanation, and they provided no explanation, only repeated over and over again, "Unfortunately at this point the driver was not able to pick up the order and the order was canceled." I called Grubhub and they confirmed that they were supposed to arrange for the delivery but again they were unable to explain why the delivery never happened. This is also the second time this has happened to us. Now I have a gift of $15 Grubhub dollars to use for my next order which will never happen because I would never order from a place that can't actually deliver food.

Ordered on a very snowy night and wanted food from the usal restaurants that deliver and not Chinese food. ORdered from RUB. It was delicious and the service was good and very nice.

Food delivery is soooo slow and the options are below par, very disappointed the food delivery is always late and the food is disappointing!
Wish there was something else to choose from

I was waiting for my order for 2 hours for my delivery and I finally called, they informed me that the restaurant was closed and they canceled my order. I will never use this service again.

They got my order wrong was ice cold when it got to me I would never use this app again and for the money I spent I should be able to enjoy my food but nothing good about this food app...

GrubHub apps do not give dependable Restaurant information- grubHub keeps saying that particular restaurants are closed when in fact they are not- I guess the drivers just don't wanna go there.