Grubhub

My food is always late when I order from here

The customer service reps always say they will do something that they never do.

I've had to pay for food that a driver sat in the car in a random parking lot for 20 minutes after he picked it up and they treated me like it wasnt a valid reason for a refund.

The reps have no customer service skills what's so ever.

Everytime I call, the reps ask me completely different verification questions.

FOOD IS ALMOST ALWAYS LATE STALE AND A WASTE.

So I decided to apply to be a driver, because I felt it was needed. I have great customer service, I used to drive for Postmates and used to make hundreds in tips a night. And they immediately said they weren't looking for drivers at the time due to the low volume of users. When simultaneously, I was waiting on food that should of arrived almost an hour ago.

Spoke to the restaurant and they said my food has been prepared. Another $50 of food that will arrive stale and go into the trash, that they will not refund me.

These delivery services are beyond terrible.

Got the 1st order, the last 3 never made it to my doorstep. Their response? Your banned, because we think you are a thief. I have proof Doordash, Slice, and Uber eats struggle to get to my house even though they always make it to tell me in person. My location isnt difficult, secluded, or require instructions for entry, all the houses just look the same which was enough to fool Grubhub somehow with only 1 of those drivers taking a picture for verification. No one can tell whose porch its on without it or the house number in the picture. Even my neighbor on a completely different street is aware because he got all my food. I had COVID and in an attempt to be responsible and not leave the house, I starved half a day waiting for food that never arrived. I Call customer service for them to tell me they will fix it and they didnt. Called again to find out my ban is unappealable. $#*! Grubhub. They probably dont know I'm black, but the assumption with no proof that I'm stealing from them infuriates me. I saved the pictures drivers took so I can find which porch they been leavin my food by comparing background items in these pictures. (The first picture is the very first order that made it, the text afterwards is the second order that didnt make it with no picture either.

Used GrubHub for the first time today ordered my food at 8:15pm from Five Guys and got a call from the restaurant to tell me the food has been done and is waiting for a driver to pick it up around 9:10pm, I call GrubHub for them to tell me there was no driver available the dude on the phone found a driver at 9:30pm and I didn't get my food until almost 10pm. WORST EXPERIENCE EVER!

This company will go down in flames for catering to $#*! snowflake Liberals and alienating 60 million Americans. If you own stock and do not require a safe-space, SELL NOW.

Without a doubt Grubhub is the most convenient thing of it's kind. But on more than one occasion, I've paid a pretty penny for an order was late, and something was missing or incorrect. Not sure if Grubhub is to blame, or the restaurant. But everytime I've used door dash, it seemed to be cheaper, with unbeatable timing and the food was always on point. This most recent experience with Grubhub, the food never arrived at all. I was at work and had an order sent to the address where my fiancée was working. The order was running late, which I wasn't surprised. My fiancée was working outside the entire time, but never saw a driver pull up. They left me a missed call and email, which I noticed about 20 minutes later since I was working. From there I called customer service, and they mostly tried to put fault on me for "not answering my phone". For one, the driver never showed up. And even if he did, why would he peel off without ever coming to the door? The woman I spoke with kept assuming I had the driver waiting, and he couldn't get a hold of me. I couldn't get it to sink in that nobody showed up, period. On the upside, she was quick to refund my order with equivalent Grubhub credit, so I can't complain on that.

I ordered from Hoboken Pie. Hoboken makes a great slice! I tried to order before and the order was cancelled on us after more than an hour waiting for our pizza to be delivered. You know why? SXSW... well hello! A delivery site should know if a world renowned festival is going to affect their delivery capabilities or not right? After all that is their only function. OK so after having to find another dinner for my family at 9pm they gave me a whole $7 promo code for a future purchase... because that makes it better right? No. So I try again. The track my order function on their site is useless, not in real time at all. After half an hour of "my order is in the works" I start a chat with grubhub that tells me the order has reached the restaurant and should be here by the estimated delivery time. So i finally get my order about an hour after the initial order. Not bad for a delivery service, except the awesomeness that is Hoboken pizza is a complete disgrace. It's cold and soggy... ie TERRIBLE! GRUB HUB FAIL! Never Again..

To begin, I ordered a $2.49 2 Liter of Dr. Pepper, a create your own pizza which was supposed to have just one topping of bacon on it, large fries and Tiramisu. Now I realize that GrubHub does not make the food, however, i'm paying them to make sure that what I ordered is what's delivered. After receiving a call from the driver because he wasn't certain of my location, I watched him drive in circles for 20 minutes before reaching out to me again. By then even though I told him multiple times turn now, he still was so focused on a landmark that he couldn't actually hear me say, "Turn Now". When he arrived he handed me a bag of food and proceeded to get in his vehicle. I then asked if I was going to receive my drink that I ordered. He surprisingly said yes and proceeded to hand me a bag of 4 can's of Dr. Pepper. 4 x 12 = 48. However, a 2 Liter holds 68 ounces. So I paid for 20 ounces more than what I received. And of coarse my Tiramisu was instead cheesecake. The worst part was my pizza was cold and did not have a single piece of bacon on it. I paid for a lot of things I didn't get and I waited for almost 2 hours to get it. That was officially my first and absolutely my last time ever using GrubHub. I will not recommend to anyone. Unreal, but I guess it's cheap for a reason and even so it's still too expensive.

Waited over an hour for food. Finally shows up and was completely cold. They say they don't refund for that. Absolute joke of a company. Never again.

Last night I ordered pizza from Boss Pizza and I'm watching the map for the GH driver cause I have gates I need to open. 2 minutes before the driver gets to my house I open the gates and wait outside for them. All of a sudden the app said food delivered! No car around! I call GH and all they say is will cancel your order and refund your money! I said NO WHERE IS MY FOOD? They called the driver NO answer. GH you are awful and so are your people. THANK YOU BOSS PIZZA FOR REMAKING MY FOOD and only charging me for one pizza. So nice and ill be picking up my own food from now on. F U GH

KRISTIE CADY

This company sucks! They charge a bunch of money for consistently late deliveries by over 2 hours. DO NOT USE GRUBHUB EVER! I hope this company and its investors crash and burn sooner than later!

Ordered the food through grubgub from Applebee's. 2 samplers. Both came without the spinach dip. Called grubhub and they contacted Applebee's. Applebees confirmed the price of their spinach dip. I get a refund of $0.89 for each. WOW! THE ORDER FOR TWO SAMPLERS WAS $50. I'M LESS ONE ITEM OUT OF 4 X'S TWO SAMPLERS AND GET LESS THAN A $2 REFUND. JUST WOW.

That is all you offer for terrible food wowwww

Such bad service on your behalf also.
Here eat terrible foodsorry they are having a bad day
Here you paid 21 dollars here take 5 to try another terrible restaurant.

Wow thats the grubhub way

I work customer service also and I donot think that wayYES we all have bad days but, we CANNOT allow it to reflect in OUR service.

Very pissed off customer for this restaurant and GRUB HUB
I will blast you all over the internet to never EVER use your service.

Just an excerpt of how I felt when i complained about a restaurant i ordered from
I know grub hub has no control over the restaurants performance but, by gosh a $5 gift card to take a chance and try another terrible jobs.

I HaveTried Them Twice
I HaveTried Them Twice. The first time the app changed the address and zip code automatically and they never apologized and I got my food extremely late and stone cold. The Service Sucked. I finally tried them again about 2 years later. I changed and put in the correct address again. I watched the app car tracker & after it said it was on it's way, the car never moved for 17 minutes. The it went the wrong way. The driver called me finally from a number that identified from clear across the country. I thought it was one of those Robot Calls. Finally after a very very long time I called the driver from the app, because I checked and the address switched again completely. I told the driver and waited. An an hour & 15 minutes have gone by now. Finally I get a call from his boss. Now I speak 2 languages and I am very used to dealing with people how are speaking with a heavy accent. No worries I'm patient. Well the boss was extremely hard to understand. He also called from a number from clear across the country but this time I answered because of before. He informed me that they would not be bringing me our dinner at Call. It now had been an hour and 40 minutes. But I could start the process all over again. He was very rude and I wouldn't get my money back for 5 business days. This was a Special occasion on a Friday Evening. Now We didn't have enough money in our account to have dinner. Other Times We've used DoorDash and They are Fast, Kind & The Food arrives Piping Hot & Fresh. I deleted The GrubHub App!

I placed an order with GrubHub which I immediately canceled due to the wrong card being used. I then reordered using the correct card. Needless to say I've received two duplicate orders one of which I sent back to the store. There is no customer service number on the app. All I could do was "CHAT" WITH GOD KNOWS WHO MACHINE OR WHAT! I only discovered a number to call when I got a text asking how my delivery was. Needless to say after talking with the customer service agent and a supervisor I could not get my money refunded to the one card. I only kept one meal I should have only been charged for one meal. I got the same generic answer from chat, customer service agent, and supervisor verbatim! We are sorry but it shows that both orders have been fulfilled so we cannot credit the one card back! Food was terrible service was terrible overall this is the worst food delivery app I have ever encountered. Every time I have ordered there's been a problem needless to say I have deleted the app! And I'm going to dispute the charge with my bank! Buyer beware!

I've been using Grubhub for several years, and have generally had quite positive experiences, but their friend referral program sucks. The program is described like this: refer a friend; friend has to make an order of over $15 before tax, delivery fee, tip, etc.; friend gets to apply a $12 promo code on that first order; then "up to four days later" you receive a code via email for your own $12 discount.

Almost two weeks went by after my friend made a first order and was able to apply the $12 discount to it, and I never got my code. I contacted Grubhub and they told me that they can't give me a code, because they need to verify my and my friend's email addresses (what?) and then I can place a full-price order, for which they'll then *refund* $12 to my account. I kept saying, "Those were not the terms of the program in any way, and I don't want to make an order with just a promise of a refund that might never be made." Besides, that means I'm making *two* orders to get this stupid $12 discount. Not. The. Terms.

If you dig for the *full* referral program terms online, you'll find a paragraph that says they basically don't have to honor the terms of the discount for any reason whatsoever. Since I am absolutely fed up with businesses shrugging and acting like they're above any accountability, I tried to delete my Grubhub account. Well, good luck with that! You have to dig around online yet again to find a secret email address to which you can send a cancellation request -- Please, sirs, may I close my own account?-- but they might not even respond or do anything to help you close your account.

I am done with Grubhub.

Don't use GrubHub.

I ordered food after being in a rather severe car accident that left me injured and unable to cook for myself. I received the following:

9:07 PM
Your Order Has Been Canceled
We'll refund your order in full. Stay tuned.
9:03 PM
Oh, Hey. You Called?
Looks like you dialed up our Customer Service at 9:03 PM.
8:00 PM
Your Meal Is in the Works.
It should be delivered between 8:45 PM and 8:55 PM.
7:59 PM
It's All Comin' Together.
The restaurant has your order and is ready to get cookin'.

When the food never showed up, they informed me that, oops, the restaurant cancelled the order. But they never informed me of the same during hours when I could still get food. And then, get this, the woman on the phone told me that I should write a bad review of the restaurant. Rule number one in customer service - when you make an egregious mistake and provide horrible service, do not call up the customer and tell them you did nothing wrong. Also, do not confirm an order that has been cancelled. Unbelievable.

I ordered my food at 1:14PM. They said it would arrive between 2:15 and 2:25PM. At 3:04 when the order finally arrived I was missing half of the order, the food I received was soggy and the other 1/4 of the order was the wrong item. After I told the driver I was not accepting the order his response was " I don't care, I get paid anyways". BTW I called the restaurant at 1:55,2:30, and 2:55 to get an update on the order and each time the owner said the driver was 10 mins away and "just left". When I spoke to the restaurant owner and explained that the order was wrong he stated "oh, we don't serve that here". THEN WHY IS IT ON GRUB HUBS MENU? Never again!

I had to deliver to a customer that called me two minutes before his delivery address and change it to his home address and then when I got to the customers house the application on my phone would not allow me to change it to delivered or arrived so I had to call customer care and told them the whole situation and somehow I made the customer service person so mad that they changed my delivery region from Spokane Washington to Anchorage Alaska they changed my earnings to -280 and they canceled my delivery card. I have called customer care for the last 3 days to get my region changed back from Anchorage Alaska to Spokane and I can't get anyone of any any I just cannot get any supervisor any anyone to help me this job is crazy

Driver didn't deliver - claims they left it at the mail box?
This is a negative star review, it doesn't even deserve a 1 star.
Instruction for the order was to hand deliver the food order wort $$$.00. As I was tracking the order, I finally saw that it was delivered. Then I received a text message from "Casey" identifying themselves as the delivery driver. Casey stated that the food spilled all over the seat of her/his car complaining that the company (GrubHub) doesn't care about their workers (drivers). First off, where is the food, shouldn't delivery drivers care enough to ensure food is not leaking or spilling out before bringing it to their car. If incident happened in their car, shouldn't they first ensure food is secure before starting to drive? I replied to Casey asking where the food was? And What is the solution? No response from Casey, so I could only go to GrubHub to start the process of getting the refund. A nice evening ruined due to an incompetent delivery driver. GrubHub should have gone above and beyond to reorder our food at their expense. I hope Casey does better next time he/she has another food delivery, hope no one else has to fall victim due to Casey's careless and mishandling of the food. This happened in Kaneohe/Kailua Hawaii.

DO NOT USE THIS SERVICE. Yelp and EAT24 shop their service out to a 3rd party company- in my case it was DineOnDemand. Once I placed my order at 12:40 I was given a delivery time of 2:15.3:47 rolls along and after being laughed at and talked down to on the phone with one of Yelps customer service reps my order finally arrives. I asked the driver what time he got the call for the order and he showed me on his phone that the order wasn't even called out to him until 1:30- nearly an hour after I placed my order! Unexceptable. I suggest you order directly through services like DineOnDemand instead of dealing with the hassle that EAT24 and Yelp are guaranteed to cause.

I placed an advanced order at 1pm Friday for a delivery from a high end restaurant for 7pm. At 6:20 Grubhub texted me stating something went wrong and they cancelled my order. They said they refunded my order and sent me an email with details. No details in the email. I called the restaurant and spoke to the manager to see if they knew what happened and they apologized and said they do no do take out for Grubhub or any other delivery company on the weekends because they are just too busy.

Why would Grubhub accept my order and my payment knowing this restaurant does not do take out on weekends. I called their customer service and first was told the restaurant ran out of something I ordered so they cancelled it. I told them this was not true, the restaurant had not run out of anything. I was then told that I cancelled the order, again, not true. After speaking to a supervisor, they offered to give me 2 $25 coupons for a future order and would refund my credit card. Looks like my credit card was never charged and the 2 coupons are for minimum $25 orders. So I have to spend at least $25 to use the coupon. How can I trust them after this failed delivery. This was my anniversary and they ruined it.

I HAVE NOT HAD ONE GOOD DELIVERY FROM GRUB HUB IN OVER A MONTH. SOMETHING IS ALWAYS MISSING, THE DRIVER KEEPS THE CANCRLED ORDER FOR THEMSELVES. LAST NIGHT A DRIVER TOLD ME HE HAD 4 CANCELED ORDERS IN HIS CAR, THAT IT WAS TOO MUCH FOOD FOR HIM TO KNOW WHAT TO DO WITH. SO EVEN AFTER THEY KNOW ITS CANCELED. THEY PICK IT UP AND KEEP IT. HE TRIED TO GET ME TO PAY HIM FOR FOOD THAT WAS FREE FOR HIM TO KEEP! WTF?! WITH SO MANY PEOPLE OUT OF WORK BC OF COVID19 YOU WOULD THINK THEY WOULD TRY TO BE UNDERSTANDING. NOPE. CHARGE YOU FOR THE ORDER. CANCEL THE ORDER. YOU WON'T GET YOUR REFUND FOR 5 BUSINESS DAYS. COOL IT'S SATURDAY AND YA GIRLS POOR RN. THANKS, I CAN WAIT FOR MY 50 BUCKS TO BE RETURNED THURSDAY! BC I'M MADE OF MONEY! I HATE GRUBHUB!

I got 4 text with estimated time for delivery because it kept changing. Food was cold. Other food delivery service much better and not as expensive.