Grubhub

Wanting to do something nice for our large family of 9 we ordered dinner on Grub Hub for the first time. Due to some kind of malfunction in the App the address changed after I completed the order and our expensive order ($$$) was heading to the wrong address. The contact information for the driver was wrong and I was unable to reach her. I contacted GrubHub. This was all done immediately after our order was placed. The first Customer Service Rep told me he couldn't reach the driver either but assured me that the order would be redirected to our home. Immediately after that conversation the driver marked our order as delivered. To the incorrect address which was a closed business. I called GrubHub back and the new Customer Service Rep told me that they would refund my money but lectured me about not verifying the address (I did) and told me to be thankful for their courtesy. They expect me to be grateful that their app produced an incorrect address that was not in my account and grateful they refunded my money for food and service we did not recieve?! I am absolutely not grateful and will not use this service again.

Terrible business model. Mess up an order, they blame the restaurant. Will only offer a partial refund only after arguing with them for half an hour.

Unless you are in a wheelchair, do not use this service. I ordered for a dinner party. The order was made around 5pm. We didn't get the food until approximately 8pm. After the delivery guy left, we discovered that the order was incomplete. I called immediately and was told that delivery was closed and they could not do anything about it. (At this point, it was only 8:15 on a Saturday.) They were willing to refund the cost of the item they did not deliver and credited us for $6 for delivery. The thing is that WE PAID ALMOST $35 FOR DELIVERY. THE ONLY SERVICE THIS COMPANY PROVIDES IS DELIVERY. The attitude of the customer service person (Leola out of Sacramento) was appalling. Essentially, she said "tough luck". The worst!

I give explicit detailed instructions on how to find my townhome, because the GPS isn't always correct. I give landmarks, I repeat my address and unit number, and I give distinguishing details about my townhome because it has something that no other unit on my street has. I even tell the drivers do not leave until you verify that you have the right address, IE, ring the dang doorbell or knock on the door, and wait until someone opens it before you leave. I have all these detailed instructions, and yet the drivers continually leave my food at the wrong house. The only time I ever get a text from the driver telling me my food has been delivered, is when they deliver it to the RIGHT address, when they deliver it to someone else, I NEVER get a delivery text. I have to find out someone else got my food, via the GrubHub food tracker. It's extremely frustrating because I am disabled and cannot drive to go pick up food, so when my husband is not here I depend a lot on delivery. I tip very well, and I always tip at check out, so the drivers already know they're getting a good tip for me, you would think that that would be some incentive for them to follow instructions. GrubHub either your drivers cannot read, or they deliberately choose not to follow instructions, either way GrubHub, it reflects very poorly on you. I've been a loyal customer for over a year, and am a GrubHub+ member but tonight was the final straw, I will take my business elsewhere. I live in an area where there are multiple food delivery optionsat

Gruhub dies not xate fir their customers. On Sunday May 17th I ordered a meal from one of my favorite restaurants 10 minutes later I get a notification skating the order was canceled because they didn't have the items on their menu that explain to me that they took the items off however GrubHub did my meal was $30 I called GrubHub customer service and the only thing they can tell me why I will get my refund back on my bank account Card 3 to 5 business days in the meantime I'm out of my money and no food and they offered no options as soon as I get my refund I'm deleting my account and I'm through with GrubHub

I would like to say that the customerservice representative Sowmya P was very courteous, and efficient in solving my issues. However, the Restruant refused to give me a refund because the egg fried rice was free because of lunch time menu. However, the egg fried rice was not spicy as I requested had no onions in it and they didnt tell me that I couldnt get onions or that they dont come with onions. My egg fried rice was caked which means stuck together which usually means old rice. I dont care if the items which comes with the lunch special is free it should still taste good and be fresh. If not dont offer it. Im very disappointed in Mr. Chen Authentic Restaurant here in Homewood. Alabama. I give them a -0 for Customerservice and for there food a - 2. Dont order from them because you will not be happy. Im very happy with the results from EAT 24. Thanks Sowmya P. I appreciate you giving me a $5.00 code to use next delivery order and your sincere concern. Thanks so much and keep up the good work. God bless!

I ordered from grubhub because I haven't been able to grocery shop being a stay at home mom of 3. Babysitters are nonexistent right now for me because of COVID. So I ordered my children some Wendy's for dinner at 5:23pm. I kept getting messages from grubhub that my order was on it's way on it's way and then after 7:30pm I get a message saying we cancelled your order. WHAT AM I SUPPOSED TO FEED MY CHILDREN NOW? So I decided to try DoorDash and my order is already on the way within 20 minutes! GRUBHUB GET IT TOGETHER and your customer service reps are rude and unsentimental to your customers needs

I have waited 3 hours for ONE MILKSHAKE. I have waited 2 hours for the wrong order. I have waited 2 hours for cold food, and for food that never came. Absolutely horrendous service.

If I could give it negative stars I would. My account was hacked, and I immediately called the restaurant to let them know. They canceled the order for me, then they tried to cancel with Grubhub and could not get through. When the driver arrived, the restaurant let them know, the order was fraud and they were not going to be completing the order, the driver then tried to call Grubhub as well, and couldn't get through. I tried to call Grubhub and couldn't get through. Even though the order was never picked up and delivered, I was charged over $150. I called Grubhub the next day to get a refund. I have now been waiting over 2 weeks, you cannot talk to anyone that can help, they give you the run around. They keep saying someone will contact you in 24 hours, now it's 48 hours, no one calls. They do not want to give my money back. Door dash is much easier to work with, when canceling orders, I would not use this service. They have no customer service and outsource it to people that can't help.

I had ordered food for my son and I and they went ahead and charge my card and as the delivery driver was getting my food apparently they had a mixup so he canceled my order so I called my bank account and they told me that they indeed charged my food so as I tried to call customer service even spoke to a manager I was told that I've had to wait about five days to get my money back when it took them several seconds to charge my card without delivering food then when I asked is there something they can do they can remake my order and deliver it because that's the only money that I had for my child and I to eat they said there's nothing they can do it's very inconsiderate and horrible that was my last to feed my five-year-old and myself and they went and did that, that is not OK

Ordered soup cuz have flu. Soup bowl had a hole in bottom and soup went everywhere, in bag, on countertop.

I put in an order at Italian fiesta and the manager called me due to my notes I indicated to them " to identify which side was pork" that raised a flag for him because he thought the entire pizza was all pork and ground beef when initially on the grub hub site I indicated right side Italian sausage and left side ground beef with garlic on entire pizza. This is an error that needs to be corrected on Grubhub website in their IT department because if I hadn't put the note on there to identify the pork side then I would have had an order that couldn't have been eaten. There are people like myself who have allergies that can be life threatening so I suggest this problem is addressed immediately. This was my first time ordering with Grubhub but, I doubt if I will use their site again until they can fix the glitches on their website. The manager of the Pizzeria was very helpful but, very upset because he says this is not the first time and he was just on the phone with another customer due to the same issue with Grubhub.

TOTALLY UNRELIABLE
TOTALLY LATE
TOTALLY UNPROFESSIONAL

I place an order, paid for food, paid for delivery and tip and after being one hour late, I called grub hub and they said " Aren't you supposed to pick it up "
Why would i order thru grybhub, pay for delivery and tip and HAVE TO PICK UP MYSELF?

I ORDERED FROM 1 RESTRUANT AND GOT CANCELLED THE 2ND TIME THEY WERE CLOSE TO GETTING HERE THEN THEY CANCELLED IT I HATE IT NEVER USE THEN I CALLED GRUBHUB AND THEY LIED SAYING THERE WAS NO DRIVER WHEN THERE WAS A DRIVER SCREW THEM THEY SUCK NEVER USE THEM EVER I HOPE THEY FAIL.

Per my conversation this evening with a "manager" I am relaying in writing my great dissatisfaction with your product. I have filed a report with the better business bureau, attorney general's office, and the greater public in any way I can. It took an hour to even let me know my order was canceled. My funds are not being returned for 3-5 day which means they are not available for me to use to get the food you did not produce. As I shared with your manager, I made sure the restaurant I chose delivered to my home. Your site said it did to the end that a delivery fee was included. I DOUBLE CHECKED THIS. I placed my order and received the message that the order had been received. I received a time of delivery. An hour later, after waiting for food to arrive, I received a phone call from a very undertrained employee who made sure I knew it wasn't her fault or he problem I asked to speak to manger who blamed it on HIS customer the restaurant. I will be sharing my communications with them as well so they know how they have been represented by your product. You need to reconsider taking people's money before the product is delivered so that if there was a problem they would not be inconvenienced by not being able to use the funds they identified for their food purchase. This is a terrible practice. I was told "we are not a bank" and "the restaurant changed the delivery boundaries". Neither of those excuses got me food this evening. I will be sharing this experience far and wide and have asked for an investigation through the BBB and AG's office.

First and Last time Grub Hub Victim

They advertise to help us through COVId yet charge high fees to both customer and restaraunt. They do not help anyone but them selves and rode the nitch though this pandemic.

I bought gift card never worked never got money back. Do not order from grub hub. They need be shut down.

THIS IS THE WORST PLACE I HAVE EVER
THIS IS THE WORST PLACE I HAVE EVER ORDERED FROM! My order kept getting delayed and delayed and delayed. I called several times and got put on hold then I was told it would be to me within 10 mins. Never came so I called back, I got a lovely promo code and my food still wasnt here. THEN after 2 hours my food finally arrived, COLD, all of it was COLD and NASTY and the order was WRONG! I called back and wouldnt you know they wanted to give me a promo code and nothing more, I argued and got a whopping 10 back and a promo code. THIS PLACE IS RIDICULOUS! They arent able to get me hot food and replace my order because the website is automated. I WILL NEVER EVER ORDER FROM THIS PLACE AGAIN! THIS IS A SCAM!

Ordered food from grub hub toninght at 5:27 pm, waited and hour and a half for food then did an online chat with their customer service to say no delivery yet, I was told they called the restaurant and the food should be at my house any minute. When I asked what time the food left the restaurant, could she please verify that, she said she couldn't? Another hour and a half later (it's 8 pm now, kids usually in bed by now but haven't eaten and are atarving) and so I do an online chat again. This customer service rep again called the restaurant and was told by the restaurant that they never received the order! I am not sure how this happened when the first representative supposedly verified the order and said that it was on its way! So the aevond customer service rep says if I want my food it's another 45 minutes!
Fast forward an hour, 9 pm now and the food finally arrives. Oh but I got a discount code for the NEXT TIME I ORDER, like that will ever happen again. Completely ridiculous 3 and 1/2 hours for food, did I mention the food was cold when I got it?

For those that do not agree with GrubHub's complete disregard for dissenting opinions, a reminder that GrubHub also owns the following brands:

* Seamlessweb
* AllMenus
* MenuPages
* Restaurants on the Run
* DiningIn
* Delivered Dish
* LAbite.

This website is a complete hit and miss, There are times when hiccups do happen which is understandable but not as frequent as these guys do, Not only did I wait two hours for my food but I didn't even get an email telling me that something was wrong with my order, it wasn't until I called that they told me something was wrong (Obviously) and that the order was canceled. Great canceled, the money will be returned to me in a couple of days but now I have no food, I got another email from them saying They gave me a $5.00 credit to my next order, No credit. I got into their Livechat and the person there told me I was logged in as a guest, I logged in JUST TO MAKE SURE, Not as a guest, again no credit, It's not even about the money, It's about the responsibility you take when you TAKE orders and handle other peoples money, I'm just going to call my favorite restaurant on the phone, and I highly suggest other restaurants take this website off, Hiccups are fine, being lied to? Nope.

I accidentally put the wrong address with my order. I tried to change it I could not it was not an option on the app. I texted the driver there was no response. I called customer care and she proceeded to tell me she couldnt help me because they tried calling me. The only calls I recieved was of the same number Chicago and never left a voicemail. I live in michigan amd with all the scammer calls im not really in a position to answer an out of state phone call. I also received zero texts and zero voicemails from the company nor the driver. Because I failed to answer the call and the food had been "delivered" there was nothing that they could do. So after talking to this lady for 5 minutes she said she'd send me a promo code and I was okay with that... until I put a new order in because I was hungry and had been waiting over an hour for food thats when I realizes the promo code she gave me was $2.60! My original order was $14.00. I put in the promo code for the new order and my order was over $17.00 including the promo code. I called a Marco who was supposedly a manager. Said there is nothing he could do because I applied the promo code. I'm out 14.00 and spent over 17.00 on the next order because they couldnt refund me not replace my order after it was delivered to nobody. Grubhub took $35.00 from me for 1 plate of Bob Evans that was originally a $10.00 meal. I need my money back and they will not give it back to me.

Gh only works because people buy $#*! off of it. What makes it suck is that the lack of money you should have at the end of the day/night. The tips are never enough - you end up poor because you don't have a company car. In years past i believe grubhub paid out more. It really isn't about the pay though, they just don't give a squirt of piss about you. Just your typical corporation. And you are a typical foot soldier for some ahole corporation. Profits matter more to the corporation as a whole than for the employed. I also would like to add the lack of civil rights grubhub posses. They are your typical sellouts to big government. Imagine siding with big brother instead of siding with your workers - your typical corporation. Lack of civil rights you say? Yes, of course you want to learn specifics. This applies to every corporate communist piece of $#*! company muzzling workers. Dear CEOs - choke on CO2 while choking on millions of germs for 8 hrs a day. Civil rights will prevail commy world. Just learn the words of martin luther king. Don't do what is popular, don't do what is politic, DO WHAT IS RIGHT