Grubhub

They never have discounts other than an insulting two dollars off. Never get updates and orders take forever to arrive!

They never delivered by food... Also, I'm a diabetic, so that didn't help. Will never use this app ever again

Delivery times are completely wrong and there is no real time tracking. Order from Postmates and save yourself the headache!

Don't use this service. They're customer sets is bad and do not know what they are doing! Use uber eats

Never delivered a meal that was ordered and when I contacted customer service they were of no help other than say it was a "glitch" on their end.

Let me assist you sheep in understanding a few things.

1. Calling the restaurant if your food is late or cold or wrong and them telling you they did everything right is foolish. What did you expect them to say? Drivers don't open containers and look at your food - that would be unsanitary and uncool.

2. You live on the 4th floor but don't add an apt number, or your house is not marked well, or you know GPS often messes up your address... etc, what do you expect when stuff is late and you failed to give good directions?

3. Most important, you don't tip or tip lousy. Here is the rub people; drivers are not Grubhub "employees", they're independent contractors who make it on tips and a flat delivery rate regardless of distance or challenges. If you don't tip or the delivery total is too low (because you didn't tip or tipped just a buck or two), very few will accept the offer to deliver and you may get your food very late, or not at all.

Let me explain this to you. Driver A is sitting 5 linear miles from restaurant when offer comes in, but it's 7 traffic miles across town to drive. From the restaurant to your home it's 3 linear miles - but 5 traffic miles to drive. You tipped nothing, and Grubhub pays the driver in linear miles at avg. 25 cents per mile from restaurant only with a flat rate of $3.50. So do the math:

3.50 delivery rate. 75 mileage rate
4.25 total for 30-45 minutes time, finding parking, getting food, finding you, delivering food, driving 12 miles total.

A driver is not going to accept that offer, and why would they?

You want delivery tip 4-5 bucks minimum. If you can't afford it - don't order delivery.

This $#*! service brings us several ONE star reviews and yelp never want to stop this service even we called, emailed them numerous times! PLEASE DON'T SIGNED UP!

Food was almost 2 hours later than it told me it would be. I was offered no discount, at that point the entire meal should have been refunded!

I wish I can give this company negative stars. Ordered from Foodler last night. I recently started using this delivery service frequently in the past 2 weeks, sometimes they take a bit longer than anticipated, but at least got the job done. Yesterday evening, upon another late delivery, I realized an entree was missing and my dessert order was short. I continuously called the number listed on their page (and confirmation email) and received no response. The phone just continuously rings. I proceeded to contact the restaurant directly. They advised that the order was picked up complete and to contact foodler directly (they believed the delivery service neglected to give me an additional bag). I texted the number that indicates food is about to arrive that there were items missing from my order. I received an initial response asking what the items were and then texts completely ceased. This is a highly unprofessional company that lacks any customer service.

I'm baffled that this is how they do business. I paid $10.95 for an additional entree and $9.50 for a dessert I only received half of. After writing a comment on their "Contact Us" page, since there is obviously no other way to reach a rep from this company, I received the following response: "At Foodler.com, we take care to confirm your order immediately after you place it online. If the restaurant confirms all of the delivery details with us,
Then we send you the confirmation email. Unfortunately, the rest of the process (delivery service, quality of food, etc.) is out of our hands. Regardless, I apologize." I'm stunned that they don't even offer a reimbursement or try to resolve the order to deliver the food I ordered & paid for. Complete rip off. I've sent them yet another e-mail when they reached out to me to "please rate your order." This business is totally unreliable - they take no responsibility for the delivery process or customer service at all. I will never use Foodler again, what a joke.

This was a terrible experience. I can't give it zero stars so they get the 1 star by default. After waiting for 2 hours for a VERY expensive meal, one of the entrees was missing. That's someone's entire dinner. We were unable to get the restaurant on the phone and could only leave a message. The delivery person came back with another appetizer and still no second entrée. So 3 hours later, no dinner for someone and it's almost 930pm. The food was barely warm and the cheese sticks were hard and not even close to melted. The food is $20 per entrée. We shared the one entrée that showed up but it was a pretty small portion for the price. We ordered an appetizer and 2 desserts as well. So for close to $100 bucks we get a portion of what we ordered at room temperature (after two trips by the delivery person) and 3 hours later still a missing entrée but tons of cheese sticks. Oh, and the dipping sauce for the cheese sticks came with the second delivery attempt an hour afterwards. We also called the "manager" at GrubHub. It sounded like we woke him up! He answered by saying "hello" and for a minute we thought we dialed the wrong number. Zero help here. After this both this restaurant AND Grubhub are off our shopping list for good.

I dis like how if you stay on a busy street they don't knock on your door they just leave your food on the front where anybody can pick it up and go

This happened to us on 27th Dec 2017 in San Diego. We ordered food from restaurant Bombay exotic cuisine of India through Eat24 for 8 people (including 2kids) and it took 2 hours for a non-apologetic driver to show up and deliver cold food. His reason was, some ramps were closed so he had to find alternate route to our hotel "Homewood Hilton" which is 10 mins away from this restaurant. It was a lie since my wife and I, we drove to Whole foods in same location and back in 20 mins after we ordered food.

After an hour I called Eat24 support for an update, their rep was responsible and called the restaurant for an update. The restaurant said, food was picked up 20 mins ago by 3rd party driver that Eat24 uses for delivery. They tried to contact him and weren't able to. Support Rep suggested to wait for 15 mins more and offered us 25% discount on our check. Driver still didn't arrive in 15 mins. I called them back in 30 mins to find out what went wrong. This time it was another rep who called restaurant and found that food was picked up earlier and driver couldn't be contacted again. This time we just cancelled the order with full refund. We had 2 kids with us who had to wait for 2 hours for their dinner. So we ordered Dominoes pizza and went for a pickup. Out of no where this driver turned up with food and gave his non convincing answer for delay. Hence we have decided to not order food through Eat24 from here onwards. However, food from this restaurant was delicious so no complains on it.

Will never use again. Food took 2.5 hours, arrived 30 minutes after we cancelled the order. Grub Hub refused to give a refund. Grub Hub is dishonest!

Soooo... Today was my final straw! I get that GrubHub can't control the drivers completely... but, when the driver is over an hour late with your delivery and it spent 58 of those minutes in his car, then you know there's an issue... I "chatted" with their online customer service reps... yes PLURAL... I had 3 of them... they all made me do the run down over and over and offered me a 20% coupon or a free $10 promo code... Ummm, NO "Diego" I want a refund. I screen shot the entire process with the estimated delivery time of 12:15 - 12:25... I placed my order at 11:38pm and expected 25 min wait... but when the order got pushed to 12:40-12:50 delivery time and then 1:15-1:25 delivery... I got my fingers to the keyboard with "Customer Service"... I was apologized to, then sent a 20% coupon and then... I'll call the driver... "Oh yes, your food will arrive in 10 mins", never mind that by that time it was past my lunch time and already an hour late. No response from "Jorge" on that one... then I was "passed through" to someone named "Max" that I had to repeat the whole issue to and was given $10 promo offer... Uhhh still NO. Then I was "passed through" the final time to Diego and after 10 mins of explaining the issue again, asking for a refund and offering pictures of the cold lumpy queso I was offered another 20% coupon... I GIVE UP! I'm not ordering from them again and recommend that you don't either!

I placed my order at 11:00 and called around 12:40 because it has been over an hour and on my grubhub it stated my food will be there at 12:40 / 12:50 when i called she stated that they are waiting on the driver so i call grubhub and they said that it was nothing they could have done i either wait or canceled so i hung up and they decided to cancel my order I WILL NEVER ORDER FROM THIS PLACE EVER... THEY WOULDN'T GIVE ME THE DRIVERS NUMBER STATED THAT THE DRIVER WEREN'T ANSWERING WITH MY FOOD I NEVER RECEIVED.

Don't ever use this service as they can't seem to even get the simplest of orders right and then it takes 2 hours to get your food.

I will never use this site again. How can we tolerate this type of behavior from a CEO who condemns those who do not share his beliefs.

$174 order & they tried to charge my card $221. Website has many glitches making the customer have to login & out multiple times for each step.

They charged me a total amount of $25 for the delivery. Each dish was more expensive, plus service fee, plus tip! This is a scam. Never again!

This place Sucks! I left a million Texted messages about my gate code and everything els, was the biggest WASTE OF MY TIME 8:12 TO 10:30 and called 3 times that was BS...

The company sucks. Two times this has happened to me. You will never get your food and the customer service is awful. One star is too good.

Order was picked up one minute later marked delivered got a test sorry order is 9 minutes away never showed up drivers are scammers Grubhub allows it

Food not delivered, only 50% refund offered. Made me really angry and I recommend you not to order there