Grubhub

$#*! GrubHub they never delivered my food and the customer support $#*!ing sucks! Will never use this bull$#*! again!

You can't give zero. Everything about their slow and lousy service is bad, stay far far away from them.

I ordered my food and the person didn't pick it up until almost an hour later and she never came to my home. The time the food was supposed to arrive at my house kept getting pushed back so I tried to call the driver and she didn't pick up. Not only did she not pick up, but the voicemail read out a number that wasn't even the one that I called! So I tried to call customer service but they kept me on hold and then a computer or robot asked me how well I was assisted. I said I was never assisted and the phone hung up. We had to call customer service again and finally got a person. She wanted to give me a promo code for 10% off for a future purchase but I wanted to cancel. I was looking at where the driver was going on the map and she was just going further and further away from my house and the grub hub customer service person said that she was at another customer's house. I ended up getting a refund and the restaurant that I wanted to order from was closing in less than 10 minutes because of this debacle with grub hub. Fml. Will never order from grub hub again.

ZERO customer service. Don't waste your time. If you ever do reach someone, they don't really give a crap.

If you have a choice between starvation or calling this place trust me when I say go for starvation.

Eat24 canceled my order on February 8th and its now February 20th they never refunded my credit card. And now customer service is telling me to contact my bank, that they cant do anything else.

In my experience the time ti takes to get my food is usually not ideal. Once it finally arrives it is cold.

I have recently tried to stop using Grub Hub all together. My husband and I own a business and often don't get home from work until 10 or 11 pm. In several occassions I have gone on Grub Hub, chosen a seemingly open restaurant and placed an order then wait for the delivery. Waiting an hour to an hour and 15 minutes and still no food or contact from either Grub Hub or the driver. I finally called to find out what was going on only to be told (the first time) the restaurant was no longer delivering even though they accepted my order, (the second time) "We don't know where your food is the driver is not answering the phone," (the third time) "the driver says he is outside your house" but there was not a single car anywhere on the street I either direction and one never came, (the fourth time) the restaurant was OUT OF BUSINESS but still accepted my money. When Grub Hub used to make mistakes they would offer you credit toward a purchase in the future (which doesn't help you at 12:30 at night after you airway waited an hour for your food and now NOTHING is open so you just go hungry) to at least show they cared a little about your business but that has stopped. I have had enough of this ordering service and am just going to start picking everything up from now on.

This was my first and last time i use grub hub. It is fees after fees. Small order fee was a winner to me that was too funny.

Once your food is ordered a driver can claim the delivery. Then they are free to wheel around town making many stops prior to delivering your COLD NASTY food. WASTE OF MONEY!

DENVER, CO-- I just entered an order for $15.48 worth of food. And they CHARGED ME AN ADDITIONAL $15.48 FOR TIP. Plus $4 for delivery! Highway robbery! Will not use eat24 again. EVER.

Sorry you are offended by the Trump win. You should keep your politics out of business. Will not use you. Darn does that help stock prices?

I was charged for someone's order and grubhub is refusing to refund my money. Do not use their service. If you do use at own risk.

This is my last time using Grub hub. Driver didn't leave thier home yet when it should have been here. I ended up picking it up.

3 out of 3 orders I have been involved with were screwed up... and just try and call the customer service, that's an adventure in stupidity

Bad customer service. Does not resolve any problems. Ask to speak to a manager on duty they say on vacation. Good luck if you use foodler.

35.00 for Bacon, Egg and Cheese Biscuit! Will never use this app again! They need to be shut down for taking advantage of people like this!

I cant believe these guys are still in business. In the past 17 days I've ordered through them three times. They have only delivered once! The first time they didnt I let it slide I told my self everyone has off days. So I picked that food up myself and they refunded me the delivery fee. Tonight though I've had it! I ordered through them they said delivery between 7:45-8:10 I always wait till the last time to give them the chance. So 8:30 rolls around I'm sitting here crunching my stomach cause I'm so hungry my 7 year old is on repeat telling me hes so hungry and my husband is breathing over my neck asking when the food will be here (you get my drift we were hungry and tired from working all day) I give the restaurant a call and they tell me GrubHub picked the order up at 7:50. So naturally I call GrubHub and they said we picked it up at 8:24 ok so they should be here right?! WRONG! I call GrubHub back up at 9 and they said sorry we will refund you. REFUND ME! Wheres my fricken food! He tells us to order again. So here I am drinking a beer waiting for my second order but this time my husband is picking it up cause apparently GrubHub isnt capable of doing their job. So Thanks AGAIN! Grubhub for ruining a night of relaxation for my family and I. I will NEVER order from you again a**h****!

You ppl stole my money never will order from you again. Roland the driver should be fired.5 to7 days has past thanks alot

We don't use GrubHub but we ordered delivery from subway who does use GrubHub and every time we do there is an issue with their driver they never show up to our address and the last time we ordered from them they never delivered our food but said they did… We were told they were going to issue us a refund and it takes 3 to 5 business days to get our money back we waited a week and called to find out where our refund was because we never received it. Magically they could not find our account via phone number or email or name and was requesting an order number when I went to retrieve the order number from my email all of my emails from subway were magically missing out of my phone to suspect as hell and they were absolutely zero help so now we were out 37 dollars and never even got to eat… We will never use GrubHub and we will never order from anyone who does to deliver and I suggest you do the same they are the worst company ever and the worst customer service ever! I'll give them negative stars if I could…

We are reporting it fraud…

I've had many run-in's with this company and would not recommend ordering from them, ever. So, why keep ordering from them, you ask? Well, because I'm a busy woman... and I keep hoping they'll fix the issues like they assure me they will. It has been my experience, in the past, that their site sucks, big time. There's a place to put special requests like "dressing on the side" or "please substitute blueberry pancakes for regular pancakes" or even, "please send enough syrup for everybody's meals!" Yes, I got one small container of syrup to split between two breakfast meals containing 5 pancakes, and a waffle. Not good. I'm not sure why they even have the spots to request stuff like that, when nobody ever reads it and so, they never fulfill those requests on your order. Today, I ordered from a sort of fast-food Mexican restaurant. I ordered a burrito and a fish taco. I was hoping to get my taco eaten before I have to leave for work, and to take the burrito to work with me tonight because the cafeteria at work isn't open at night. When I placed the order, the delivery time was about an hour wait which was fine. That seems to be the norm on this site. An hour later, I went to see where my food was via the "track your order" part of the site, only to find that the food will not be delivered for almost another hour.

Update... just got the food... only about 20 minutes late, but it's all soggy and cold. Seriously. Cold to the touch. What they need to do, is have a better set-up with the restaurant so the food doesn't sit for an hour. This food was prepared at 4:15. And delivered at 5:20. Unacceptable... Ever eat a cold fish taco? Yeah...

I placed a order for $25 witch got cancelled
Replaced order after waiting 2hrs and here I am still waiting for the second order witch in 2 hrs still hasn't got here so that's 4 hrs wating for a taco Bell that's 15 min away from my house I will never use this app again Uber eats is the way to go oh and I would have drove but my car is sitting on the side of the road with a flat lol smfh bad luck or bad app hard to say but I have never had this problem with Uber eats

I have used them a handful of times and I can only give a strong Don't Bother - you are much better off calling the restaurant directly.

I keep wanting Grubhub to work, but I find the same problems others do:
Wait times are ridiculous. Restaurant is less than 10 minutes away, if I am there at the restaurant (order at counter and wait for food type places), even if it is crazy busy it takes no more than 15 minute to get food and typically much quicker. Yet, the deliver time is 1-2 hours, yup 2 hours. Worse, you place the order and Grub Hub tells you on the receipt 45-60 minutes, and it is not until you get an email confirmation that it tells you it is much longer. Also, items often missing or wrong.

So, for Grub Hub to have value (versus you just calling the restaurant directly), they should be fixing the problems? Right? They have more clout as they are "bringing a chunk of business to the restaurant, not just one person).
Nope, they reply with things like well typically restaurants that deliver do so in 60 minutes (with nothing said why this one says it will be 90-120 minutes or any actions taken).
Or when something is missing they say - you should tell us this right when you get the food as the restaurant is closed now. Well I DID tell you right when I got the food, but they took so long to deliver it that they had closed by then.
Or they say well the restaurant said they are not refunding any money (on the messed up order).

So what is Grub Hub doing for you?
Providing another place for people to hack your information (they store all their information online and it "can't" be taken out as it is on all the receipts stored online and despite them saying clear your information you can't clear receipts)
Being a middle man so communication is poor - if you were talking directly to he restaurant on the phone, they would tell you deliver time right then and you could say never mind and choose a different place.
Giving out the wrong address so the delivery person is running all over trying to find you.
Not things I want someone doing for me.