- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Grubhub has a rating of 1.1 stars from 4,540 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grubhub most frequently mention customer service, delivery time, and next order problems. Grubhub ranks 211th among Food Delivery sites.
Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle
Check your receipts. Past month Grubhub has been increasing service fee after order delivered when charge posts to account. Food price, tax and tip stay same, but their service fee increases. For example when orders placed fee $4. Final charge then $4.80. How is this not illegal? Beware!
Use another delivery service. It's terrible ever time. Food never shows up. I've ordered several different occasions and food never shows up.
I love the restaurant that I had ordered food from and my husband and I had been looking forward to our order. So much so that we waited more than an hour to then be told that our order had never been picked up. Mind you I had called twice before to just ask what the status was since there was no update on my screen. The first time I waited until the later delivery time which was 10:09pm. I called and was told the new delivery time would be by 10:30pm. I waited until then and gave another 10 minutes until calling a second time to check on an update. They then said that the driver was 10 minutes away from my house. The third time I called after 12 minutes and was told that on their screen the driver was 7 minutes away so I asked them to call to verify a live time. I was then finally told that the driver said the restaurant was closed. What? Of course it's already closed by this time. MEANING THEY DIDN'T EVEN HAVE OUR FOOD AND THE PAST CALLS I HAD MADE I WAS LIED TO. Horrible experience, waste of freaking time. I had placed my order at 8:30pm, more than an hour before the restaurant closed. I wish I had called the actual restaurant instead of trusting GrubHub. The first person and last person who helped me were nice, but the second person helping me was totally rude. Sorely disappointed.
$35 pizza arrived 1/2 hr. Late and cold. This is my first and last order from Grub Hub. My $35 pizza arrived 1/2 hr. Late and cold!
Go $#*! yourself GrubHub and I'll be activiely campaigning to see a $#*! like you broke and behind bars.
I've repeatedly try to link my Amazon Prime and Grubhub, but to no avail!
I've removed my Grubhub account!
$#*! GrubHub - their fees! GrubHub is a rapist company! GrubHub can go stick a $#*!ing $#*! up their asses!
The driver refused to deliver food to me. She called me and demanded I come to her to collect my food.
Take a calculated business risk and live with the results. Was a regular customer, and now a never customer...
Order, they confirm. Then cancel, then don't bother. Then do t apologize, then don't care. Weird company. Just don't give a darn
Glad I skipped the reviews. Perfect service. Perhaps the restaurants deserve much of the blame in the reviews, not the facilitator.
Never use this site! The order was never sent to the restaurant. The customer service is on another planet! NEVER ever use this site!
Wow where do i start how do i give you no stars? Poor poor poor poor is this a hundred characters yet wow how about this POOR-!
NO any order from Grubhub any more, online order, no email me receipt, over charge one more order, no response, NO ONE PICK UP customer service phone, no email response
Really bad experience
Used to order from them all the time. Will not order from them anymore. Used to order from them all the time. Will not order from them anymore.
I'm out of words. They suck. Find another way. Terrible Terrible Terrible Terrible Terrible Terrible
Food never came and customer service was slow to respond. Even after being around for so long they still don't have their stuff together.
Stole my food never again just lost $76.00 dollars they want you to write a book about what happen it's so sad people are truly like this
Literally the worst delivery service. I will NEVER order from Grubhub again. It should not take over an hour to deliver food.
Not sure if s/he can read and follow driving directions written in English. Create test or something.
I've ordered via grub hub 2 times now and i still have not received any of my orders. Very unreliable
Never ordering from Grubby Hubby again. Horrible experience on a celebration weekend. Left us hanging. $5 credit offered. Puke!
My political views are none of their business! I'm never ever using them!
This is America! We respect other people here! Don't like it? GET OUT
I will never deal with these people again shameful business practices grub hub and there shady delivery drivers take what they want
Delivery person was mad because they had to get out of their car. Not the first time its happened. Who hires these idiots?
My family's order wad cancelled after waiting over 1 hour without an explanation. Avoid at all cost!
Gain trust and grow your business with customer reviews.
GubHub offers food delivery from local restaurants.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
