• Grubhub

Grubhub

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Overview

Grubhub has a rating of 1.1 stars from 4,539 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grubhub most frequently mention customer service, delivery time, and next order problems. Grubhub ranks 211th among Food Delivery sites.

  • Service
    796
  • Value
    743
  • Shipping
    505
  • Returns
    512
  • Quality
    640
Positive reviews (last 12 months): 2.9%
Positive
4
Neutral
1
Negative
134
489
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How would you rate Grubhub?
Top Positive Review

“Your Go-To Food Delivery Service”

Rekhmir S.
4/2/24

Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle

Top Critical Review

“Fees increase after delivery”

Cay C.
9/28/24

Check your receipts. Past month Grubhub has been increasing service fee after order delivered when charge posts to account. Food price, tax and tip stay same, but their service fee increases. For example when orders placed fee $4. Final charge then $4.80. How is this not illegal? Beware!

Reviews (4,539)

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Reviews that mention popular keywords

delivery time (238) delivery service (299) credit card (171) delivery fee (154) delivery driver (150) grub hub (667) customer service (1139)
Thumbnail of user db141
1 review
21 helpful votes
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November 11th, 2016

I will use Eat 24 instead as they do not alienate half the country.

Thumbnail of user cherylm107
1 review
23 helpful votes
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November 11th, 2016

Unreal this stupid twit thinks he can tell employees how to vote
Boycott

Thumbnail of user mattm121
1 review
26 helpful votes
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November 11th, 2016

Diverse and tolerant only apply to those who agree with me.-Matt Maloney

Thumbnail of user sarahg64
1 review
1 helpful vote
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April 9th, 2015

You guys won't let me change my address so I'm never using this website again it always is a hassle

Thumbnail of user michaelf88
1 review
0 helpful votes
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August 1st, 2014

2 for 10 on meeting delivery, will never use or recommend ever again

Thumbnail of user karenc175
2 reviews
29 helpful votes
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November 11th, 2016

Keep politics out of your stupid business. How dare you discriminate

Thumbnail of user xefinl
1 review
27 helpful votes
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November 10th, 2016

Will make sure that my family members don't use their service

Thumbnail of user peterh157
1 review
24 helpful votes
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November 10th, 2016

CEO displays hateful attitudes towards employees with different beliefs.

Thumbnail of user jesusp27
1 review
23 helpful votes
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November 10th, 2016

Absolutely terrible service, worse I've ever had to deal with!

Thumbnail of user stephenies1
1 review
1 helpful vote
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November 9th, 2015

For 11.99 I got three small dry "steak tips" over an excessive amount of rice.

Thumbnail of user bobb1095
1 review
30 helpful votes
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November 10th, 2016

Very poor reviews by employees on indeed, low pay. Discriminatory company. Hateful CEO.

Thumbnail of user robertw296
1 review
36 helpful votes
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November 10th, 2016

http://www.foxnews.com/us/2016/11/10/boss-tells-pro-trump-employees-to-resign.html

Thumbnail of user allyb7
1 review
2 helpful votes
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November 3rd, 2015

Order took 2 hours. It's not that hard. Seriously.

Thumbnail of user paigem91
1 review
0 helpful votes
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May 8th, 2020

I waited 3 hours to have my order cancelled NEVER USING GRUBHUB AGAIN! Door dash delivery it in 30 minutes. So pissed!

Thumbnail of user marnep
1 review
2 helpful votes
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August 31st, 2015

My food never arrived! Now it's late and everything is closed. What a huge mistake!

Thumbnail of user sp1127
1 review
0 helpful votes
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August 7th, 2017

I have been a member since 2013.
It seems that there is zero to no appreciation of loyal customers.

Thumbnail of user allisonk31
1 review
7 helpful votes
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September 5th, 2016

Have had orders show up hours late or not at all on multiple occasions.

Thumbnail of user iani8
6 reviews
3 helpful votes
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May 11th, 2016

All my food last 2 weeks is from grubhub... how sad))

Thumbnail of user javierm24
1 review
3 helpful votes
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April 29th, 2016

This company can't even get their website to charge properly. The customer service forget about it. STAY AWAY FROM GRUBHUB

Thumbnail of user lysah
1 review
1 helpful vote
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April 24th, 2016

I've ordered through here and the food hasn't showed up! Ridiculous you even try to run a business!

Thumbnail of user karenm457
2 reviews
2 helpful votes
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April 11th, 2018

El servicio es muy buen pero coo dueña de restaurante usualmente recibo deliverys fuera de rango o con el fee errado

Thumbnail of user donnab147
3 reviews
24 helpful votes
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November 11th, 2016

Grubhubs CEO is a racist, sexist, misogynistic, islamophobic, facist dictator.

Thumbnail of user epicg5
1 review
0 helpful votes
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January 27th, 2021

C R I N G C O M M E R C I A L SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

Tip for consumers:
werwerwerew

Products used:
werwerwrwer

Service
Value
Shipping
Returns
Quality

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GubHub offers food delivery from local restaurants.

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