Grubhub

I can see I'm not alone. Grubhub is a disaster. They took my order and send confirmation. After 90 mins I call customer service and they tell me my order was cancelled but they can't tell me why! To make it better, the girl Tiffany L in customer service tells me they are protecting my privacy by not telling me why they cancelled my order! Then I ask for a manager and she says there is no manager. I ask for her full name and she says she won't give it because she is protecting her own privacy! Then I tell her I will write a bad review on yelp and she says "hold on while I get a manager"! Needless to say, after a couple of minutes in hold, I hung up. These folks are scam artists. Grubhub needs to be shut down.

This is my very first time ordering from grubhub, after I looked at the no minimum, I thought I was getting a good deal. After I saw after placing my order, they charged me all these fees? Small order fee, service fee? Should 1 fee be enough? This is robbery! This is my first & last time ordering from this company.

I order food online in Miami with grub hub. We waited 2 hours. Food never came. We called the grub hub services. They indicated that they "abandoned" our order because of a technical issue. They restaurant not us received notice of an issue. They are "looking" into giving us a refund

I just got off the phone with her another snotty, sarcastic rep who repeatedly asked me, "And why is that?! And why is that?!" In a sneering, sarcastic tone. Our little ice cream shop does a LOT of business for them yet each time they call this is the attitude I get. We could be using any number of other delivery services. We don't need them. They need us. At the end of the call she asked for my name! Haha. It's my shop and she wanted to know WHY this and WHY that-- grilling me about the internal workings here, as if it were any of her business! I said " Becauae that's what it is and don't get rude with me". After that she was over- the - top rude. I think, after my experiences and the comments from otter reviews, that this company is being run by immature high school students. My 14 year old has more class.

I order food at 10:45 i get a call the driver is on his way and here it is 12:30 and no driver yet. Now i understand that everything is slow pace now but let customer know so they can expect that. I was hunger and mad at the same time.

I have no issues with service in general. Or should say when I do have those type of issues I don't blame the company as a whole. Little things are bound to happen. What bothers me about the company is their refund policy. If I'm spending 50 bucks on TACO BELL (a cheap fast food place that wouldn't cost me 50bucks in person) and leaving 10 to 15 dollar tips then I highly doubt anyone in that position is going to lie about a missing 2 to 5 dollar item. Then if they do issue the "refund" its in the form of credits you can only use for pickup. If I'm doing pick up why would I bother using an app thats going to charge me a bunch of fees to do the exact same thing I can do for free? Doordash has its issues... but I think some issues just come with the territory. So at least with doordash they give an actual refund or credits you will actually use when anything is missing or even if you have one of those problems that come with the territory.

My reviews about a driver that works for you. His ask wife was staying with me. He delivered to my neighbor and was going on and on about me and his ex-wife saying that she stole his car blah blah blah blah that's not the point. His job is to deliver the food not to talk bad about other people in the neighborhood. So I do not want him delivering food in my neighborhood ever again. I live on Keller Street in Eugene Oregon. Please fix this problem thank you

Absolute worst customer service. I placed an order trying to use a GH gift card, and instead they charged my credit card (which they insisted I put in my profile - even though I had a $100.00 gift card). Then when i contacted customer service, they claim there is no way they can credit my cc and take it off my gift card. What kind of company refuses to let you use a gift card unless you give them your cc information? Oh, I know, a company that will charge your cc, even when you try to use a gift card. What if a person doesn't have a cc? Your gift of a gift card would be useless. I will never use Grub Hub again, and would discourage anyone from ever supporting such a shady company.

While on vacation, we attempted to order from Grubhub. We were having trouble, so we called customer service. After following their instructions, we were locked out of our account. After about 30 minutes on the phone, there was no help or resolve. We were just out of luck and locked out.

On a repeated basis, I would order something from Grubhub to be delivered, pay for it, then receive an email that it is being prepared... then, a few minutes later, I would get an email saying that it was cancelled! Yes, each time that it happens, I get a promo code of $5 to use for a future order. I finally called, after repeated instances of this over time to see what was going on--I found out that the reason it was cancelled was due to the fact that there is no available driver! Why not indicate on the website, after I put in my address, that no service is available?

Tried to order food. Waited 30 minutes for an update via the app or website. Entered chat and waited 20 minutes to have someone join, send a message and immediately leave the chat. Waited another 20 minutes to have the same thing happen again. Waiting on hold on the phone for 30 minutes to FINALLY be told that the order didn't go through because the restaurant was closed already. At the time I am writing this, the restaurant is open for another 20 minutes still. 3rd attempt at chat finally completed, refund was initiated (will take 5 days) and when I asked how to delete my account he left the chat. All told, waited on hold nearly 2 hours to find out there was no order, but they took my money anyway. Garbage service with customer service that is nearly as poor. Stay away, much better options to order food out there. Will not use again.

I would give the zero stars if possible. I was using a discount code for my order and contacted customer chat because the code did not deduct the promised amount. He told me to place the order and he would issue a credit for the correct amount. After I placed the order, he told me to read the fine legal print that states the maximum discount is $10.00, which he failed to mention in discussion PRIOR to my placing the order. Which I would have reduced had he given me the correct information beforehand. I will NEVER use them again.

I got two $50 gift cards from GrubHub from friends. I added the card to my GH account but there is no place to use it as payment on the order. No customer service. Tried to reset my password, never got the promised email from them. They basically stole $100 from my friends.

Every time i order food there is an issue from it not showing up and stated as delivered to even customer service, last time i ordered food i was called and told i did not live in a town i lived in and yelled at by the driver, called the helpline was hung up on by the first service provider then was told my meal would be comped and i would get a full refund food showed up 2.5 hours after ordered and cold and hard and never got a comp on a 80$ order

Grubhub is simply a bad idea I would rather call the restaurant and order my food than to go at grubhub app or website. Late delivery and unfriendly environment is what i experienced through grubhub app.

My experience with grub hub:

Overcharging me/charging me for things I never ordered or received, including ENTIRE ORDERS which never existed.

Refusing to refund me for the money they had been secretly stealing from me for months, forcing me to call my bank and dispute each and every charge.

Draws you in with "promo codes" which conveniently don't work or have expired by the time you get to check out.

Orders have been known to never arrive, or to arrive hours after placing the order. I once had an order arrive the NEXT DAY. Again, they refused to refund me and I had to call my bank.

Absolutely abysmal, terrible service. I have had to literally block them from charging my card. They are a company of criminals and scam artists with the absolute worst customer service I've ever had the displeasure of speaking to. Do yourself a favor and stay far, FAR away.

I usually use Doordarshan but for some reason whataburger was not available on there. So I used grubhub. Absolutely worst idea ever. Way more pricey it took them an hour and a half my food was cold. My drink was missing I asked for condiments had none. NEVER AGAIN

Food was half an hour late so I called the customer service number on the order conformation page. The number rang once and then just beeped. Their website is down and I called the restaurant and they said Grubhub never sent them the order. They charged my card and now I can't even talk to someone. It is almost 12 at night and now I can't order from anywhere else because it's too late. Never using Grubhub again!

Told food would arrive in 1 hour. After 90 minutes I called to see where my food was and was told it would be another 20 min. I cancelled the order and got a call from the driver 30 min later (now 80 min late!). She said she was here with my order. Too late!

OK 2nd time now in 3 months, from two different places in which I'm missing items. The restaurant says the driver took it. No one is helping me other than to credit the item- guess no dinner tonight. These guys are terrible and what's worse, is the customer service call I hung up with is terrible and they wouldn't send out another driver.

This company is terrible they take your money and dont deliver your food! They are thieves! Liars! And rude! I would not use this company even if its your last or only choice! And customer service is terri le and cant help at all!

Terrible experience with Grubhub. I have been a regular user at least once or twice a week. Not anymore! Restaurant messed up our order, the lady was very polite, offered us extra food, etc... they called back and couldnt get in touch with Grubhub. I had to call and was told that they would not go back and get the food. They would credit me the delivery. Which I already had a free delivery code. Have the restaurant credit us the food, then reorder. Called the restaurant. Nope, Grub hub credits the food. Ended up having to go pick it up :( Dinerdash or uber eats from now on!

I am a minority, a woman, and what the CEO did to his employees is wrong. I feel sorry for the employees from the upcoming closing of this company. It's not their fault. They should look into their CEO and demand a proper compensation.