GrubhubReviews 4,557

Usually order from Ubereats, wanted to order from Grubhub because it was supposedly cheaper. Ordered a simple meal from KFC asking for it to be delivered to the back door; order came thirty minutes late, was delivered to my roomates at the front door instead of to me, and came with completely wrong sauces - drive intentionally gave eight packets of honey sauce and none of the actual sauces I'd asked for. Either a massive $#*! indignant that I'd "only" given a five dollar tip on a $25 order or just a complete $#*!. Either way, will never order from Grubhub again. Horrible.

Your service sucks. Your lame web ordering is broken and your driver in Grand Rapids Michigan would have a hard time finding his head with both hands, I would not order anything from a restaurant that solely uses your terrible service. I tried to order a pizza from Roma's in Kalamazoo, Michigan and found it impossible to complete a 30.00 order.The GR order was for 50.00 to a major Hotel on Hotel Drive off of 28th street in January 2020 and after waiting 2 hours I got a text from the moron that I was stupid and was trying to mess with them because he could not find the address. It was for mexican food.

Gruhub dies not xate fir their customers. On Sunday May 17th I ordered a meal from one of my favorite restaurants 10 minutes later I get a notification skating the order was canceled because they didn't have the items on their menu that explain to me that they took the items off however GrubHub did my meal was $30 I called GrubHub customer service and the only thing they can tell me why I will get my refund back on my bank account Card 3 to 5 business days in the meantime I'm out of my money and no food and they offered no options as soon as I get my refund I'm deleting my account and I'm through with GrubHub

You would think with the amount of service fees and delivery fees they'd hire some half decent people...
Yet for some reason I still use this useless app. I ordered food the driver takes forever the. Simply just sends a txt saying they left it on the front door. I have a ring doorbell no one even step foot on my porch...
Or the other instants when this mf must of been swinging the bag around because the lid on my drink came off and wet every damn thing in the bag... hire some decent f-ing people

I ordered my food from a restaurant that is 0.7 miles from my house, I placed my order at 8pm and the order never showed. When l checked my mail it said delivered at 9:20pm but there was no food. Called the restaurant l ordered from and they said the driver picked it up. They contracted the driver and he said he was on his way despite the fact that he had marked the food delivered. Called the restaurant at 10pm and they told me they where closed and to call grub hub. When l called grub hub they gave no care in the world and the lady on the phone was curt with me on the phone. So do not order on grub hub just use uber eats, post mates, or door dash forget this unprofessional site.

Every time well I should say both times I have used this service somebody in my family goes hungry... I really thought last time it was a fluke. But once again my order was not complete. They sent a text that an item was not available. They couldn't call? By the time I called the resteraunt the order had been picked up... what is the point of an incomplete order?. My once in a blue moon treat was once again destroyed by this joke of a service lesson learned won't use them again.
Postmates uber anything but grub hub... and 3 to 5 days for monies to be refunded really?

Cancelled order 5 days to get my money back... If I could just get everyone in the USA to loan me $50 for 5 days...
The customer service rep sucked so bad basically told me to suck it up and wait for my money to be returned since the restaurant was closed when their driver got there. Not admitting any guilt there that the driver was late for the pickup just that they were closed... pppfffbt. GO ELSWHERE FOLKS!

This is the second time that Grub Hub has taken forever to deliver food. At this point, I don't think our food is ever coming. It has been over 2 hours since we ordered it, and it was supposed to arrive 45 minutes ago. That was after 2 delays. I called the restaurant, they said the food went out a long time ago. I called Grubhub, waited forever for them to pick up and then was put on hold while they looked for my driver. They never came back to the line. Use Uber Eats or a different company, not Grubhub. They are completely unreliable.

They are still advertising for a restaurant that has stopped doing business with them. I put an order in for the restaurant. Thank goodness I call them to get my extra stuff to be charged. The restaurant told me they were not working with GrubHub anymore. So could you imagine if I had just waited for the forty -five minutes before I called. It would of been a whole hour and a half maybe two before I would of spoken to anyone. So now I have to wait three to five business days before I can get my money back and nothing to eat either.

Until recently I have been an ardent fan of Grubhub, often ordering multiple times per week. But that all changed when recently I placed two orders (on separate days) and neither delivery person wore a mask. I wrote to Grubhub about this, pointing out how unsafe and irresponsible this is and received a perfunctory reply that did not in any way take this seriously. Even if there is "no contact" delivery, God forbid one were to sneeze or cough on the packages. I find this lack of professionalism not only irresponsible but also pretty damn close to unforgivable given this time of high risk pandemic. I don't think Matt Maloney's (Founder and CEO) claim about safety is anything but a lot of unhelpful, misleading nonsense. I will never use Grubhub again.

This is THE worst food delivery service I have ever experienced 95% of my orders were either wrong or missing parts of it. I deleted the app several times but always went back to give them another chance, but yesterday I just snapped. I ordered a spaghetti dinner, pint of sauce and meatballs from my favorite restaurant as I've done many times. I even left a note for the driver to double check to make sure my order was complete. Firstly, I had requested that a text be sent to me that my order had been delivered. No text. So I go to the front door and there it is. I pick it up and I knew instantly that something was wrong because it was too light. The pint of sauce was missing. I call the driver but he won't pick up. Shocker. So I call Grubhub. Long story short the driver (JOHN) lied, stating that everything was there when he dropped it off. I live about three miles away from the restaurant and they would not make him go back and get my sauce. They basically called me a liar and that the only thing they could do was credit me the $3.99 for the sauce. I didn't want a credit; I wanted the damn sauce. They (CASSANDRA) put me on hold for at least 15-20 minutes but they wouldn't help me; but I was promised a supervisor would call me within 24-48 hours, like that's gonna help. They don't make their employees responsible for their mistakes and they're going to lose customers as well as restaurants they're working with. Worthless company.

Grub hub is terrible! Not only are their drivers terrible but their customer service representatives are terrible and not helpful. We have three different customer service representatives help us through the issue of not receiving our food and all of them hung up if we did not respond within 30 seconds of their sent message. One representative offered to only give us 10% off our next order to replace not getting our food. The driver texted us saying he delivered our food and our food was no where to be found and not even in front of any of our neighbors homes. We texted him back asking where our food was and he didn't answer. Called the company and they called him and he didn't answer. Before all this chaos we had 2 orders that they cancelled at the time of delivery. If I could give a worse rating then one it would be well deserving for this company because it is just terrible. I have since took my business to door dash and I have never had these issues. So if you want to see your food then stay away from grub hub. They should go out of business with whatever kind of scam they are running.