Grubhub

I ordered at 8 pm-by 10:30 nothing--i contacted customer service who
Took 30 minutes to 'get back to me.' Inwas told that the restaurant wasnt answering their phone. I askes if they had the delivery persons number, and was told, "no." At 11:15 pm i personally went to the restaurant-everyone was there, no one had tried calling. The restaurant told me that they never received my order-and unfortunately, as the kitchen had closed, I could not get my order. I will never use eat24 again.

Ordered. Waited. Contacted driver 4+ times. Was delivered to wrong home address. Tried to help driver. Tried to file a complaint in app and the complaint department was "down." So I called, and they told me I had to go through the app. Messaged the driver again because the app complaint section wasn't working, still. Called the company again and they basically said "whoops - we'll refund you. We hope you'll use us again! :)) ))". Two hours later.

... because they won't make it right. As a company, there should be procedures in place to amend any situation. When the restaurant won't make a situation right, well then GrubHub should! Why should I ever order through this site again when there is SO many options? I won't! No apologies, reimbursements, or replacements. It was a cash order, so I understand them not reimbursing me, but they could've at least given a credit. Never again

The order is never ready when I arrive at the restaurant to pick up. That reflects poorly on me as a driver. I often find myself apologizing on behalf of the restaurant because I have to wait for them to make the order after I arrive to pick it up. There needs to be a better communication between GrubHub and the restaurant to fix this issue and speed up the process so that is drivers dont have to take the heat. Maybe install a rating system where the driver can report the restaurant for not being in compliance with the orders that they receive through GrubHub. Many times I arrive at a restaurant and they can't even find the ticket for the order that they received and have to fullfil off the GrubHub tablets.

I placed an order for our firm at 9:37 a.m. for a noon delivery. The order was ready at the restaurant at 11:50 a.m. and waiting for the driver. At 11:15, the order was still ready at the restaurant and waiting for the driver. I called GrubHub and they called the driver. They said she was very rude to them and they were really sorry - she was leaving the restaurant right then. My order place at 9:37 a.m. for noon delivery, arrived at 12:30. Grub Hub offered a $10 coupon for $60 worth of food to arrive late and only warm.

Yikes. I thought I would for sure be the only one with issues. Clearly not. It took 2 hours for my pizza to arrive. It was a small, personal pizza with a side of fries. The delivery time got pushed back several times until finally it was delivered completely cold 2 hours later. I called and got prompt service, and they offered a refund. I guess we will see if I get it... stick to UberEATS

The drivers never read the special instructions. My orders are ALWAYS late. Restaurants never read the special instructions either. Packaging is horrible. They leave your food on the wet pavement. GrubHub is pitiful. The drivers are the face of your company and they don't look that great. Vet them better.

9 times out of ten either a item is missing from the order or the order has the wrong item and I have to call up for a refund. Alot of times the order is running very late, and several times they cancel my order and have to refund me then give me a credit on my next order for the inconvenience. Very unreliable company.

I placed an order, was charged, and received a verification email. Once it was 30 minutes past the delivery window, I called the restaurant who said they never received my order and suggested I contact GrubHub. Once I finally figured out how to even contact them, they eventually said they spoke to someone at the restaurant, and that they said they needed to cancel the order because of items unavailable. I ordered five different things. How would NONE of it be available on a Tuesday night?

I ended up calling the restaurant after GrubHub customer service continued to bs me, and they said they were never even contacted by GrubHub, and assured me that they were not out of any of the things I ordered.

Although I am sick, and irritated that I didn't get my food, I can deal with that. But the fact that their "customer service" rep made up some absurd excuse and LIED to me directly, and also tried to BLAME the local, family owned restaurant is unacceptable.

You shouldn't get to pick and choose what you get to refund and what not to refund. You still owe me for items not delivered. I really thought you guys had turned a corner. Door Dash From Now On.

Order #**************

Driver told my wife he would come to our home and make her suck his d*ck.

I will never purchase from grub hub again. My wife ordered a pizza from grub hub, the driver went to the pizza place and was told there would be a wait. The pizza place called and allowed us to order directly through them. The driver called at the same time and my wife called him back. She asked whether we would be charged and he tried to negotiate a new delivery charge for the already cancelled order. She declined his offer and he said that he would come to our home and make her suck his d*ick.

Absolutely disgusting. Now this loser has our address?

Two times we've ordered a particular restaurant from Grubhub and two times it never showed up. The first time it was delayed over and over again. The restaurant said the driver picked it up on time. We cancelled order through the restaurant. Customer service called to apologize and offered us coupons! Seriously!

The second time, I really didn't want to order but to much to do, so little time. Surely it wont happen again, right? By the second delay I called restaurant and they told me it set there for ever before the driver showed up. Very frustrating! Called customer service and the rep barely spoke any English. Couldn't understand her and I'm pretty sure she didn't understand me either! WILL NEVER USE AGAIN!

You know, I wonder what happens to the food when people cancel?

I used grubhub a couple of times and my ordered was switched to pickup. Thinking i had made a mistake, I double checked my last order. And yes after ordering, the website switched my order to pickup. I called and used the help text help, but grubhub said there is nothing they can do.
Why would anyone use a food delivery service that doesnt deliver.
Stay away from this service

GrubHub is the worst delivery service on the planet. When you try to find out where your order is, they are so insulated, they are not penalized when your food doesn't show up when they tell you they don't know where your order is.

Really terrible at my location; half the time orders are put in they are canceled an hour later, once I ordered and the software suggested that it would be delivered then change saying it would only be available for pickup; when I called Grubhub about the issue they refused to cancel the order even though I called immediately after the order was placed. I have lost a lot of money to Grubhub and they are a terrible service.

I was attempting to order food using Yelp Eat24... like i have before. Now it is stating my card is expired (02/2019). How if we in 2017. I still have 2 years... fustrated, angry and HUNGRY

This has really dampeted and changed my look at Yelp.

An order was never going to get delivered. Nobody on their customer service team seemed to have the power to rectify the problem. You have to continually escalate the problem up their service and still nothing happens.

$39.00 food order was picked up by Taco Bell grub hub driver#1 and never delivered to my address. The grub hub driver#2 came 20 minutes later and was told my order had been already taken so #2 cancelled the delivery. The first driver never delivered the order to my address, the 2nd driver cancelled. I have no food and the 1st driver probably is eating my food order. Called customer service they offered a refund. Poor customer service, Drivers not trusted.

Used it twice. First time it took them 2 hours to deliver. The pizza was cold and awful. The second time they never delivered and I went to bed hungry. It was impossible to get customer service. Just save your money and time and don't use it. DON'T USE IT!

I have never in my life have someone refuse to deliver my food. THIS man refused to take the elevators. I explained to the guy that everyone is required to wear masks around the building and especially in the elevators but he did not care. If he was so scared of the elevators he should've taken the stairs. I didn't even know he wasn't going to deliver my food until I had called him when he said "can I help you". This man should not be delivering food. I called customer service who just had apologies, when I asked what was going to happen to this guy the phone got really quiet. They do not care about quality service just about your Stay far away from this app. My money is going to be spent on Grubhub or Postmates from now on. This is just about the worst service I've had.

Many people I know in the professional field use Grubhub. I recently started a job in Houston and decided to order a sub from Subway through Grubhub. When I got to the site it said give us and email and get $7.00 off your first purchase, I gave my email and was told the discount would be waiting at checkout. I ordered a footlong sub from Subway and a bag of chips. 18.00?! Decided what the heck I was hungry. GH took my order, it showed processing for over an hour, then suddenly I get a text saying your order from Subway has been canceled. Please see your email for details, the details were, "Your Order has been canceled" no explanation or anything! WTH! I have canceled my account and GH has lost a customer that never had the chance to get started. NEVER AGAIN. This is a price gouging joke and I should have known better from the start. GRUBHUB shame on you!

I ordered for the first time on GrubHub and the restaurant delivered 1 wrong item and left off 2 other items. That was 35 minutes ago and I am still waiting for someone to reach out to me to correct. First a message came back saying that someone would call or text me. Nothing. I then went to chat with GrubHub and no one is responding to the chat. Now I am waiting on hold on their customer service number... DO NOT USE GRUBHUB!

I ordered food for my grand daughter because she was in school late. After an hour she calls me about the food. I call the restaurant and they say they never received my order from Grub Hub. I call Grub Hub and they tell me my order was blocked. They can't tell me why, but they would let me know in 48 hours. Imagine me telling my grand daughter to wait for 48 hours. They never even called me to say they had a problem.