General Supplies Inc.

I received my product in a very timely and professional manner and it arrived in great shape. I installed it, and although the load was.38 amps as measured with a Fluke 87and the device rating was.4 amps. The device failed immediately. I am going to have to call RIB and get some technical help, but it appears that the load is just too close to the rating of the device. General Supplies did a great job though.

Had the part I needed. The order process was simple and quick. They shipped same day and I received product 2 days later. Very happy with the service.

Very good pricing and very quick to get shipped, received before the estimated delivery date. I will definitely shop here again.

Found the correct part, quick delivery. A bit pricey for a knob.

Good replacement products at a fair price thank u, repair was fast and efficient

Delivery was on time. 09/13/24. Have not used part yet.

Arrived in good time. Still need to install, but looks like the correct part!

Quick to respond and deliver to our HVAC needs! Will order again very so

While the website could be a little better for ordering by credit card, ordering was not too terrible, and shipping was OK.
Wish it would have been possible to order through Amazon

After trying to go through a different vendor and waiting for over 4 months for some motors to arrive, for the University I work for, I finally had to cancel the order and start over from scratch. With the end of our fiscal spending year rapidly approaching I was in a dead panic. Not only did they have the motors I needed in stock, but they were cheaper than the original vendor and the motors arrived in a week. I should have started here first! FANTASTIC JOB!

I expected good customer service, due to their high prices. I was so wrong. I ordered a part that did not work properly. * gave me the run around. Some of the worst customer service I have experienced.

*Personal information redacted by admin

Got my part when promised and it worked, I now have heat.

I Was looking for some spark plugs for our sulfur burner and just by chance came across your web page my only hesatation was the fact I wasn't sure of your location andd I'm still not. I order them and they arrived in a timely fashion very impreesed Thank you for a quality exprience

Great vendor, accurately described and in timely manner sent me the part I needed. I would use this vendor again and recommend to others.

I purchased a part at $492.00 price tag. They charged an additional 65% ($269.00) prepaid shipping. No photo on the website (at that time).
Just a part number and a line that stated "this part is an exact replacement". So far, so good. 5 days later, after the part waited on the wrong dock for two days one hour from my house, (they also would not allow local pickup, although I asked repeatedly). When the part came, it was indeed a direct bolt-in replacement, but it was the wrong part for my furnace BTU requirement. In either case, (photo on the website) or (allow me to pick it up in person), this could all have been prevented. So... I refused the order. Now, their representative has informed me that I ordered the wrong part. Miraculously, a photo and a different part number shows up on their website. They say they are charging me a 20% restocking fee PLUS BOTH INBOUND AND OUTBOUND SHIPPING. I Already prepaid outbound shipping, but the email says they will deduct both ways shipping an the 20% restocking fee. What a great scam... Sell the wrong part, require a restocking fee, then double bill prepaid shipping, and keep the part. If you get a complaint, just change the web page to reflect the lie they are telling. All of this works out to $269 shipping times two, ($538.00), PLUS the 20% restocking fee, (almost $100) for a grand total of about $638.00, and they still get to sell the part again to the next fool. My advice is, never purchase anything from this company or its affiliated vendors. You will be sorry.

Great service,
I sent a couple of questions before I placed the order,
They answered every single question, very fast!
The AC is now working since last Monday,
Thanks

We ordered a new motor for our air handler unit. It was supposed to be delivered a little over a week after we ordered. Imagine our happy surprise when it was on our doorstep in 3 days!

Very easy to do business with and great communication through the process. Product arrived on time and was exactly as ordered. Thanks.

So far so good. Will see when actual part arrives. Part arrived in a timely manner. About 4 days from order. Installed and now have a working a/c. Price was less expensive than several other sites. Thanks

You guys are just Awesome! Living in Hawaii, shipping is always an issue and you offered USPS shipping at a reasonable rate, no one else did. Your site was easy to navigate. It shipped out fast and when we received our valve, we had a question about it, you responded quickly. Would definitely order again. Mahalo!

Every item i received was either made by some cheap company overseas or it was defective. Ordered a pilot assembly and it was defective, it caused hundreds of dollars of repairs to my furnace. I would never buy from this guy ever again, and anyone who buys from him runs the risk of doing damage to their system. The parts he sells are cheaply made and not OEM parts.

Also contacted him to see if he would offer any help and of course did not offer any help at all.

My first order arrived broken and when I contacted you, your representative was not helpful. I was told to order another one which I had to pay for, send you some pictures of how it arrived, no expedited shipping on the replacement even though I have not had hot water in 4 days.

Checking out was difficult. I tried just using my credit card but it kept saying there was a problem with the card but when I paid through Paypay it was OK. Wasted a lot of time just checking out that I didn't have to waste. That is the reason for my rating of 2 stars for overall.

The web site is awkward. Also, a message keeps popping up saying that I should contact you about lower shipping. When contacted, you offered no lower rates.