• General Supplies Inc.

General Supplies Inc.

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Overview

General Supplies Inc. has a rating of 4.4 stars from 1,076 reviews, indicating that most customers are generally satisfied with their purchases. General Supplies Inc. ranks 1st among HVAC sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
15
Neutral
0
Negative
2
How would you rate General Supplies Inc.?
Top Positive Review

“Need a different product.”

Donald L.
10/17/24

I received my product in a very timely and professional manner and it arrived in great shape. I installed it, and although the load was.38 amps as measured with a Fluke 87and the device rating was.4 amps. The device failed immediately. I am going to have to call RIB and get some technical help, but it appears that the load is just too close to the rating of the device. General Supplies did a great job though.

Top Critical Review

“Nathan c loeblein”

nathan l.
10/12/24

I have not got my order order.jhyujuhiygufougi;oufupfufufytdtrserekjghidtrsrftghjhrtyuijhgfrtyuihjdrtyihbjrtyuiohjtyuoihtyiuohjtyihbhjvgtyiuojhjtyuoijhtyiouhjvgyutyujhtyuojihhgtyuiojkhgty7uiopjhkhghyuijhbvcdtryyuiojhbvctyuiokjbvcgtyuijhjgtyuiojkklg

Reviews (1,076)

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customer service (15)
Thumbnail of user nickq771
Nick Q.
0 reviews
0 helpful votes
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June 16th, 2015
Verified purchase

Nothing special about the site. At least it lets you search by model of unit.

Shipping on checkout isn't straight forward. Though if you hit apply on the shipping and then can finally figure it out.

My order which should have been under two pounds didn't qualify for their economy shipping for some reason. No expected weight is listed either.

Overall it's a good enough site to get the job done and they seem to provide at least 10% cheaper than most other places I checked.

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mary N.
0 reviews
0 helpful votes
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October 10th, 2014
Verified purchase

Shipping...was way overpriced
Could have shipped to me by usps priority mail in a small flat rate box for $4.95... costing me less and I would have received the fuses much sooner
It is doubtful I will shop here again or recommend this business to others

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John S.
0 reviews
0 helpful votes
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June 27th, 2018
Verified purchase

Needed a thermal fuse for bathroom in-wall heater. They had the exact part at a good price. Got it in two days (Saturday delivery no less). Fixed the heater. Wife is happy again. What else could you ask for. Thanks guys!

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Phil B.
0 reviews
0 helpful votes
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June 13th, 2014
Verified purchase

Prices were comparable with others. Transaction went smoothly. Parts shipped quickly. Items arrived as described (packed well). I was very happy with this transaction, and can recommend General Supplies! I will buy from them again.

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BJ G.
0 reviews
0 helpful votes
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December 2nd, 2013
Verified purchase

Found it confusing that the pop up says to check for cheaper shipping options. Or maybe that's because when I checked there were no cheaper options.

Either way, it was a good price and I received it in less than 3 days, which is phenomenal.

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calvin n.
0 reviews
0 helpful votes
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June 28th, 2019
Verified purchase

Easy order and payment. Fan motor fits and works great. My 40 year old hvac has a new life! Customer service at industry ca. Store was very helpful, a 10+, will always be my first choice in any hvac purchases.

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Jason W.
0 reviews
0 helpful votes
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December 19th, 2016
Verified purchase

Found parts that I was unable to track down through my local wholesalers. They arrived quicker than expected and were packaged very well. I was skeptical of the site before I ordered, I'm a fan as of today. Thanks for the great service.

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Dave S.
0 reviews
0 helpful votes
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July 12th, 2018
Verified purchase

Part was out of stock when ordered. Customer Service agent contacted me directly to let me know and provided ETA. Part was dropped ship. Merchant is fast and responsive. Their supplier can't keep up with demand so no fault of the seller.

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Rodolfo S.
0 reviews
0 helpful votes
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February 2nd, 2014
Verified purchase

I was very pleased and satisfied with my order and received it on time as
They said.It was just a little delayed because of the big snow storm here
That week that it was supposed to be delivered by the Post Office.Many offices like USPS,schools,stores,etc. Were closed for few days.Another thing,
The price was very good and cheaper compared to another stores.
I highly recommended them and very sure that I will buy from them again in
The future.

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Kelly L.
0 reviews
0 helpful votes
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January 13th, 2019
Verified purchase

Website is user friendly, speedy shipping, I didn't realize my order didn't qualify for free shipping as I was distracted at the end of my order so they sent me a courtesy email with a link where I could quickly pay shipping fee only. Email was very welcoming and understanding. Shipped fast and received in a timely manner. Installed same day as delivered and now my heater is quiet again! Thank you so much for speedy delivery and great parts!

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Richard Y.
0 reviews
0 helpful votes
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May 28th, 2019
Verified purchase

Ordering was easy however I thought product would ship out today since I ordered it 530 AM CA time. I have yet to receive any confirmation it is out for shipment. Update, Received communication back and parts shipped the following day

Thumbnail of user tomk2478
tom k.
0 reviews
0 helpful votes
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January 11th, 2014
Verified purchase

Thanks for help but shipping freaked me out until i called and was confirmed,thanks tom
Follow up/
Parts arrived and worked as they should.This was the cheapest place for parts and saved my folks over a thousand dollars. Thanks,tom

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Mark B.
0 reviews
0 helpful votes
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October 20th, 2013
Verified purchase

Quick and easy. Doesn't get any better than that. Shipping was twice as much as the part but i was in dire need. Next time i'll see if i need any thing else around the house before ordering just one item. The prices can't be beat!

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bruce l.
0 reviews
0 helpful votes
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September 25th, 2018
Verified purchase

I ordered a sump switch on a Wednesday morning and it was delivered the next day! Outstanding delivery time, better than Amazon Prime for sure! The product price was lower than any competitor and I looked at numerous sellers of that part on the web. Overall, great job. Thanks.

Thumbnail of user andrewm2704
Colorado
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Very good experience. Responded when I contacted them. Reasonably priced. Quick delivery and contacted me for feedback.

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A R.
0 reviews
0 helpful votes
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October 5th, 2014
Verified purchase

It is not good if the shipping cost is more then the actual item. Wished there would be other option, like by weight. Otherwise, it was a smooth transaction. Let's see what quality the part is. Thank you.

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joseph c.
0 reviews
0 helpful votes
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October 19th, 2013
Verified purchase

The shipping is a lot of money that is the only thing I did not like.Shipping was half the price of the part ordered. Please consider another shipper or us mail. Anything would be better than ups prices.

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AJ H.
0 reviews
0 helpful votes
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August 5th, 2016
Verified purchase

Quick shipping and product as described (exactly replacement for the original I have), made this purchase a pleasant one. Using Paypal (instead of giving my credit card) made this purchase a safe one for me and I felt comfortable to buy from this seller without worries. Really good transaction! Thank you!

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David S.
0 reviews
0 helpful votes
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November 10th, 2019
Verified purchase

Bought the Carrier-recommended replacement motor and run capacitor, both were drop-in parts found easily and quickly at GSI. The new motor runs smoothly with no drag like the old motor (bad bearings). Easy replacement, and I'm expecting I'll save a few dollars on the electric bill, as well.

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Stan M.
0 reviews
0 helpful votes
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June 7th, 2018
Verified purchase

So far so good.havnt got part yet so well see.got the control board but no adaptor plate or had to do some rewiring good thing i have 36 years pf experience because there was no wiring diagram with new control.but it worked just fine after a few modifications.

Thumbnail of user davec2304
Dave C.
0 reviews
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September 18th, 2018
Verified purchase

Had what I needed to know and answers to questions quickly answered. Part #s same as on unit so hoping it fits & works. Sometimes concerned about rumors of on line parts not fitting even with correct part #s. Hoping this will be quick easy repair.

Totaly surprised to receive item less then 24 hrs after placing order. Will install later this week when back in town. Product looks like orginal parts but one part of instructions confusing. May make sense when installing.

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Chris R.
0 reviews
0 helpful votes
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September 14th, 2013
Verified purchase

The guys at Gsistore.com are great to work with. They did not have what I initially ordered but were able to provide a substitute part at a cheaper price.

Parts arrived in 7 days (shipped ground) and installation was quick and painless.

R/

Chris Radley

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Clyde S.
0 reviews
0 helpful votes
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April 27th, 2018
Verified purchase

Home Depot referred me to General Supplies for the replacement part. They also had the best price.
I had previously purchased a "no name" millivolt generator rated at 750 millivolts that would only generate 531 millivolts. Not enough to activate my furnace gas regulator.

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Robert W.
0 reviews
0 helpful votes
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June 16th, 2019
Verified purchase

The GSI Store has a very easy, clear, nice website with pictures to verify you're getting what you need correctly and a great search feature. I received my electrostatic unit part that I ordered and it's exactly what I needed and the part appears to be a good one as I've replaced it and the fit is tight and everything is functioning perfectly. This is an unusual part that I'm sure isn't ordered in significant quantities yet they had it and the price was terrific. The shipping costs are my only critique but even then that's likely cheaper than driving around town trying to find the part locally only in the end having to have to order it anyway and pay a far higher mark-up for the part with a local HVAC company. Excellent experience I must say.

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Steve S.
0 reviews
0 helpful votes
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January 8th, 2014
Verified purchase

It was a bit confusing that I couldn't get economy shipping once I added the second item to my cart, but then I saw the explanation for it. Otherwise everything was great.

I got an email asking me to confirm delivery a week or so before the order actually arrived, which seemed odd considering the box could be tracked through UPS. Maybe they send those messages as soon as they ship.

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From the business

GSIstore is an online store operated by General Supplies Inc. to serve our internet customers. General Supplies Inc. starts its operation in 2005 from its mother company which has been in business since 1992. Located in City of Industry, California, we provide our customers quality products with very reasonable price and great personal attentions. As a small business, we understand each customer is just as important and we look forward to helping you solve your HVACR problems. We are also experts on locating hard to find parts that no one seems to want to help you with. Whatever your HVACR need is, let us know we'll do our best to help.

Company Representative

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Kit L.
Typically does not respond to reviews

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