• General Supplies Inc.

General Supplies Inc.

Write a Review

Overview

General Supplies Inc. has a rating of 4.4 stars from 1,076 reviews, indicating that most customers are generally satisfied with their purchases. General Supplies Inc. ranks 1st among HVAC sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
15
Neutral
0
Negative
2
How would you rate General Supplies Inc.?
Top Positive Review

“Need a different product.”

Donald L.
10/17/24

I received my product in a very timely and professional manner and it arrived in great shape. I installed it, and although the load was.38 amps as measured with a Fluke 87and the device rating was.4 amps. The device failed immediately. I am going to have to call RIB and get some technical help, but it appears that the load is just too close to the rating of the device. General Supplies did a great job though.

Top Critical Review

“Nathan c loeblein”

nathan l.
10/12/24

I have not got my order order.jhyujuhiygufougi;oufupfufufytdtrserekjghidtrsrftghjhrtyuijhgfrtyuihjdrtyihbjrtyuiohjtyuoihtyiuohjtyihbhjvgtyiuojhjtyuoijhtyiouhjvgyutyujhtyuojihhgtyuiojkhgty7uiopjhkhghyuijhbvcdtryyuiojhbvctyuiokjbvcgtyuijhjgtyuiojkklg

Reviews (1,076)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user ronniem473
Ronnie M.
0 reviews
0 helpful votes
  • Send Message
June 23rd, 2016
Verified purchase

So far the value is great. The item I have ordered is 15% less than the average price. I hope that it ships promptly and is the correct item.
Wow! The products were a perfect match and I received them in half the time advertised.Outstanding shopping experience.

Thumbnail of user travisn211
Travis N.
0 reviews
0 helpful votes
  • Send Message
April 21st, 2014
Verified purchase

Needed phone number to finish order form but error message letting me know was hidden in a minimized menu within the form making it hard to find. Worked out okay, but took me several tries to figure out why your form wouldn't submit.

Thumbnail of user davidk7416
David K.
0 reviews
0 helpful votes
  • Send Message
January 26th, 2014
Verified purchase

Best price i could find on my part. Plus quick and easy checkout. Very fast shipping and part came packaged very well for protection. Nice diagrams also included with my part, which made for an easy install.

Thumbnail of user jerryf631
Michigan
1 review
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

Work like I was supposed to No problem everything went together the way it was supposed to be thank you much for your help

Thumbnail of user mikef3037
Mike F.
0 reviews
0 helpful votes
  • Send Message
May 20th, 2018
Verified purchase

Great experience. Once I put in the motor number, it pulled right up! No problems! I received my order in 3 days and it was an exact replacement. On the fourth day I had installed it and it was running perfectly!

Thumbnail of user cherylg2041
Cheryl G.
0 reviews
0 helpful votes
  • Send Message
September 25th, 2013
Verified purchase

I marked all stars excellent. You were one of the few (only) to followup and help us determine the correct motor and fit. I needed a bit of time to come up with the money. I appreciate your patience and help. The ground shipping was Very fast (2 days) Thank you Cheryl Gorsky

Thumbnail of user philipu495
Philip U.
0 reviews
0 helpful votes
  • Send Message
December 11th, 2015
Verified purchase

Score for price is not a direct reflection of satisfaction with gsistore - but it is an honest answer to the question. I think this product is way over-priced for what it is - Same at every retailer and in fact gsishop was the cheapest I found - hence 3 stars instead of 2

Thumbnail of user donaldf1395
Donald F.
0 reviews
0 helpful votes
  • Send Message
January 15th, 2015
Verified purchase

The part I ordered was for a 13 year old electric wall heater. Your price shipped was the best I could find, and shipping /delivery was prompt.
It was the exact piece I needed, and I am glad I came across your site.

Thumbnail of user jamesw9046
James W.
0 reviews
0 helpful votes
  • Send Message
March 13th, 2015
Verified purchase

$8.00 for a few I rings and a few clips was about reasonable, but the standard shipping was another $8.00. The box was way oversized and this could have been sent in an envelope and cost less than two dollars. I would have rather had a minimum purchase price and more reasonable postal cost. The standard shipping took about five days and was the post offices issue, but I wouldn't have been pleased with postal cost if it was two day shipping. The products are great and I'm sure I'll use you again if I need other products. Just would like more reasonable postal cost. At least add rocks to the box to make the US mail work for their money.

Thumbnail of user lorib2320
Lori B.
0 reviews
0 helpful votes
  • Send Message
June 26th, 2018
Verified purchase

I'm very pleased with my experience with GSI from the ease of navigation of the website, the product price and quality and the shipping speed. I would definitely recommend you to all my friends and family.

Thumbnail of user marcl740
Marc L.
0 reviews
0 helpful votes
  • Send Message
October 1st, 2020
Verified purchase

U need better selection of driers, your amazing pricing on 410 is offset by shipping fees, but i think i will use you again, i hope u send install manual w/ part i did purchase.

10/01 you did send install book, thank you, sadly part was damaged, I did get credit, but I still need an undamaged drain pan, can you resend one please?

Thumbnail of user roberta6297
robert a.
0 reviews
0 helpful votes
  • Send Message
March 19th, 2019
Verified purchase

Asked a question last night, got a response this morning, and the ordering process was smooth.

The ordering process was easy and smooth. Then I got an email saying the item was out of stock and there would be a 2-3 week delay. Then I goat an email saying the item had shipped. This was confirmed by a later email exchange. This is why I am giving a mediocre shopping experience rating.

The item arrived on time and was very well packed. However, it is defective and I will be requesting a replacement of the electronic controller. That is why I rated the product so low.

Thumbnail of user tomr2282
Tom R.
0 reviews
0 helpful votes
  • Send Message
August 21st, 2015
Verified purchase

The product that was sent to me was machined incorrectly. The product sent has a right turn male and left turn female. The product advertised and in the documentation sent with the incorrect product both correctly demonstrate a left turn mail and right turn female which was what I was hoping to have paid for but did not receive. Please feel free to call me for a refund. *******536. You also need to check your inventory on this product and make the proper adjustments before this happens again with another new customer.

Thumbnail of user tedm738
Ted M.
0 reviews
0 helpful votes
  • Send Message
November 6th, 2013
Verified purchase

Everything so far is quick and easy, no problem! I received my order and everything is complete, well packed, and factory new. I'm very pleased with all aspects of my transaction and will not hesitate to continue doing business with Gsistore.

Thumbnail of user cjf144
Cj F.
0 reviews
0 helpful votes
  • Send Message
August 4th, 2016
Verified purchase

Hard to find part was easy to find. Sight is easy to navigate. Very satisfied so far

I received my part, it only took a couple of days to get, overall a great experience, I would recommend this site to anyone.

Thumbnail of user rickw1311
Rick W.
0 reviews
0 helpful votes
  • Send Message
July 7th, 2014
Verified purchase

It was nice to see that the manufacturer's replacement part was better made than the previous ones made (there is a cover over the relay contacts).

It is nice that even replacement parts are still being improved, rather than being satisfied as is.

Thumbnail of user suel1033
Sue L.
0 reviews
0 helpful votes
  • Send Message
May 8th, 2014
Verified purchase

I liked the live chat option so I could give the unit model number to be sure to get the right part. They even contacted the manufacturer to get the part numbers and sent me the links to order the parts

Thumbnail of user briang3751
Brian G.
0 reviews
0 helpful votes
  • Send Message
October 27th, 2019
Verified purchase

You have the best price for the item that I wanted. The product I ordered is no longer made by the manufacturer. They have a new product that is not compatible with the old product. I am very pleased that gsistore.com was able to get the discontinued product. It allows me to add two more zones to my home HVAC system with out having to replace all the zone controllers. I will shop at gsistore.com again.

Thumbnail of user dakotac73
Washington
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

Fast,friendly, efficient. What else can you ask for?ill be back for more world class service very soon.

Thumbnail of user janets4023
Janet S.
0 reviews
0 helpful votes
  • Send Message
November 19th, 2018
Verified purchase

My heater is old and not sure if the parts were even available therefore I was nervous about trying to order online. To my surprise, I typed in the part number and there was the part. Ordered it and it got here in a matter of days. It fit right in and now my old 76 model heater is running again. Thanks gsistore.com

Thumbnail of user fabricatorsx
FABricators X.
0 reviews
0 helpful votes
  • Send Message
March 5th, 2018
Verified purchase

We appreciate all that you did! We needed the part overnight, so that's the only reason not happy with the full price paid, we had to pay the $82 for overnight on an $11 part, otherwise it would have been a reasonable shipping and part cost if it hadn't been necessary to have the part the next day. Thanks again! Great experience! Great price for parts and regular shipping costs :)

Thumbnail of user jamesh7520
Wisconsin
1 review
0 helpful votes
  • Send Message
January 25th, 2024
Verified purchase

The part was here at the earliest date quoted and it was a fair price.

Thumbnail of user eldwinm
Texas
1 review
0 helpful votes
  • Send Message
December 14th, 2020

Great job and thanks to the General Supplies Inc Team. Easy to locate what I was looking for and the pricing is very good.

Thumbnail of user marianb350
Marian B.
0 reviews
0 helpful votes
  • Send Message
January 21st, 2019
Verified purchase

When you told me that you had the motor that I needed you didn't say it had to be shipped from Illinois. I thought you meant that you HAD it in Oregon. Shipping time would have been much faster to Washington than it was.

Thumbnail of user michaelr6688
Oregon
1 review
0 helpful votes
  • Send Message
January 23rd, 2024
Verified purchase

Its simple, find, order and receive -enjoy without issues

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

GSIstore is an online store operated by General Supplies Inc. to serve our internet customers. General Supplies Inc. starts its operation in 2005 from its mother company which has been in business since 1992. Located in City of Industry, California, we provide our customers quality products with very reasonable price and great personal attentions. As a small business, we understand each customer is just as important and we look forward to helping you solve your HVACR problems. We are also experts on locating hard to find parts that no one seems to want to help you with. Whatever your HVACR need is, let us know we'll do our best to help.

Company Representative

Thumbnail of user kitl5
Kit L.
Typically does not respond to reviews

How do I know I can trust these reviews about General Supplies Inc.?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about General Supplies Inc.?