• General Supplies Inc.

General Supplies Inc.

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Overview

General Supplies Inc. has a rating of 4.4 stars from 1,076 reviews, indicating that most customers are generally satisfied with their purchases. General Supplies Inc. ranks 1st among HVAC sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
15
Neutral
0
Negative
2
How would you rate General Supplies Inc.?
Top Positive Review

“Need a different product.”

Donald L.
10/17/24

I received my product in a very timely and professional manner and it arrived in great shape. I installed it, and although the load was.38 amps as measured with a Fluke 87and the device rating was.4 amps. The device failed immediately. I am going to have to call RIB and get some technical help, but it appears that the load is just too close to the rating of the device. General Supplies did a great job though.

Top Critical Review

“Nathan c loeblein”

nathan l.
10/12/24

I have not got my order order.jhyujuhiygufougi;oufupfufufytdtrserekjghidtrsrftghjhrtyuijhgfrtyuihjdrtyihbjrtyuiohjtyuoihtyiuohjtyihbhjvgtyiuojhjtyuoijhtyiouhjvgyutyujhtyuojihhgtyuiojkhgty7uiopjhkhghyuijhbvcdtryyuiojhbvctyuiokjbvcgtyuijhjgtyuiojkklg

Reviews (1,076)

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customer service (15)
Thumbnail of user andrewm2690
Canada
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

GI store was prompt in shipping the order. Experience was great.

Thumbnail of user jimh3209
Jim H.
0 reviews
0 helpful votes
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March 31st, 2015
Verified purchase

This will be a 5-star transaction if fulfillment is handled as well as the shopping experience has been handled.

Fulfillment was fine. A 5-star experience.

Thumbnail of user rickys296
Tennessee
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Very easy order, fast delivery, very pleased with complete transaction!

Thumbnail of user jamesp4864
Texas
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

The part arrived

And it looks like the right part

Thumbnail of user jimg1707
Minnesota
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

Found what I needed and received my order in a timely manner with accurate tracking information.

Thumbnail of user thomasf1716
Canada
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

On time an received updates regularly.Will do business again

Thumbnail of user franciscos278
Texas
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Very easy to navigate site received order promptly.

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Brenda C.
0 reviews
0 helpful votes
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January 18th, 2016
Verified purchase

GSIStore shipped quickly and my item arrived within days. I am thoroughly satisfied with my online shopping experience and the product I received. 5 Stars!

Thumbnail of user mikem7314
Mike M.
0 reviews
0 helpful votes
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November 10th, 2014
Verified purchase

Sunday afternoon I found a part for my heater on one of the repair diagnostic sites. The problem was it was out of stock and it would be 4-6 weeks before it would ship. I then searched and found the part on the GSIStore site. It cost 1/3 less and did not indicate it was out of stock. When confirming the order I realized I had not seen an indication it was in stock. I looked around and finally confirmed the order. I had managed to increase the quantity of my order to 2 parts and confirm it. I wrote a note asking that my order be reduced to 1 part and hoped for the best. Monday morning I received a response that my order had been changed and it included the corrected confirmation and invoice. I was pleased that it did not require a phone discussion to justify making the change and they got it correct without any additional input. Then the same afternoon I received the shipping confirmation. This was a relief since parts do not indicate if they are in stock or on back order and I can't tell how long it will take to come if I do not know if it is in stock. So not only did they have the part in stock, it cost 1/3 less and it shipped in less than 24 hours. All this while correcting my error on ordering. I am truly impressed.

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Shawn S.
0 reviews
0 helpful votes
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May 16th, 2017
Verified purchase

I've purchased from GSIstore twice and both times I've needed special assistance with shipping. They were helpful and willing to work with me both times. What a great company!

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John D.
0 reviews
0 helpful votes
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February 16th, 2016
Verified purchase

The part was of superior quality. The communication was excellent. The shipping was fast and reasonable. Couldn't ask for a better place to purchase. Will give them an AAA+!

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Willie H.
0 reviews
0 helpful votes
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August 22nd, 2020
Verified purchase

Excellent service Recived my hotwater tank part n was very satisfied with purchase,service was professional also very courteous look forward to doing business n the furture Thanks...!

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Jarred L.
0 reviews
0 helpful votes
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September 27th, 2019
Verified purchase

Went well easy to use part was in stock when others didn't have it hope it shows up like expected I would be 6 out of 5 stars happy

Thumbnail of user duanel220
Duane L.
0 reviews
0 helpful votes
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October 25th, 2017
Verified purchase

I was extremely satisfied with my order. Keep up the good work. Will definitely be using your website again for my furnace parts needs.

Thumbnail of user johnn4489
john N.
0 reviews
0 helpful votes
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July 16th, 2014
Verified purchase

Seems good so far. Your site was clear and easy to use. When I got my part, it arrived well packed and in a short amount of time.

Thumbnail of user billd1892
Bill D.
0 reviews
0 helpful votes
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January 31st, 2017
Verified purchase

I hope this part works, I will use this site many times.I do a lot of furnace repair, and it seems parts are hard to find. Keep up the good work Bill

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raymond v.
0 reviews
0 helpful votes
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November 21st, 2016
Verified purchase

Great service for a product that was needed asap. Competitive pricing, and very quick delivery time. Will keep in favorites for future parts.

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Alicia M.
0 reviews
0 helpful votes
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July 15th, 2014
Verified purchase

This was a great website, easy to use with good descriptions of product and photos. I would use the site again! Alicia

Thumbnail of user paulv1988
Paul V.
0 reviews
0 helpful votes
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May 9th, 2015
Verified purchase

Excellent prices, found exactly what I was looking for, replacement part works great, highly recommend others to get what they need here.

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cindy n.
0 reviews
0 helpful votes
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February 19th, 2015
Verified purchase

Shipping is way too high. I know this will be a small package and other companies do not charge this much.

Thumbnail of user jimo1351
Jim O.
0 reviews
0 helpful votes
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March 4th, 2014
Verified purchase

The economy shipping process could be smoother. I found what I was looking for very easily and at a good value.

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Steve W.
0 reviews
0 helpful votes
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September 28th, 2017
Verified purchase

A control module was ordered Monday morning it arrived as scheduled Thursday evening. It has been installed and is working fine.

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Ollie S.
0 reviews
0 helpful votes
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December 10th, 2019
Verified purchase

Exact parts i needed! Arrived timely and great follow up from your company. My sister has heat and is thrilled!

Thumbnail of user markm8692
Mark M.
0 reviews
0 helpful votes
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January 12th, 2020
Verified purchase

The item was damaged. One of the three plastic hinges were broke. I will still use it but you should know some customers may not accept it.

Thumbnail of user kevine1747
Kevin E.
0 reviews
0 helpful votes
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December 7th, 2016
Verified purchase

Your prices were substantially lower than some vendors we have been using.
Your delivery time was shorter as well.

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From the business

GSIstore is an online store operated by General Supplies Inc. to serve our internet customers. General Supplies Inc. starts its operation in 2005 from its mother company which has been in business since 1992. Located in City of Industry, California, we provide our customers quality products with very reasonable price and great personal attentions. As a small business, we understand each customer is just as important and we look forward to helping you solve your HVACR problems. We are also experts on locating hard to find parts that no one seems to want to help you with. Whatever your HVACR need is, let us know we'll do our best to help.

Company Representative

Thumbnail of user kitl5
Kit L.
Typically does not respond to reviews

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