General Supplies Inc.

Product as described. Quick shipping. Fast Delivery.

Hard to recomend to others if I have not received my products yet. This will change went I get and install. Update- have received products on time and in good shape. Have to install to see how product works.

The only complaint that I ever had was how long it took for delivery. They called and said it was on back order but it still took longer than they said it would. And I think it was kinda rediculous that I had to pay more for the shipping that the product I purchased. It weighed next to nothing so I didn't understand that. I think next time I will research more places before I order something that you pay more for the shipping than the actual product.

I received my products inmediatly. I found the spare parts for my equipment and the prices were better.

Search quickly found the part # I'm looking for. Easy to get shipping cost and pay through paypal.
After placing order, I was notified that the parts were not in stock and it would be backordered for 2-3 weeks. I agreed to the backorder and to my surprise I still recieved them in 1 week instead of the 2-3.

Lawrence responded very quickly to my email inquiry. Motor was shipped same day when my order was very close to cut off time, which was much appreciated as I would have had to go without AC for a very hot weekend if you hadn't. Love the prompt emails of package status too. Maybe your site should have suggested to buy a new capacitor, as I was told by my friend they should be changed together and they are usually sold together? When I called to ask what color the wires were (one looked purply brown and needed to know if it was brown or purple) I was told he couldn't tell me because I wasn't a contractor, a little rediculous since I bought it. He also didn't ask if I was or was not a contractor, did he just assume I wasn't because I am female? I was able to install it just fine regardless and AC has been working great since.

I received the part on 3/11/2016 but it is not the right part. It looks for the most part the same as the one i am trying to replace however the original part has the mounting plate on the back whereas the part that you sent me has the mounting plate on the side nd t a different height. I tried to adapt it by attacheing a metal angle bracket to connect it to the burner and i did eventually get it to light the burner but s soon as the fan kicked in it would blow the burner out at which time the furnce just kept kicking in trying to relight the burner but with no success as long as the fan was blowing. I therefore need to return the part you sent me and get the correct part. What do i do?

Order arrived sooner than expected with no damage to contents. Placing order was easy and required little effort on my part. Overall a good shopping experience.

It was easy to get around on the website. Prices were far more reasonable than other sites. UPS Ground sipping came much faster than I expected. Very happy customer!

Very much appreciate your quick reply to my inquiry, thanks. The entire purchase experience was great and I'll be back to re-order in a month or so because I do need another one.

Found exact replacement quickly on site. Order was quick, price was very reasonable, and sensor was delivered in good condition. Will use this vendor again if I need any of their products.

I had a little difficulty finding my item, part number changed. If at all possible please cross link old part #s with new part #s. Once found shipping was great and the product fit perfectly.

Some pages flew by so quickly I couldn't read them. When I went back, I found it necessary to make changes and your system appeared to lock up.
When delivered, it was apparent that the Chinese felt that the air flow direction arrows were unnecessary for the AMERICAN market.

Customer service was very helpful in choosing the right part and pricing is very competitive.
Parts arrived the next day.
Would order from here again without hesitation.

Ordering was easy. I was not thrilled with the lack of providing a tracking number. While the item was sent quickly I was unable to pinpoint when it would be delivered via any tracking number. As a result I missed UPS several times as they did not leave the product or a note. Had the tracking been provided I could have had the item days sooner. The site stated that I should ask for postal mail if the rate for shipping was high. They charged me $28 shipping on an 11 pound package from IL to TN. When asked they said it was not cheaper to go by mail. This was a blatant lie. Checking the post office online rates the cost for priority mail was around $9. The regional C flat rate could have fit two of my product and it was only $11. They simply didn't care or try not to waste my money on shipping UPS (resulting in delivery delays and extra cost). They need to get their act together with the shipping thing. As far as I'm concerned even considering handling costs they owe me at least $15 for not checking or being good stewards with my shipping money.

The Paypal purchase screens were confusing, but I figured it out. I found your website by entering the item part number in Google.
Part arrived promptly and was of high quality. Thanks

Transaction fast and easy. Great doing business with y'all. Price was affordable and just right; out beats the competitors. Our furnace is finally up and running.

Very easy process. Very fast delivery which really helped since our furnace went out in very cold weather, the part we ordered for our furnace was shipped UPS Ground and received it next day.

Excellent service! I bought 5 oil air conditioner containers for more than $4,000 and I received the order in just 4 days, everything was perfect. Recomended 100%

General Supplies, Inc was prompt and transparent, with timely notices about shipping. How online purchasing should be. I will now be a regular customer at GSStore.

Very helpful in helping to ditermine proper control module before ordering. Came quickly with great tracking tool. Installed it and furnace is operating properly for the first time in a year.

Thanks

Great transaction. Just wish the shipping wasn't so high on small items when they are needed fast. I'd love to have a USPS Priority Mail option. Very fast and cost effective.

This is my first time with GSI store,so far it's by far the best I've used.I'm more impressed with your user friendly site than the manufacturers that I checked on.I won't be ANNOYING or BOTHERING them anymore unless it is absolutely necessary for parts or anything else.Thank tou for a good product at a fair price and swifter delivery than most others care to offer.

Not any fault of yours,it was the wrong motor,called to return,they got back to me wright away and took care of it.i will buy again,very happy with their servive