GUESS Factory

I wanted to cancel my order which i didn't receive on time. I was talking to Alaxis Zavala over phone and I would say he is the best person you can talk to. I was so worried about cancelling my order coz I read too many bad reviews about customer service experience. I was so surprised as he is totally opposite of what people is saying. So polite, nice and understanding. He owns the personality of hospitable person. He knows what he can he do to satisfy his customer. Best person, I am so happy. If I will shop again online will be only coz I was impressed by Alaxis service. Thank you for being awesome!

Please do not purchase from the guess factory. On february 1st i ordered an item and it showed up as delivered but no where to be found, so i contacted them, they refunded my money and let me place a new order for the same item at the same price, the SAME THING happened with my second order, i did not recieve it although it says delivered and neither has my first order showed up! I believe this entire site is a scam and they do not actually ship out items. Refering to the tracking information it was shipped from montreal and within a day arrived to my location and was suppposedly "delivered" seems like a scam. Just avoid this site at all costs no matter how good the prices look,

I am in ove. With all.the clothes I order. My only issue was the sandals they were to small. I were a 7.5 but ordered a 8 to small. The shipping was fasted. I felt the need to review because I had seen negative reviews. I will definitely ordered fro. Here agian!

I ordered 2 wallets and 2 bags on guess factory, they send just one wallet and one bag claiming that they will send the other items later. I got in touch with the customer service, they behave like a robot, mo flexibility and it was very unhelpful. I waited few days and they did send my the other items so I am still waiting. That $#*! is still holding my money and claiming that the system doesnt allow to refund whilebthe order is proceding... but same system doesn t send the item while they have already be paid
Scammer

Placed large order online. Got email one item no longer available. Ok... once I received my package there was another missing item. I was of course charged for. Contacted customer service to find out the item is out of stock. Ok. So why wasn't my money refunded to my account? Was told by customer service even though I didn't receive the OUT OF STOCK product I would have to wait 20 days for an investigation on the product and they will decide if I get my money back! Then I was told I could go on the website and pick out something else instead that I would have to pay for and they could give me25% off. Ummm no thanks. I love guess but I guess I will have to find another store

Well first of let me say I spend a lot of money with guess In general but guess factory is the worst I went online to order a product I wait 7 day they cancel it a couple days ago they put the same item that got canceled back online so I'm thinking it's in stock nope I wait another 7 days gets canceled again I will never ever order from them anymore and also they have an app so you can earn daily rewards don't believe that $#*! because if you get anything higher then 1 point they won't add it to your account they are thieves save your money every branch of guess is good but guess factory sucks

L ordered a backpack to be shipped to the store at Train yards, Ottawa and I never got a confirmation concerning the order. So I called customer service his name is Jose and all he was concerned about was selling more guess stuff to me which i found very shady and disgusting! After which i called him back to reality to tell him that $77 dollars had been charged off my card and that i had gotten no information about the order. So he refers me to the store here in Ottawa and the lady there (Susan) who is probably the head of the store at Train yards, Ottawa told me no orders EVER come to her store. WOW! And they wont GIVE ME BACK MY MONEY!

I ordered the "Tylar Quilted Logo Wallet" from GBG through Guess Factory on Sunday January 17th 2020. It was shipped the next day January 18th which I did not expect because there was a warning that orders might take longer to ship due to Covid. The wallet showed up at my house this morning January 19th in great condition, it's a very high quality product. The thank you note was a nice touch. Once again, I recommend ordering from Guess Factory.

Got an e-mail offer for additional 20% discount over $120.00 shopping but the store declined it. What a SCAM! These kind of cheating must be stopped!

Can't even place orders here. Orders won't go through. Customer service can't help much when website itself is broken.

Today, my wife (a physician by profession) along with 2 kids (8 years old and 1 year old) shopped at Premium Outlet mall. At Guess store (******* Quil Ceda Blvd Suite 500, Tulalip, WA *******), the customer service was highly highly unprofessional. As she a ton of bags from other places she shopped, she kept the bags in the center couch / table like couch with my son. They forgot the bag at 6:10 and came back between 6:15-6:18. The store manager was highly unreasonable and asked her to leave the store instead of helping her out. When we asked about checking in the camera and her response was things gets stolen all the time and camera are not for that purpose (the response seemed fishy to me...). She also asked us to leave the store. I called nine one one to report the stealing in response to which she also called the alliance security. The security guy was highly reasonable and took our report even though when we were reporting the store manager tried to go back from her stance. Since it was getting late, I just relied on stealing report to alliance security and asked nine one one to stop their due process. I also plan to reach out to the Guess Regional manager to report this incident. It should be all recorded on camera.

In short, highly un-professional staff with lack of ethics and compassion for the suffering ones. Lack of regard as well. The store manager does not deserve to be at this location. I don't know how the company hired her.

#guess Their system and customer service are terrible, awful and offense the customers because their service is unresponsable. Customers invest time sat in front the computers placing orders from their website. As a result, they take to long to respond if those items are available or not even in their website shows are available. They are doing false advertisement I placed an order 15 days ago and I called them today. Finally, after 59 min in hold Guess's people told me the rest of my order is out of the stock. So, their never sent me any email confirming this.
This company is an unprofessional, unreliable, their CSR and logistic are unaccurate. This company takes to long to review orders and after many days their said the pending items are "out of the stock". Then, I asked to their cust. Serv. Rep to give me any coupon or discount for the inconvenience, she disconected the call, that's so convenience for them!. I suggest to GUESS doesn't assume because their have a known name will be enough. This company needs to hire professionals with experience in Supply Chain because their ERP is awful.