GUESS Factory

Awful experience. You invest your hard earned money and they don't regard customers. I understand that there are certain Policies but sometimes customers do get confuse and they end up buying something which is not really what they want to buy and what to exchange but rather than pacifying customers they try to insult them by letting them know that they are doing favour or so. Awful experience…

This is the only store so far that doesn't send me an item and they don't replace it with a rush delivery. I Lille their clothes, but the customer service is awful

What A Racist Employees Experience This Day As Of 11 Of October 2024 From Them. Super So Rude Lady Employees Without Respect, No Reapect For Every Customers Rights And Priveleges. (Unlawful Behavior Of Normal People As They Were).
What A Waste People Wearing Black Dress, Bad Minds And Has An Animal Behaviors.
No Equal Rights Executive With This Store.As Amendments On Human Rights Law Of Canada And The Magna Carta Law. It Was So Unprofessional Employee Works In This Store.

My purchases are most likely always sold out after checkout and my gift-card was charged! Then if they cancel items you don't get the discount that you where supposed to get you pay full price because you did not reach the amount spent for the discount! Are you serious about this Guess? I hope they get there inventory better under control before checkout this is really upsetting. And now I have to take care to get the right amount back to my giftcard. Next time just cancel my whole order or contact me before there is a change in the price if I still want the item.

Every time I have ordered something wrong item comes wrong size I I'm so disappointed and for a quick solution I have to drive 40 minutes to the store the whole reason of ordering online is to avoid going out of my way I love gas and I have spent so much money on the actual store but now that there is no longer the store near me I have to resort to using online and I am beyond unhappy their customer service is amazing when you call but the fact that I guess has amazing clothes and I've never had this kind of problem except for when shopping online is very disappointing

I bought two items recently ( in Canada) and I'm so dissapointed with both. One was a bodysuit I bought for an upcoming Christmas party and It's way too small. I followed the size chart as well. The second item was a shirt and the picture looks completely different from the product that arrived. I want to return because I barely have any money but it seems from other reviews that is not a great idea. I have been shopping at guess for over 17 years and this will be my last purchase. I am going to sell my items online and continue to buy from dynamite.

Three displays multiple shelves all displaying 30 percent off purses. Two different people in front of us same thing. After ringing up price no discount then have to ask person from back of store called up to check very small writing under signs in huge every shelf say 30 percent off say on certain purse. You have to still purchase or ruin shopping experience for who picked out purse. Same on you same happend on sandals last trip never to purchase this brand again for any one.

I noticed when my phone auto filled my order my unit wasn't there. I immediately emailed customer service and asked them to update it. I did this 4 times with no reply. I checked the tracking and now it's being returned to sender. Not one email letting me know they can't update it or to cancel the order and reorder. Nothing. No response. Absolutely unacceptable

I ordered a purse it said delived I never got the item. I checked everywhere and only go the invoice sheet in my mail box. After contact the company they told me I would have to buy the same item at the same price and they will ship that one out and then after that I would get a refund. I said absolutely not you refund me and I will buy in person. They said it will take a few hrs to receive the email then a few days to get my refund. Haven't got anything yet. This is horrible! Please don't buy from them it's no worth it! Go in person it's the same prices in person in a guess outlet. If I don't get my refund I will use my online platform and make sure I reach as many people of this scam.

I placed an order for 5 pairs of shoes and a purse on April 28th and received a confirmation.
May 1st I receive an email with the following "Unfortunately, our team was unable to complete your order. You have not been charged for this order."
NO OTHER DETAILS...what is this about
They were kind enough to suggest I contact them via phone to replace my order.
No and that's it for buying from GUESS

I ordered for 3 x watches and after nearly 4 weeks a parcel was delivered. I opened the parcel to find a pair of SUNGLASSES!? I have been trying to email them using the site and the email address from the confirmation email but I haven't had any response to the 4-5 emails I have sent! I want my money back or the items I ordered to be resent to me. I want to cancel my second order that I made while I was waiting for the first one to arrive!

The same thing is also happening to me with the reviewer below (Paulina), except they dont know where my wallets went. My package arrived thats supposed to contain 3 wallets but inside is a pair of pants that belongs to someone elses order(obviously warehouses fault). I returned the wrong item to Guess and Im still trying to get my refund till now, and its been more than a month since I ordered. If only I could give them a 0 star rating for the horrible first experience. Never buying from them online again!

Purchasing online from guess factory proved to be the worst experience I have ever had. After returning two of the five items to them because of size issues and doing this directly in store, I still have not seen the refund on my credit card. After repeated calls and emails not returned, plus a visit to the store who had no better luck with there own head office, I have had to file a dispute claim with the credit card company to reverse the charges. Never again will I buy another Guess product.

While this store offers great price cuts on Guess brand clothing and shoes, BEWARE that they charge your bank account at time of ordering and then they put the money back into your account. THEN, they charge your account upon delivery again, causing you to possibly go overdrawn if you do NOT have the funds available delivery time, (thinking you already paid for the shipment upon ordering) as I have done. I have learned the hard way. Delivery times vary, and shipment may be broken up into two or three shipments. I have only heard of this practice when dealing with Motel reservations. I will not do business with them again. It takes 2+ weeks to get money refunded from them.

Bought from GUESS factory a few times and haven't encountered any problems. I was informed of out of stock items within a week, and the size charts/sizing are generally very reliable. I liked the occasional unconditional free shipping promotions! The most affordable shipping method is quite fast.

I have been shopping with guess since 2013, having a family of 5 I buy alot. Yesterday they closed our loyalty card without any word... one day it works and the next the salesperson is telling us there is no card associated with our account. No idea why besides we were on holidays and went into a guess that we don't normally shop at. They have been so painful to deal with but we kept going back as we really liked their range. But now we've had enough. Their service is the worst we have ever encountered. From being ignored in store, rude service, constantly having items cancelled when shopping online to now them simply closing our account. Guess we were once loyal customers very disappointed by how you treat your customers. Taking our business elsewhere - save yourself a headache and don't bother your loyalty means nothing to them.