Guestreservation

We booked a hotel for one night near Phoenix airport back in January for a trip planned for April. Our flight got changed and we had to fly in a day later. Called Guest Reservation customer service a week prior to arrival to see about rebooking from Friday to Saturday. I was first told I could not cancel or change my reservation. I made multiple calls on different days trying to change our reservation. Each time I would get a different agent, was put on hold for up to 30-45 minutes and ultimately the call would be disconnected. Was told to send an email stating why I wanted to change my day which I did on three occasions. No response. They would say they never received my emails. After 5 days and (and half way into our trip) I finally had to start a dispute with my credit card company before they were willing to work with me. I had to bring to their attention their website states you can change or cancel your reservations. I was told I had to rebook before I could cancel and then they tried to charge me more money. It took 35 minutes to make a simple change being bounced back and forth between multiple representatives. I have never worked with a booking company that had such poor customer service. The most frustrating and stressful experience I have ever had. It was a simple request that should have taken minutes to fix instead of 5 days and 4 hours of phone calls. Buyer beware with booking with Guest Reservations in case any changes might need to be made.

This website is an absolute scam. They charged me for the wrong room. Charged me $400 to cancel. Do not use them.