Guideposts

If guide posts didn't have such good products I wouldn't buy from them their costumer service sucks! I have been badly talked to and even hung up on by them from just about every costumer service rep there is on guide post. If you want good costumer service I don't recommend guide posts.

It's easy to buy from Guideposts... but good luck trying to return something! They show an icon of a telephone, but when you click on that, you get an email address to which they never respond. And if you go to their 'live chat' and type your question, you get a canned response... nothing 'live' about it. There is no way to get a hold of a REAL customer service rep. In short, Guideposts is not customer-friendly at all. I will think twice before ordering from them again.

I never subscribed to this foundation and yet I have been receiving numerous pieces of mail from them. It's always the same old thing. Requests for donations.
I am not religious at all and I have contacted them several times asking them to stop sending me solicitations. I was told that it would take a few weeks before my address was removed from their system but I continue to receive their mail. They don't even know my actual name.
In each envelope they send two Christmas cards both filled with scriptures from the Bible. They expect everyone to send these to family and friends. I do not celebrate Christmas and have nothing to do with my family at all. My friends are not religious nor do they celebrate Christmas. They would think I had lost my mind if I sent them Christmas cards.
I don't know what it takes to stop this mail but I want it to stop.

I purchased a set of Christmas cards from Guideposts & they arrived in a plain white envelope damaged. The edges were bent. There was no protection of the cards - tossed in an envelope. If I wanted a refund I had to pay the postage to return the cards - otherwise I would receive another set in 3 weeks. I contacted customer service 3 times with no resolution. Fir an allegedly Christian organization they are mean, unhelpful, & do not care about thr customer.

Bought the book a few years back and found that it is missing chapters 22,23, and beginning of chapter 24. Just wondering if anyone else had this problem. They can't help me because I waited too long. Hopefully I can purchase another book from someone else and won't have this happen again.

My Mother-in Law passed away 6 years ago, and she is still getting mailings from Guideposts.
I have called them many times to get them to stop sending us her mail. The say they have no control because it is all automated. Soon it will be time to hire an attorney.

I purchased a pair of pants $ 168. They only have one length - very long. I don't like rolled up pants so I returned them. It has been a month since they received the return and they charged me $9 return postage plus their original shipping charge of $18.00. They still have not credited my card for the purchase.

As for ME and my house ( non-denominational Christian) we seek truth. Some Guidepost material does not line up with Scripture. It is slight but that is a slippery slope. I think the foundation has good and Godly intentions to inspire and encourage. Maybe need to edit/review material more carefully?

What has happened to Guideposts? For over 20 years now they were the top inspirational magazine, just above Readers Digest. Well I went to renew my annual today, and discovered they lowered the 12 month to a 6 month. But same cover price! Talk about ridiculous. And according to other longtime subscribers, this is a most unwelcomed and disappointing switch. What a pity, because it was a terrific magazine.

I have emailed, written numerous letters, etc to stop sending mail to my home address, stop emails etc yet they keep sending me these things, just got mail again the last two weeks and yesterday 8/31/2021 and again today. Really sick of being ignored by this company. I will never ever order anything from them again! As stated in my letyers, emails I will mail everything back to them as I have been doing for the the last few weeks. Really tired if this company what do they not understand?!

I ordered a devotional on 10/31/19 and didn't received by 1/12/20 so I asked for a refund. As of 2/12/20 I still don't have it on my PayPal. I have contacted them by email and phone and get a different story such as I was sent a refund on 1/14/20 or on 2/11/20 my PayPal was credited and from this point on I should contact PayPal. It was a small amount of money unless they are doing this to a lot of customers. Stay Away! If I could give them less than 1 star I would. This is the first time I've ever written a bad review about a company.

Guideposts has resorted to commercialism and false advertising. It has also fallen into the hands of idiocy. HUGE disappointment! The left hand does not know what the right hand is doing. One of those hands needs to be chopped off!

If I could give them no star, I would. I will never order anything from them again. In mid June 2021, I ordered two books. There was no mention that the books were out of stock. I called on July 15 to be told is would be shipped out in two weeks. Still no books. I called August 2 to be told it was shipped out on July 29. I ordered the books in mid June and now it is August and no books. All I have gotten was excuses and lies. You would think a Christian publishing company would be more ethical.

I ordered a CD from Guideposts and paid online. They cancelled the order with no explanation, then only refunded HALF of the purchase price. When I called to ask what was going on, they told me it would take 2 WEEKS to get the rest of my money refunded.

This company used to be so trustworthy but no more.

I ordered daily email devotionals and never received any. They charged my account and repeated efforts to get my charges reimbursed went unanswered. Needless to say, they got my money but I received no product. Then, they notified me that I would be getting a 2021 planner which I did not request so I replied that I didn't want it. They replied that I could return it. I have a hunch I will once again be charged for an item I am not keeping. Worst company ever!

I ordered a daily devotional book on 12/9/19. As of 1/10/20 I hadn't received it. I spoke to a rep who told me they'd resend it and I'd receive it in the mail by 1/31/20. I never received it. Today, 2/3/20, I called asking for a refund. I was told I'd ordered an e-book, which I still didn't receive, although the last rep I spoke to told me it was coming in the mail. Let's see how long it take me to get my refund. They've got some serious problems within their company.

Guidpost is supposed to be a Christian organization. Its not! They took money off my account because of an order. I did not order anything from them! They said that they couldn't refund my money unless I returned the book; which I haven't not received. I want my MONEY!

Despite claiming to be a "Christian" company Guidepost is anything but. They are still sending solicitations to my DECEASED mother. I have taken her off their mailing list, registered her with the "Deceased Do Not Contact List, and returned hundreds of their junk solicitations. This is the ultimate in disrespect. I had to put 1 star but my actual rating is ZER0 STARS. Absolutely never get involved with this company.

I ordered and paid for a booklet called 60 Days of Prayer, supposed to be delivered every other month and out of 3 issues, only 1 came on time.

I give them one star because I can't make it lower. In March they sent me a book that I didn't order so I tossed it; now I'm getting bills every month and they're getting nastier each time. The law says if I receive something I didn't order, I'm under no obligation to pay. Emails and phone calls to them have done no good, I thought they were "supposed" to be a religious group but their lying and nasty ways say otherwise.

Update on 08/31/15; I'm still getting monthly nasty letters from Guideposts, even after sending several emails; calling goes no where, just a circle of automated responses. The "nasty letters" now say that I can order nothing else from them until I pay my bill duh, as if I ordered the crap to start with! They go on and on about my "Godly duty" and such. I'm a Christian and my beliefs have nothing to do with them. Just saw a post from a lady who mentioned how good they were during the War and I heard that too from my Mama; unfortunately the ones who ran the show then are a far cry from the ones there now.
UPDATE: Now it's several months later and the "God-Fearing" Guidepost jerks are still harassing me. I am now receiving, once a month, a "Notice of Refusal of Orders" even tho I've never ordered anything and never will. They're still saying I owe $17.74 and have been sent seven reminders so cannot order anything else - as if I would! Since I wrote the above, I've emailed again and tried to call but my calls are electronically forwarded to never-never land. I've written two more letters so no idea where they went either. In case anyone wonders, this outlaw outfit is run by Seventh Day Adventist. I'm hoping that pretty soon they'll tire of aggravating me and find another sucker! Ya'll take care!
UPDATE: This is an after-thought. I can't help but wonder at all the people who have given these jerks four stars. What kind of kick-back are they getting? Are they being PAID to write those reviews? Obviously they're not dealing with the same idiots that I am. Just my opinion...

I ordered three of the 2021 All God's Creatures Daily Devotionals for Christmas presents last year. (2020)
As I was looking at my bank statement (October 2021) I noticed a charge of $68.20 from Guideposts. I called to see why I was charged. I knew I hadn't ordered anything since last year. They said that the BOOKS I ordered last year were an automatic renewal. I had no idea! It must've been in microscopic print because I would've never ordered them if I'd known that. I never received any notification that I was being charged, or that I was getting more books.
While I was talking to the Customer Service Representative I told them I didn't order books, and I don't want the books. The Guidepost CSR said that the books were in the warehouse and would ship in 4-6 weeks, and when I got them I could return them for my refund!
So to be clear I was charged for books sitting in a warehouse somewhere, that I didn't order, and they took my money out of my account without my knowledge, and there was NOTHING I could do to get my money back until I received those books, mailed them back, and THEN I can be refunded MY money!
Ridiculous! Do better Guideposts! Christian based company's should do/be better ethically! I'm so disappointed in you.

We have never subscribed and have had the hardest time getting these to stop coming to us. Really frustrating!

No I do not want to include a review on this format...
I really didn't understand this was not a private comment to the company.