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Guideposts has a rating of 1.2 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Guideposts most frequently mention order anything problems. Guideposts ranks 93rd among Christian sites.
No I do not want to include a review on this format... I really didn't understand this was not a private comment to the company.
They continue to send me a yearly devotional book even after I canceled it several times. I refuse to pay for something I did not order. I also refuse to pay for the shipping to return something I NEVER ordered. Stop sending them out!
I ordered three of the 2021 All God's Creatures Daily Devotionals for Christmas presents last year. (2020)
As I was looking at my bank statement (October 2021) I noticed a charge of $68.20 from Guideposts. I called to see why I was charged. I knew I hadn't ordered anything since last year. They said that the BOOKS I ordered last year were an automatic renewal. I had no idea! It must've been in microscopic print because I would've never ordered them if I'd known that. I never received any notification that I was being charged, or that I was getting more books.
While I was talking to the Customer Service Representative I told them I didn't order books, and I don't want the books. The Guidepost CSR said that the books were in the warehouse and would ship in 4-6 weeks, and when I got them I could return them for my refund!
So to be clear I was charged for books sitting in a warehouse somewhere, that I didn't order, and they took my money out of my account without my knowledge, and there was NOTHING I could do to get my money back until I received those books, mailed them back, and THEN I can be refunded MY money!
Ridiculous! Do better Guideposts! Christian based company's should do/be better ethically! I'm so disappointed in you.
We have never subscribed and have had the hardest time getting these to stop coming to us. Really frustrating!
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