Gurney's

About half of the items I ordered from Gurney's failed to germinate. No refund is possible, only store credit to buy more, which I don't want to do.
An order of strawberry plants arrived short several plants. Again, no refund or replacement is offered, just store credit for the number of plants that didn't arrive.
Gurney's says that its plants are guaranteed to grow but their refund policy is unfair.

I ordered a butterfly bush, the only type that was left showing in stock. After placing my order I was informed it was on back order. After waiting several weeks to receive it, we planted actually to instructions and it did not grow. I contacted them and they said it was no longer available and tested a credit to my account. All of the butterfly bushes are out of stock. The is morning else I want it need from them. They refuse to issue a refund even though they claim they guarantee their plants will grow.
Lousey customer service!

My zone 5 requires planting after Mother's Day. Just received my tomatoes peppers and eggplant last week June 8 and planted them the next day with some coverage so the could adjust. Why did it take so long to ship? I was hoping when they arrived they would be nice hardy matured plants. BOY I WAS Wrong!
I guess you get what you pay for…. Will NEVER order from them again. I want my money back!
Please see pictures and video of what I received.

I've waited 2 months for my order. Still waiting. I'm up to 10 e-mails for status. Nothing. They have my money. I don't have my products for spring activities. I did get several 'out of stock' notices & asked if my account was credited. Again, crickets. This company should be avoided. There are plenty other reputable companies out there that I"ve dealt with & provide great products & service. This is my first try with Gurney's

I have been waiting now for over a month and despite the items ordered being "available for shipping" they have yet to ship them. I plan to cancel my order week or barring that institute a chargeback. Absolutely useless customer service too.

I placed an order for sunflower seeds and a few bulbs nearly three weeks ago. I had to pay over $10 in shipping so I expected that I would receive my order within a reasonable amount of time. Customer service is slow to respond if they do at all and they did absolutely nothing to get my order to me. I am still waiting. My advice is stay away! I will never order from them again.

I have purchased many things from Gurney's and have been highly disappointed. This past year in the late winter I ordered blue marigold seeds. They were clearly yellow. Also the other seeds I have purchased don't germinate. Do yourselves a favor and go to your local garden center. I will gladly look at the magazine but will never purchase from Gurney's again.

I wish I would have seen these reviews before I ordered from Gurney!
We placed a large order thinking that they would know what grows in MN. Save your money and go to a local nursery! They will have a better idea of what grows in your area, with better quality and customer service. We ended up with little tiny things that will take years to grow, and one dead one that they can't replace for who knows how long. Waste of money! Won't be doing that again!

Ordered some strawberry plants ONLINE.No problem with that. PHONED them a few hours later, to see if I could add another item. The phone operator said that the order was not yet shipped, so yes, I could add it.
Checked back with Gurney's today (online again) and the phone person FAILED to add my item a few days ago. My order has been shipped. So now, if I want the extra item, it will cost me $9 to ship it, instead of the $2, if it was added to my original order.
I'm NOT happy with Gurney's phone people.

I've ordered from Gurney's and lots of other Garden's Alive companies in the last few years. Pandemic aside, their fulfillment abilities were never great but now they are downright atrocious. They continually push your delivery date. Originally, I was supposed to receive my order in April of 2022. By the time I cancelled, they had an ETA of early June.

On the cancellation, they only refunded less than half. I am still after them for the rest. If I can't recoup the cost then I will have only lost about $30 or so. A small price to pay to know that Gardens Alive brands are trash. If you know of a local nursery or mail order outfit, you are probably better off than ordering the diseased and ineffective trash they send.

I placed an order for tomato and pepper plants in early April. I live in a hot climate and HAD to get these plants in the ground ASAP, because it quickly gets so hot that nothing grows. They told me the plants were ready to ship and would do so in 2 weeks max. Well, I just today received the order nearly 2 months later!
The worst part is that they changed the expected shipping dates without a word, like others have mentioned. When I contacted support they just gave me a canned response, and said they would put a note on my order to have it shipped right away. Lies! That was weeks ago. Some rush! Now it's far too late to plant.
On top of that, the plant quality is downright awful. The plants are far too tiny for what I paid. They're all clearly nutrient deficient with yellow leaves and purple stems. One of the tomato plants was nothing but a stick! How can any company ship something that's near dead?
The roots were wrapped in tight plastic that probably starved them of air. When I unwrapped them, the dirt was dry. It's a wonder anything lived through the mail in our heat. Hopefully some of the plants can recover enough to plant in the fall, but I have little hope.
I would NEVER order from here again. The only reason I did was because they lied and said plants were ready to ship.

Just received my tomato plants today and they are in terrible shape, out of 8 plants only one might have a chance, this is the second order in a month that has been bad, the first was strawberry plants that were all dead but on plant out of ten, which they did make right and send another offer but only 6 were good out of ten and now these tomato plants, when you call you get a non English speaker customer representative and it's had to communicate! Will not order from them again! Very dissatisfied

Ordered in January. Mid April now and still waiting for most of plants to arrive.
Wait and wait and wait and go to their website every couple of days. The promised date of delivery keeps changing, but the products are never sent. Getting too warm to be planting trees now.
They delivered a dead, dry stick for a tree.
Some of their stuff has grown though, so it isn't all that bad.
Won't be buying again from them.

I placed an order in August for 3 items. First frost was last night and have not received the order. So far they have only shipped 1 item as of 10/31. Just got a note card saying part of the order was cancelled. Bad company and bad service. Will never buy from them again.

I purchased multiple items from Gurney's back in January…. Delivery was scheduled for April. In April, I was told that delivery would be delayed until mid May. Mid May, I was told items were back ordered and would not be delivered until the end of June. I had ordered blueberry bushes, strawberry plants, asparagus and raspberry plants. We are already experiencing 90 degree weather here in SC, and now it is too late to plant. The reason why I placed my order in January was to insure a spring delivery. Now, thanks to Gurney's, I have missed my planting opportunity for this spring. Will NEVER do business with them again! The only positive note was that getting my refund was no problem…

For years Gurneys was my favorite for garden supplies. However the last two years have been horrendous. The plants I have ordered arrived completely unviable and I am pretty sure they were shipped that way. As far as seeds go I had two entire packs of seeds where only one or two seeds germinated. Gurneys shipping took a ridiculously long this year. I called customer service after two weeks and they said my order would ship the next day but after several conversations over the next several weeks I finally got my order seven weeks after i ordered, too late for this season! I WILL NEVER USE THEM AGAIN.

I orderd yellow bush beans, planted in spring to my suprise I got 90feet of green pole beans, not a yellow bean in the buch.pulled all the plants gave them to the deer. Will never order from them agian,I dont think they even care//

Orders placed and confirmed are cancelled with explanations such as "system glitches" etc.
Orders actually processed and received are sub-par compared to other sources.
I would not recommend this company.

I bought some plants from Gurney's during a sale on their website and checked out. Paid by credit card, standard website checkout process where they determine the total due and you pay it.

I never received part of the order, and the plants I did receive took 1 month to arrive and one of them was dead. But the real kicker is that 2 months later I got a paper bill in the mail for a balance due of $8. I actually thought it was a scam at first, because there's no way for a customer to pay anything other than the total due at checkout on a website. I contacted support and they said $8 is the difference between what I paid at checkout on the website and the full cost of the plants.

Turns out it's Gurney's itself that is the scam.

Several times I have called relative to orders and ended up in India or some such place where they barely speak English and have little knowledge about gardening. Extremely difficult to work with these people as they keep putting you on hold while they try to look up information.

Secondly a very miserable time trying to get a bill corrected with no luck after three calls. Last year onion sets arrived rotten and was told their fields had been flooded and no replacements but would send them this year. The sets arrived this year in good shape but was charged $19.98 due from what little I could understand a price increase. I tried to explain that a replacement order should not have any charges but had no success here. Fortunately there are other Seed Companies that will be glad to have my business.

Bill Flick
Livingston, Montana

Absolute worst customer service. Instead of assisting to resolved the issue. All I've heard from them "was we can't and we don't". No accountability whatsoever. Blamed fed ex and made it sound like it was my fault. Company is a fraud!

It's been about 11 weeks now and still no seeds. I contacted Gurney's asking for a tracking number and they completely ignored me! My order just says 'shipped', they don't provide you with any other tracking info. Will not buy from here ever again!

If I could give this company a zero rating I sure would. Was shorted 10 strawberry plants. Ordered a blueberry bush it came just laying in box completely dried out a brittle stick. Have never been so disappointed in a company. Customer service was a complete waste of time. After repeating myself 6 or 7 times he just didn't know had to consult his supervisor then disconnected what a surprise. Never again last 80.00 dollars you will get from us.