Gurney's

I've ordered from them for years, and noticed these last 2 years the plants and shipments were less than reliable! We ordered 2 grape vines, one came dead, 2 elderberry's, one came dead, ordered 3 tomato plants, never shipped, so I emailed them, oh they were shipped 10 days ago, now it's a 3 day weekend, I'm pretty sure I will not be having tomato plants this year. Sorry they have become so unreliable, I use to look forward to using this company.

There is no way that an item 6 hrs away should take 5+ days to deliver... free or not you need to devise a better plan for your shipping or use a better company... this was supposed to be a mother's day gift

I will never buy from this company again. Don't let me buy something if it's out of stock, this is a waste of my time and now I'm beyond the planting dates for the things that I ordered. I only received 3 out of the 13 items that I ordered and it took a month to receive them. Worse than that, I paid $20 in shipping which was supposed to cover all of these items, and the shipping wasn't refunded. Stay away from this company, if your experience is anything like mine you will receive several out of stock notices by mail and email and eventually have to cancel the remainder or your order, only to not receive all of your money back. I wish I would have done more research but I was enticed by the promotion they were running at the time. (The photo attached does not include the items I purchased that were cancelled due to them being out of stock.)

I got a ga. Peach tree. A year later.it not doing anything. I email no response. Called got put on hold on how to fix the problem.and was going to buy more if did what they said it would thanks 50 dollars for a dead tree

I placed an order early this year & they kept pushing back the ship date. Two of the items were cancelled as they were about to be sent - at the end of June! The third was sent but lost between UPS & the post office. Of course, that is now out of stock too. Same thing happened with out of stock items last fall too. Will NOT order from them again!

Shipping was delayed for 15 days although at the end of the shipping window for the region. Then 10 days shipping from Ohio to Connecticut. Minute tomato plants - 1 inch plugs - no leaves - a few white tomatoes on them from the extreme stress. Their policy is to give a credit for a future order. No refunds. Stay away folks. Try White Flower Farm and Territorial Seed. Great plants.

I placed a very large order with this supply company and have nothing but problems since. They sent me live plants in the middle of February while our zone still had snow on the ground, then they shipped me half of a strawberry support and I got a message the other piece was out of stock and they refused to take the other piece back unless I paid for the shipping back. Do not order from this company, you can only speak to people in India when you call customer service and you never speak to someone who can actually do anything or tell you anything.

Incredible incompetence! Order two items, three each. Prices not good, shipping high... but they came.
Yet only five items. Contact the site, they finally sent the last of the items. Open it up... they sent the wrong item. And you wonder why once great companies fail. This is why they fail: They spend a lot of advertisements, a lot on promo... then they don't care about the customers they lure in. It would be like ordering a can of coke and getting a half filled glass of prune juice.

Seeds that I ordered online were shown as available, order confirmation showed shipping in 1 to 3 weeks, but seeds didn't arrive. Found out seeds would not be shipped until 4/21 from customer service, which is not practical since I plant tomato plants in mid-May. They never notified me of the change. Canceled my entire order.

Very poor products arrived months after ordering. Razmatazz grape bush for $49.99 arrived in a 4" pot. It was mostly just a twig with about 4 leaves. Customer service not good either. Long wait time and representative from India, Will not order from them again

Website says they have things in stock, only to find out they are "backordered" after waiting 2 months and then calling them to get an update. All customer service can do is say "sorry". You may eventually get you stuff but you will definitely miss that growing year.

Like others - ordered plants April 1. Plants shipped 4/20 arrived 4/28 afternoon, all dried, damaged, and DOA. (A few dried pieces of newsprint amongst the dried roots was the haphazard effort to preserve moisture during the mule-train shipping.) Telephone service subcontracted to far-east promised replacement by 6/3. Never arrived. So, Gurneys has my $210, I have no plants, and I have 8 2-foot deep hopes in my backyard. These guys are fraudulent - steer clear!

I ordered two bare root rose bushes. They shipped them out quickly and I received them quickly. When I opened the box on May 12th the day I got them the roots were covered in mold. I immediately emailed them with pictures. Eight days later no response to the original email and the two follow up emails. Do not buy from this company!

After numerous emails back and forth in which they offered me replacement certificates (which I pointed out I would never use as they will never get any business from me again), I finally was told that my credit card would be seeing a refund. What with all the tomato drama I'd forgotten to mention my dead basil. I guess I'll chalk that up to experience and get my plants locally again or start my own next year. Too bad - there were a couple of varieties I'd never had and was looking forward to trying. Someone suggested contacting the BBB in Indiana which I may yet do. These people should not be allowed to peddle the crap that they do.

I made 5 orders but will only receive a small portion of each order. Everything else is backordered. Some until next year! These were not cheap either. When I made the purchases it was stated I would receive everything this spring which would make sense because that's when they should be planted. Now I see some parts of my order will show up in the middle of the summer. A horrible time to plant 90% of what I ordered. This company obviously can't handle being a legit business and should just sell out of their back yard on Craigslist

Ordered fountain grass on May 16 and it's now July 20. I have called several times and always assured " two more weeks". Today I call and I'm told late September. I canceled my order and hope I get my refund in 5 business days like they promised. If not I'll dispute the charge with my credit card company.

Ordered back in April... billed me that same day. I could not reach the company via E mail or phone. I finally had my credit card company take the charge off. Then company notify me that one part of order was being shipped. I finally got a hold of the company & told them to cancel the order... buyer beware!

Placed an order 03/26 for seeds and some trees. The order was cancelled on 04/22. My credit card was charged for the full amount however they claim it was declined and refuse to refund me. The customer service reps can not speak English. Never order from them

Sadden by the lack of integrity. Due to no longer available and credit I was informed they can only refund the additional cost I paid. The bean tower backorder 4 times, if you cancel they want refund entire dollar amount. Warning! 5 months delay!

Ordered 5 tomato plants. I planted them as soon as they arrived. They all look pitiful but a couple look just awful. I'm not sure how long it will take them to recover- if they ever do. Had several items canceled by Gurneys and I finally canceled the last 3 items because I'm done planting my garden with no news from Gurneys. Took 2 phone calls to get it done.

I ordered 5 plants from them - they looked a little rough and dry but planted them as soon as received... seemed to do alright through summer. Come next spring a couple didn't seem to come to life so I called to get replacements like their gardening guarantee states - and the woman tells me they aren't in stock and will have to issue me a credit. Disappointing but works... until I see on the website that one of the items is still available. I call back and mention this, to be told that the replacement shipping window is closed for this season... but I can buy another one to have shipped out ($14.99 plus shipping) - I only paid $7.50 the first time using the 50% coupon. I asked how I was supposed to call when it's still dormant, stating it was dead - guess that's what you have to do - call when there is snow on the ground to be able to get a replacement. Very poor way to run a business - very poor customer service. Not worth the aggravation.

I made 2 orders, May 3 and 4th. Spend $200, get $100 off. Too bad they charged me 158.00 and cancelled part of my order. I now have a strawberry pyramid for 50 plants, they sent 25 and are out of stock. Will not refund me until the last of my order ships in the fall, refuse to send different strawberries. I have to pay more $ and hope they send me strawberries. I am sent a email changing the ship date of my order at least once a week. Not to mention the customer service outsourcing to India, where they are rude and you cant understand them, upon asking to speak to someone without such an accent i was put on hold and promptly disconnected. Now i get to go through all my bank statements to see how much they really scammed me out of. I never did see a discount.

When I received my peach tree from them it was a bare root 2' tree but they packed it in a 4' box. It was completely broken and dead when I got it. It looks like it was packed by a 4 year old. I will NEVER use them again and neither should anyone else reading these reviews