Gurney's

I ordered some plants months in advance. At the time they said they where in stock and couldn't ship untill the fall. So i proceeded to order and pay for said plants. They charged my card immediately. Now lets move forward to the fall. Instead of my plants i get a card in the mail stating that my order is out of stock and i will be refunded promptly. Yes i got my money back but not until months later. I know its not a huge amount of money. But thats not the point. You take peoples money saying you have a product for sale IN STOCK and then keep the money for months before refunding it and telling them they aren't going to get what they bought. Its not right.

Gardening is a release for my boyfriend and he takes pride in what we plant every year. We usually order from Jung's, but Gurney's sent us their catalog earlier and had a huge coupon if we ordered early. My boyfriend has had a couple of jobs impacted by the pandemic, so we decided to take advantage of this coupon. BIG MISTAKE! First of all, they charged me immediately, so I expected that when it was the right time for our zone I'd get the whole order. I got part of it, a lot of seeds, and that was fine. My next shipment was for garlic and strawberry plants. We paid $5 for garlic and got ONE bulb. I could have gone to Kroger and paid 50 cents for the same thing. I paid $14.99 for a pack of strawberry plants. I got a bag of dirt with no sign of plants in it. Now, I am waiting for my blackberry plant. It was shipped on 4/22 by FedEx. No sign of it, and the FedEx tracker only lists it as IN TRANSIT. At this point, it will no doubt arrive dead and I will have to wage war with them to get a refund. I tried to cancel the rest of my order and they would not let me. It's for spinach and carrot seeds and it's going to be too warm to plant them soon. I ended up having to go buy plants at the local nursery, which will be my go to from now on. They had a lot better inventory, better prices and better customer service. I'll only order from Gurney's again if I am desperate or senile. If there were Zero stars as an option I would have selected it.

They ship bare root plants that are already dead on arrival and WILL NOT REFUND SHIPPING CHARGES. Will not refund your money, but give you credit for future purchase. When you want to purchase something that is still in season, shows everything Out of Stock. I've had it with this BS. NEVER AGAIN!

I disregarded some of the negative reviews thinking they were just random complaining people--but don't make my mistake! Order elsewhere. The varieties here look so lovely and the price is right, but then YOU NEVER GET YOUR ORDER FOR MONTHS. Yet they charge your card immediately and don't allow you to cancel your order. I ordered over a month ago, and they keep sending me emails saying my order is processing and each time they push the expected delivery up. Now I have missed my planting window and will not be able to get anything started indoors, and STILL no seeds. (Last email says they may arrive in APRIL and I ordered in FEBRUARY.)

The website says they ship seeds immediately. It also says they ship live plants at a safe planting time for your zone. The tree (with bare sensitive rootstock) I ordered came right away--in early March when the ground is frozen here in MI!

I ordered seeds and strawberry roots 3months ago. I receive the seeds a month and a half later. (Three weeks late on planting.) then when I finally received the box of strawberry roots I cld not wait to get them planted seeing it was three weeks past the planting time frame. Opened the box to two AZALEA PLANTS! I called and complained stating I ordered strawberries and the order was wrong and they said oh that 's cause we ran out of strawberries... then they offered me another kind of strawberry. I said you ran out and decided to ship me azalea plants instead of a different kind of strawberry. The the hell do I want azalea plants for! Now it's almost 4 months later and still no strawberries! I will NEVER EVER USE THIS COMPANY AGAIN. Don't waste you time or money this business is a joke that send there calls over seas so you can't even understand the person who you are talking to. Had to rate them and I wld have given a zero but it was not an option!

First time Gurney's shopper. Bought 5 orders of 6454 TOMATO DEFIANT HYBRID PLTS. They were dead on arrival. Replacement order is too late to plant. Customer service argued and refused my request for a full refund on these plants. Will be filing complaint with the Better Business Bureau.

I ordered Grasses and Cardinal flowers twice this Spring and they never grew. My other plants, from other sources, are doing great so it is not us.

Plantings can be time sensitive, Gurney's does not seem to care. Seed potatoes were supposed to be planted one week ago--arrived today. No tracking. Never again.

I ordered and paid for 2 fruit trees in November 2022. I have been waiting patiently but yesterday March 23rd I emailed to check on my order. I received this email today. Thank you for contacting us regarding your order. I am sorry to inform you that the remaining items on your order *******2200 have gone out of stock and the order has been canceled. A $79.98 credit is being processed to your PayPal account.
I WILL NEVER ORDER AGAIN and now I am waiting to see if my money is returned to my account

I ordered a GOJI Berry plant and they delivered as dead completely.
1. They are not ready to give a replacement.
2. They given a replacement certificate which I have to pay shipping $6 again.
TERRIBLE CUSTOMER SERVICE,
Don't go with this..

Gurney's owners are thieves! I bought plants end of March. No shipments for weeks. Customer service awful. Plants arrived as near-dead sticks and seedling wrapped in newspaper. Pathetic. Paid postage to return them for a FULL REFUND. I get an email that they will NOT REFUND MY MONEY but instead give me a lame CERTIFICATE so I can buy more near dead sticks and seedlings. My refund should be $133.92. Their CERTIFICATE is only for $105.43. REALLY? Why aren't these owners in jail? I've filed a complaint with the BETTER BUSINESS BUREAU and am leaving reviews everywhere I can think of. SHUT THIS COMPANY DOWN!

Ordered seeds that were in stock. Paid bill, notified 2 products backordered. Shipping 1 month out. Won't be able to use the seeds till next year Stay away bad place.

I called them 2 weeks after my order, requesting delivery, got Indian woman who said essentially nothing. Six weeks after ordering, sent them a nasty e-mail alleging fraud. The next week I received 2 different postcards that everything I ordered wouldn't be available to ship for another month. DO NOT EVER ORDER ONE SEED FROM THIS COMPANY!

We ordered seeds and plants, which were to arrive the end of March. Middle of April and still nothing. So much for their guarantee. Will never order again from gurneys.

I ordered an assortment of seeds, trees, and pepper plants in December. Most were set to be shipped by early spring. The seeds were alright. The pepper plants arrived in mid may (after being back ordered for over a month) in plastic wrapped boxes and were brown, dry, and said plant immediately. I did- planted, watered and they have yet to come back to life. Then the trees were back ordered multiple times. It is the first week of June and they've just arrived as 8 sticks (a mix of 3 tree varieties) which are all plastic wrapped together with no labels or leaves. Literally they tied the 8 sticks together, no dirt or anything and stuck a plastic bag over them. They just look like 3-4 ft long sticks with almost no roots. There were no instructions for planting in the box, but instead an email saying we've created an online video series for your convenience. Absolutely inconvenient. I will never purchase from Gurneys again. We have ordered and planted over 30 trees and 100 shrubs from other companies over the past 2 years and the quality, speed, and general aliveness of those plants is immeasurable when compared to the horrible experience with gurneys

I ordered some vegetable plants in January. My credit card was charged supposedly so they could hold my order. Now it's April and I find out that some of the things I ordered are out of stock and won't be in until after my planting times. Now I have to scurry around to local nurseries to try and find what I need. This happened last year as well but I thought it was because of the pandemic so that is why I ordered so early this year.

I WILL NEVER SHOP HERE AGAIN.

Ordered in Feb for 2 different packs of seeds. I got one pack but as now 0n 19th april spring still waiting for the other said was back ordered don't think I will get.

I ordered several raspberry and strawberry bushes from this company. I didn't receive one of the Anne raspberry bushes I paid for and wrote to customer service immediately asking for a refund. After 2 weeks they Informed me I will get a CREDIT not a REFUND. I will loose $9.99, the cost of the MISSING item, as I will never order from them again!

Ordered seeds early Feb to get started indoors, it is now APRIL and still no seeds. Called and they say they will ship next week.
Lost weeks of growing time, will not use Gurney's again

I had bought from Gurney's previously and was happy with the product quality. I did not know about their customer service as I had no need to contact them. This time around, though, I placed an order in late March and was charged for it two days later. The promised ship date range was March 30 to April 13, come and gone now without a shipment. The only way to contact them is (1) by phone, on your dime as they don't have an 800 number or (2) by sending them an e-mail. (The chat line on their website does not work). Because I got two conflicting e-mails from them following my order placement, one confirming the order and a second saying I had left the item in my shopping cart, I tried both methods. My e-mail resulted in an eventual response, OVER A WEEK LATER. While waiting for a response I tried the phone. My call got me to an individual whom I could barely hear despite my repeated requests for him to speak louder, whose English was difficult to understand at best when I could hear him and who was unable to answer my question.
So, be smarter than I was and stay away from Gurney's.

It was a warm and sunny day in early spring when I decided to place an order for some seeds and plants from this company. I was excited to start my garden and their website had a great selection of products. I spent a good amount of time browsing and carefully selecting around 23 items, spending a total of $136.

At first, everything seemed to be going smoothly. I received an email confirmation of my order and was given an estimated delivery date. However, as the days turned into weeks, I started to become concerned. Only a few items had been shipped, and when I checked the status of the rest, they were still listed as "in stock and ready to ship."

I contacted the company several times, but each time I was given the same generic response that my order would be shipped soon. But it never was. Finally, I had enough and decided to cancel my order. It was the first week of May and I couldn't wait any longer.

When I asked for a refund, they only refunded me $75, even though I had paid $136 for the order. I felt cheated and scammed by this company. It was a disappointing experience, to say the least. I would not recommend them to anyone and advise others to avoid them at all costs.

This is one of the worst companies that I have ever dealt with. By the time you get your order, the season is over. DO NOT USE THIS COMPANY! I have had several orders and they are all months late, and they have never shipped when they say they will.

I orderd 3 packs of defiant tomato seeds for almost 8 bucks each and it took 3 weeks to get them when i did get them and i was ready to pot them i found 4 seeds in one pack 9 seeds in another pack and 11 seeds in another pack. Now for 24 dollars for the order is not good.Icall them and the one i spoke to said there was nothing she could do. In short i got ripped off and they stuck it to me i don't recammend this company. Things are tuff for everyone but to take advantage of us. VERY DISAPOINTED