Gurney's

Wish I would have read reviews first. I ordered over $100 in seeds and plants. Original shipping estimate was mid march for seeds. It is now April and after 3 phone calls have not received seeds which I wanted to start inside. I asked for a refund which they told me the system wouldn't let them do until it was in shipping status? They are currently holding my money hostage...

After placing my order I received tenativ shipping dates. Okay, no problem.

After several times of the ship date being moved I called. After breaking the language barrier, see the people from India do not speak/understand English well enough to get my point across, I was transferred to an American based supervisor.

Well guess what? Not only had they been pushing my ship date, they didn't inform me that some of my order was unavailable. I had ordered several apple trees that were suddenly unavailable. Main problem is that certain trees are needed to cross pollinate each other. So, not only do I have several holes in my yard for no reason, I have trees that are coming, some day I guess, that will be useless. No alternatives were offered. I really don't think they care. This was my first and DEFINITE last time ordering from them. Shop local.

They are however still accepting orders/money for the unavailable items.

I ordered a lily and received a bag of dirt, no bulb, no seeds, nothing! When I called customer service they would not refund my money, just give me a certificate to purchase something from them, another bag of dirt I guess. Not impressed nor will I buy from this company again. Very disappointed.

Still waiting for seeds I ordered 3 weeks ago. First I was told it was a color mix up. Funny, now of my seeds have color choices. Shipping dates gets pushed back everyday I check. Gone from the 11th of March, now several items are showing April dates.
Tell us what's going on... Help us understand!

I wish I looked up reviews prior to my large order. I live in Pittsburgh and start my seeds beginning of April but not getting my order till mid to late May. I put in a complaint but still haven't heard back

Ordered on April 1 and got my order June 15. Had to complain twice. They finally acknowledged and arbitrarily gave me a $20 credit for my next order. Which is no better than the usual catalog incentive. My sweet corn is now 4' tall and withered; no corn and no more growth. I still think highly of their seeds but their order processing this year is a complete ripoff.

I would give Gurney's a zero if that were possible. The tomato plants were all dead when received. Called customer service to get a refund. No refund was permitted but you can have replacement plants. I was told they would prioritize the new ones. That was a lie. I called a month later and was told they still wont ship them for another month. DO NOT buy from this company.

Along with many other customers, I am very upset with the poor delivery time of my order. I will never order from Gurney's again. I called three times now and still do not have my seeds. There are many other seed companies that are waiting for my business.

I originally ordered raspberry plants they were rotted when they arrived. They replaced them with more rotted plants. So since they won't give your money back I ordered flowers I believe it was June never received a them until the beginning of November and the rest end of November. Needless to say no of them came up this year. I always heard that Gurneys was good. NOT! So I have nothing to show for $60 worth of plants and over $40 in shipping. It makes me sick I wasted that much money.

This company has turned into a disaster. I ordered seeds 8 wks ago, still no seeds. They have ruined my plans for gardening for this year by not sending seeds promptly.
Customer service? LOL, Could not get any help from them.
I WILL NEVER use them again. Stay clear of this company if you expect any type of service or seeds sent out in a timely manner. Very bad, very bad indeed

WORST EXPERIENCE EVER! I am so disappointed. One of the items I had on my order was cancelled by Gurney`s but there was no communication about it so they refunded the money to a card that does not exist anymore. The way a figured it out is when I logged in to check on my order which is late about 3 months now and still not here. I called customer service and their representative said she can`t do anything about it because the transaction is pending but to call 5 days later and they have their way to cancel the transaction and will send me check. Today I called and they said it is too late now and they can`t do anything about it. When I asked to talk with a supervisor they told me they don`t have any! I don`t understand how companies like that can be still in business! Do not waste your money and find another company to do business with!

Was told my order would be delivered on 3-2 to 3-4, it's now 3-8 and I called and someone who could barely speak english and certainly didn't understand it told me that my order should be shipped in a couple of days and I should receive an email on it. What! No reason as to why I haven't received it yet and couldn't explain anything. Very poor customer service.

I ordered several plants in July of 2020, here it is in October and I just received my first plant. The box I received was supposed to have 2 of my 4 items in it but only had 1. When I called customer service to alert them to this, they told me that it was fed ex's fault!?! How is FED EX responsible for their failure to pack a box? At first they were going to resend the missing item, then they didn't have it, then they were going to give me a credit because it was "someone else's fault". After 25 minutes I finally convinced them to give me a refund as we are now out of planting season for the item. Never buying from this company again and I will not buy this brand from the big box stores that carry them either.

I have ordered from gurneys for my significant garden for years now but the last 2 years they have been awful. I placed my order at the beginning of the year so I could have everything I needed for my spring crop and haven't received anything in time to plant on schedule. I did get a couple partial deliveries for my winter crop but they shorted me multiple items. Still waiting for some of the spring order to ship. I've emailed and asked for updates or a credit and got no response... ever. Then I sat on hold forever to get someone who barely speaks English to tell me it's all on the way. That was months ago, still shows ready to ship. $200 down the drain. I'll never use them again.

I wish I could give them a BIG FAT "ZERO".
I ordered plants 7 weeks ago. Still not shipped! It doesn't do any good to call customer service. They tell you they will escalate shipment and it will ship ASAP. Wait 7 days, still only received 1 part of the order. Another part shipped yesterday. They rest will be escalated and will Shipp ASAP. Now, one part is on back order and not expected in until middle of next month, so it should ship by the end of next month. WTH? I will NEVER order from this company again. And people are complaining because Amazon is putting them out of business? Guess what, I am going to reorder through Amazon and cancel my whole order. Imagine that!

I placed an ordered for live tomato plants. They were shipped FedEx Smart Post. I was given a delivery date for 3 days after they were shipped! They arrived 12 days later, dead! In the meantime I called Gurneys and was told I had to wait 10 to see if they were delivered because they have a contract that says they have 10 days to deliver. Why would you ship live plants, seedlings at that, knowing they had 10 days to deliver them. I also received a Gooseberry plant a few weeks before that was a dead stick with 2 wrinkled dead roots. That was delivered in 3 days but was already dead. I called and they wanted to give me a "credit" voucher. No Thank you. I want a full refund as stated in your "guarantee " I will never order again from this company. The shipping cost was outrageous for them to be shipped the cheapest version of FedEx!
No precautions were made for these plants to stay hydrated especially with knowing it could take 10 days. These were tiny, delicate seedlings.

I buy my garden seeds every year from Gurneys. Their seeds are the best and I always have a beautiful productive garden. They carefully package and ship in a prompt manner. Plants are healthy and packaged to withstand the trip. They offer great deals and give good discounts to return customers. Their catalogue is free and beautiful, you can also buy it all online. Have used them over 5 years and love their products and service.

Ordered Tiger mix Lily bulbs on October 18, was told delivery estimate was 11/08/16-11/13/16. It's now November 16 and still no bulbs... so I called to see what is wrong, and was told it is out of store. Why wasn't I informed of it? I can order from other company. But now Planting window lost... season lost. Horrible customer service!

Ordered seed that I wanted to start in doors, went past the estimated time of arrival and i called them. They told me there is a 4 week waiting period for all seeds as all seed company's do this. The other places i order from do not seem to have that policy.
Still have not shipped at all just waiting for something. Planting already past time to plant. Will not give me a date as to when they will be shipped. Terrible servicee

They advertise 20, 30, 50% off. Plus free shipping. When I called to place my order, I was told the codes all have expired. I had 5 different codes. Even with the one code it came out more than the advertised price. Good thing I called to place my order. Asked to speak to the manager. There isn't one.
Very disgraceful.

Garden has been ready to plant since mid-March. Ordered seeds from Gurney on April 2nd and still have not received them (April 16th). Last purchase I will be making fro Gurney! Much better service fron Burpee!

My order was for seeds, seedlings, and fertilizer. Ordered in mid March, observed some seedlings were not available until mid April. Order arrived first week of May with 3 chocolate cherry tomatoes dead. Herbs suffered but are getting well. Big Beef tomatoes recieved in good shape and are doing well. Still to be sent is a packet of multi sweet peppers. All in all, first time ordering plants and likely will not order again and certainly not from a Northern nursery. I've since sowed some replacement tomato seeds and will endeavor to shop locally. My State Region is South Carolina. My sugestion is don't use US Postal System as my order was delivered 4 days later than first reported. I'm retired on fixed income with meager garden that keeps me busy. Likely, I could save more on good fresh food by buying from local groceries. By the by, I did plant the subject tomato plants just in case they could be refreshed or recover but no joy. Ray

My husband ordered strawberry plants as they advertise we ship when you should plant in your area. What a lie. They shipped March 19th and they arrived today March 29th. We live in NE Ohio and can have killing frost or freeze into May. We had snow on the ground last week. No way to get out to plant. All the plants look dead and they were dry as a bone after 10 days in shipping mode. Why ship Fed EX if all they do is turn it over to post office? That means more of a delay. I complained and was informed if they didn't grow we had a year of customer satisfaction. How does that make up for shipping at the wrong time. NO ONE in our area can plant strawberries outside. Never will we order from them again. Will see if the corn comes up but right now not in a good mood with their system.