Gymshark

1) Took months.
2) The tracking said it was delivered but it was not
3) Customer service phone number does not work
4) I will not upload proof of purchase that will have some of my info on it.
5) reporting it as a scam.

If you have bad customer service, it wouldn't matter as long as everything goes well and you don't need it. But apart from the fact that with every 5th return, something is booked incorrectly or you are sent the wrong item, Gymshark has recently excluded the return of underwear, regardless of whether it is originally "sealed". According to German law, this is simply forbidden! Answer from support "Unfortunately, regardless of your location, we're unable to accept returns for underwear and swimwear due to hygiene reasons." Unable... I have only ever encountered such dubious behavior at Mediamarkt. One customer less, but they don't seem to care. Poor.

Sizing guide is incorrect and off by almost two sizes.
The material is either too thin or thick —
The quality is terrible alone let alone for the price points they've set forth.
This will be my third round of orders to gauge the quality for their long sleeves, leggings, sports bras and tops. Everything has been return.
Last and final attempt and I can confidently tell you their products are being catered to inexperienced teenager influencers. Save yourself the headache and avoid.

I ordered a nearly $150 outfit. Couldn't be delivered had so email cause no phone number. Jacket was sold out. They resent the items anyways although I didn't want them leggings are super tight and supposed to be med? Yes right. Hard as well to return waste of money for hot thick items that's are not sent or no customer service and sizes are way off. I weigh 135 and the med is soooo tight on me. Horrible company

I purchased several items from them for my son over Christmas. 1 of the items did not show up at all, and the others were the wrong size. When I emailed the company, they said that the window for returns was passed, and that I was welcome to purchase the items again. Then they said I would get an email for other options, and nothing ever came. I have left 2 messages on their website, chat portion, and no help! Don't buy from them! They don't stand behind their products!

I order like many others during the Black Friday sale. My total was charged yet multiple items had been sold out. I have only received 1 pair of shorts. The remaining of my $300 order is "lost in transit". I get all that and would have been happy if they would have just made it right. However when i wanted to know how my refund could be expedited so i purchase elsewhere to ensure my son gets his Christmas gift i received no response. No items, no refund, no response. Terrible customer service and of course only via email because there is no number listed and when asked for one heard nothing back. I'll be filing with my bank.

Hi it's Rafael!

I just posted "how to style: gymshark 5" inseam shorts | outfit ideas!" on my YouTube: Rafael Mendoza!

They fit true to size. I am 5'10 and 165 lbs. I bought these shorts in the size small. There are not enough good things to say about these shorts! They are amazing! I wear them almost every day. Although I run them through the wash often, their quality has not changed. I have a few pairs including white, black, red, and blue. I was nervous about staining the white pair. But every stain has easily washed off! These shorts are top quality. They are also pretty affordable! Love them.

Leggings I bought last heart Black Friday was awful. One of them stretch so much on butt and thigh area and waste band is way too tight. I know cheap legging does much better than that. Other legging is see through. I ask for refund or exchange, they insisted they can not do it. I am very unsatisfied with their product and their refund policy. I am not going to ever purchase their product.

I had my order get lost, then took 2 weeks to get my issue resolved. (Such a slow, no sense of urgency process). I understand, it's the holiday season, however took way too long to be resolved! Making me miss the sale of 20% off orders over $100. Even though I know I was given a coupon. Anyways, this shall be my last time I order from you guys!

I ordered during the Black Friday sale. Tracking says it was delivered in mailbox but I never received it. It wouldn't have fit in my mailbox to begin with. No call center. Contacted customer service and haven't heard anything. This was a Christmas gift that I desperately needed. Now I'm just waiting around for then to get back with me to replace and send my items ASAP. Wish I would've read the reviews before ordering.

I have purchased 2.0 leggings for years now. Every single pair rips on things after 2 wears. Contacted customer service and they offered a $15 gift card… a $55 leggings SHOULD last more than 2 uses! Will not buy from them again!

Worst purchase ever. Not only they charged me more than what was stated in the receipt but they do not specify that shipments come from China and not Germany. Certainly, I would not buy again from them due to the ridiculous CO2 emissions just for a couple of gym clothes.

I bought several items for my son has gifts and the T-shirt he received was a small but it looks like a women's and they would not accept a return or exchange. I'm very disappointed with their communication and they have horrible customer service.

I have ordered 3 different short sets and let me tell you it's terrible. The shorts and bras are very thick, the seams are in awkward areas. The thighs roll when you squat. The tags are on the inside of the right leg by your crotch and it is scratchy, uncomfortable and hangs out when they roll. The material is hot, very compressive and all three sets fit different. I'm typically a medium but I had to order different size top for each short. Would never buy again. Not worth the hype or the price

Everything I've ever bought from gymshark has just been meh; all the leggings I've ever ordered are too stiff and scratchy and way too thick. Also, not great longevity of the fabrics. It's a lot more efficient to invest a bit more money in a pair of SBs or Lulus that you know you can wear for years and they'll still look brand new.

Ordered the same hoodies for my boyfriend and my dad, one was a Medium and one was a Large. The Large came way smaller then the Medium and now every size is sold out so I can't exchange for a different size. Not to mention this is the second time I have experienced sizing not true to what it says. I'm really disappointed overall. I found the customer service was worse, they weren't helpful, plus they were sarcastic back to me.

I ordered from Gymshark on Black Friday. Great sales were going on so I hopped on it. Have not heard anything about the order in a week, then I suddenly get an email that my order is out of stock…. How was I able to fully pay for the order through checkout when it's out of stock? Gymshark oversold their products and then emails you that it's out of stock a week after you purchased it. Useless company. If the product is out of stock, don't let buyers purchase more of it. Such a basic concept that none of the employees at gymshark can grasp.

I met gym shark a few years ago through social media watching videos of athletes and bodybuilding. I bought their first outfit a few years ago, and I've recently become a more loyal customer. I saw a big promotion last BlackFriday and I ordered a lot of clothes, but unfortunately, someone misappropriated my package and I didn't receive the products. I sent them an email letting them know what happened, and they gave me a 20% discount coupon. So, at Christmas, I took the opportunity to make purchases, and I received everything this time.
I like their products because they are very good, last a long time - and are perfect for the gym. You feel comfortable during the exercises and the style is very good too.
It's true that because I'm not an American company, some deliveries take time and can even get lost, but I only had problems once, and they were quickly resolved. I strongly recommend this brand!

It's been 23 days since I made an online purchase and their tracker is still showing "processing". I've contacted the courier that they use and they verified with me that their warehouse never received the package from gymshark. The customer service at gymshark is basically nonexistent - I emailed them about the issue a week ago and no one has gotten back to me. At this rate I'm going to have to file a report against gymshark with my bank. I do not recommend gymshark due to very poor customer service.

Ordered hoodies and T shirt but did not deliver after 2 months and still no body answers. It was the worst experience I could ever have from an online shop. Lost my 200 $ and after 2 months even there isn't a number to call and track what happened to my order and to give my money back. Made me never try anything online.

A friend and I both bought from Gymshark last boxing day. She got her refund soon after she dropped the return package at the post office.

I also returned my package, but didn't receive any refund after a month. I've provided them a copy of my return confirmation email, the shipping label, the post office receipt, and Purolator tracking history showing that the package has been delivered back to their warehouse a month ago, but they're still saying that they haven't receive it and they're "looking into it", and withholding ~$150 from me.

Truly the worst customer service. 14 days waited to be told damaged(I had to look it up and tell them. No email.). 4 days to be told sucks do you want a refund. 2 days ignored by Nelgie to confirm (not a weekend by a representative). 2 days I had to open a new thread for refund. 3 days later refunded. (Then when I was refunded they blamed me for opening a new thread?!) customer named "Emer" gave me the most back handed email. Did not appreciate them I should've gotten paid for how much work I had to do because of their lack of communication. I loved this company before and have ordered hundreds of dollars worth but this is it for me after this experience. Refunded 20+ days later

I needed to return some shorts, tried on their return portal, no success. No phone number and customer service via email takes 2 days to reply to your question. I'm beyond frustrated and with the comments on here, I'm afraid to return them and never see the replacement or $ back.

Too bad because my son loves their shirts but I'll never buy from them again with such horrible service