Gymshark

Honestly. I ordered stuff a few weeks ago, all of it came and it was the wrong size. That's fine, so I resent it back to them in their packaging with a shipping label back to them etc and exchanged all the xSmall for Mediums. It has been three full weeks without receiving an email about the exchange let alone even receiving the exchange. I got a notification it was delivered today. Expecting to see my new medium clothes, instead I saw that my money had be returned back to me for the items I WANTED IN A DIFFERENT SIZE BUT NEVER GOT! Instead they refunded my money and never sent me any clothes that i specifically asked for when making the exchange online. The refunding, exchanging and shipping of gymshark is absolutely horrible. I never even got a single email or my clothes that i exchanged and paid for!

I ordered on may 29! They took my money $80 They never send me my tracking number! I was waiting for a month! Finally talked with customer support! Terrible very disappointed

EXTREMELY POOR CUSTOMER SERVICE! I had order process with INCORRECT information and they REFUSE to contact fedex to fix information. There contact process is a joke, no phone number, no one to speak to, and just generic scripted responses. Once they process your order they don't care if you get your items or not. Only way to cancel order is to call your bank for a merchant dispute! Its 2020 doing messy business like this is pathetic. Might as well just be a ig store. So low quality.

I ordered a pair of men's leggings size large. They sent a size small with a large sticker on them. I request a refund and they said they aren't responsible for sending the wrong size. How is it not their fault? Not to mention it's impossible to get ahold of someone and the only contact method is email. Save yourself the trouble and DO NOT SHOT AT GYMSHARK! They are a scamming $#*! company!

I have never had active clothes like fit the way Gymshark's does! Plus the quality for the price is unbeatable. Very impressed and will buy all my active wear from Gymshark from now on!

It's been two weeks since gymnshark received my return items, and still no refund. Just stupid bot answers from their customer service. Do shop here! Its a scam

I spend more than $300 in clothes. But I return items for exchange to a different size. One it lost and the other one delivered in December 16, and they didn't send it to me yet!

I bought $30 pair of leggings and they are so see through... I can't even wear them because of how see through they are. For how much I paid, these leggings should not be see through!

Rented out the entire Paddington recreational track for 3 hours on a Saturday, like cmon, people need to train and exercise. It's public for a reason.

Better than most activewear brands. Thick and great quality clothing! I got the vital seamless 2.0 shorts in black and they make your legs look great. I would totally recommend (^:

I returned 2 products and I am still waiting for my refund. They told me the refunds were made but I dont have my money in my account and they are not being accountable for this. Now I dont have the products and the money neither... NEVER BUYING AGAIN

I ordered from them for Black Friday almost one month ago. I had to send 3 emails to learn that my ordered has been lost in the process. They offered to pay me back or to issue a gift card and say that sending a replacement order was not possible as the items were out of stock. After investigating on my side, I find out that only one item was stock out. And guess what? THE TRACKING NUMBER THEY GAVE ME WAS A FAKE ONE. After contacting the delivery service, they confirmed that it was a SCAM and a FALSE TRACING NUMBER. After complaining and sending 5 more emails (of course they took ages to respond every email pretending to be overwhelmed), they are sending me a replacement order, but considering their customer service, I am not even sure to receive it... AVOID GYMSHARK, they are not trust worthy at all and their CUSTOMER SERVICE IS TERRIBLE.

I ordered 6 items during Black Friday Sale, but the parcel was never delivered, since Gymshark forgot to include my house number in the label. When the parcel was returned to the sender, Customer Service said that 3 items were out of stock and that they could offer a gift card, which I rejected since it was their fault to use an incomplete address and that I would not be able to make use of the black Friday price advantage anymore. Throughout 3 days, I received several emails from customer service contacts, stating contradicting information and not willing to offer me a fair solution other than providing a gift card or refunding the entire order. The same items that were supposedly out of stock were available in other colors, but due to technical reasons, offering these items was apparently not possible. In the end, Gymshark canceled my entire order without my consent, although 3 items were still available. I have tried to contact them, but they ghosted me. Very disappointing and unprofessional customer service, wake up, it's 2021 and if you plan on big black friday campaigns, make sure you have the staff and trained customer service team to deal with all issues associated with it.

Don't get me wrong, I absolutely LOVE gymshark, but not going to lie i'm disappointed that there's only very few girls leggings and shorts that don't have pockets and that's a big turn away for me, so I don't buy the leggings or shorts unfortunately.

I found this store in Instagram and I opened for my self a wide range of goods that I was looking for or become interested in. Really good service and website I like it.

All of the sports bras and bottoms I've tried from GymShark have been amazing quality for the price! The brand has become really popular recently, and they frequently have huge sales!

Its bad quailty AND SO EXPENSIVE. I have used a pair ONE time and they broke and got holes in them after ONE use. SUCH vad quality for a LOT of money, 60 USD for $#*! $#*!ing quality. Dont EVER buy their leggings, their shirts are fine and dont break as easily but their leggings are SO bad.

I placed an order Nov. 20, my credit card was immediately charged. Have sent two emails to customer service with no reply. DO NOT ORDER FROM THIS COMPANY!

I've been purchasing from this company for several years and have recently seen a disintegration of both quality and service. Sizing is all over the map so it's nearly impossible to determine what size to purchase. I recently purchased a jacket that turned out to be much too big. While completing the online return form, I was advised that the jacket was a final sale. This WAS NOT communicated during the checkout process. Upon reaching out to their customer support team, I was basically told "too bad, you must've missed it." This attitude and lack of understanding and transparency has lost the company this customer and I plan to reach out to others to share my experience. I will happily take my money elsewhere.

So hard trying to get in to contact with an agent.
Regarding my order. Had to email and wait 5 days.

The goods arrived the next day in perfect condition, good quality leggings. Thank you very much. Well done and professionals in their field.

Bought 2 items. Did not fit. Returned them and did not get a full refund. I was not aware they do not give you all your money back.

I made a purchase over $300 from GymShark on Black Friday on an order containing 17 items. I ordered it within 10 minutes of the sale starting on Nov 17th. Well, here we are a month later and still I've not received ANYTHING from GymShark except for an order containing TWELVE of the same item that I only ordered ONCE. When I contacted Customer Support they told me they sent me another customers order? That was about 2 weeks ago. My account now shows a partially complete order, they are trying to claim that they sent different items than what I received. When I contacted customer support again to see how they meant to fix their mess up to my order, they proceeded to inform me that 5 items from my order are now out of stock. GREAT, so not only did I wait 4 weeks to NOT receive my order, but now they refunded me half my order and still have NOT given me an ETA as to when I should expect to receive the remaining ELEVEN items from my missing order.
To make things worse, I ordered new items from a gift card they provided me with on Dec 8th that have already been shipped out.
WHAT A JOKE.