• Gymshark

Gymshark

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Overview

Gymshark has a rating of 1.6 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gymshark most frequently mention customer service, phone number, and black friday problems. Gymshark ranks 344th among Sportswear sites.

  • Service
    70
  • Value
    67
  • Shipping
    73
  • Returns
    63
  • Quality
    67

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Positive reviews (last 12 months): 0%
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How would you rate Gymshark?
Top Positive Review

“Gymshark Arrival 5" Shorts”

Rafael M.
5/28/21

Hi it's Rafael! I just posted "how to style: gymshark 5" inseam shorts | outfit ideas!" on my YouTube: Rafael Mendoza! They fit true to size. I am 5'10 and 165 lbs. I bought these shorts in the size small. There are not enough good things to say about these shorts! They are amazing! I wear them almost every day. Although I run them through the wash often, their quality has not changed. I have a few pairs including white, black, red, and blue. I was nervous about staining the white pair. But every stain has easily washed off! These shorts are top quality. They are also pretty affordable! Love them.

Top Critical Review

“Do not order from here”

brooke d.
7/23/24

Ordered my fiance some workout shorts for his birthday and just a gift, took two weeks to hear that one of our items was out of stock and we wouldn't be receiving them after we had paid the money for them, very disappointed in such a hyped up business! Customer service is also sad. They care about what the clout and what people think of them. Sad they let down their customers. Didn't even want to leave a star review.

Reviews (109)

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customer service (37)
Thumbnail of user wayneol
Australia
1 review
0 helpful votes
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December 12th, 2022

Bad service waiting Over a month still nothing. Heard nothing so bad I'll go elsewhere.
I'd give a minis 5 star if I could

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Value
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Thumbnail of user erind415
Louisiana
1 review
1 helpful vote
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October 10th, 2022

Never got my order and never got a response. There should definitely be a phone number if this is a real business.

Thumbnail of user williamm3356
Illinois
1 review
0 helpful votes
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October 25th, 2021

I just discovered this site. They had what I wanted and sent it out immediately. No hidden costs and I ended up getting exactly what I wanted.

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Value
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Thumbnail of user aleksandra.wachowska4
AE
1 review
0 helpful votes
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August 9th, 2023

Ordered 2 pairs of leggins with delivery to Dubai. On the page is was showing price in dirhams 260 AED with delivery. However when I bought it they charge me in in USD which after conversion and bank fees was 300 AED. Three weeks after that I got information from dubai post that If I want to get this package I have to pay extra 30 AED clerence. I declined the delivery and reached to the company for refund. Because why would I pay extra 70 aed? They told me they can give me 85 AED back because the cost of delivey is 50 dollars. IT HAS BEEN A MONTH NOW, AND THEY DID NOT GIVE ME MY MONEY BACK. They told me they CANNOT AFFORD TO GIVE ME REFOUND. THEY ARE THIEFS.

Thumbnail of user brittanif9
Canada
1 review
0 helpful votes
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July 12th, 2023

Gymshark has to have the worst custmer service I've ever dealt with. Avoid dealing with them, don't shop there. Save yourself the stress

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Thumbnail of user brians3502
Florida
1 review
0 helpful votes
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March 13th, 2023

Awesome athletic wear at an affordable price! Check out the shark in action at https://youtube.com/shorts/JQ1EyZ8-m5o?feature=share.

Products used:
Tank top

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Thumbnail of user davidd230
California
8 reviews
4 helpful votes
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January 18th, 2021

Fast delivery and great products. Had a little problem with an item and got great online help. Defenitly would recommend Gymshark

Thumbnail of user mohammedi53
New York
1 review
2 helpful votes
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February 11th, 2021

Wrong size. Wrong items. Missing items. TERRIBLE MATERIAL! Definitely not what I ordered. FALSE ADVERTISING!

Tip for consumers:
DO NOT ORDER FROM HERE

Products used:
I was missing products. I will not be using any of the products they sent me.

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Value
Shipping
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Thumbnail of user mariska.wassink
Netherlands
1 review
0 helpful votes
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December 21st, 2023

Ik heb spullen besteld die nog binnen het retour termijn terug gestuurd kunnen worden. Deze heb ik in de verpakking gelaten omdat ik al 3 weken op de laatste levering heb zitten wachten.
Nu is er een korting dus ik heb netjes een mailtje gestuurd met de vraag of deze verekend mag worden. Ik heb mijn spullen nog nieuw in de verpakking staan. Maar het beleid van Gymshark beleid is dat ik de spullen naar hun terug stuur, dezelfde spullen weer bestel en dan de korting krijg. Zeker in deze tijd verwacht je dat bedrijven wat klimaat bewust zijn maar dit is hier niet het geval.

Spullen zien er verder prima uit, ik heb ze alleen nog niet uitgeprobeerd.

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