HalfOffDepot has a rating of 1.1 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HalfOffDepot most frequently mention customer service, and credit card problems. HalfOffDepot ranks 106th among Free Stuff sites.
I use Half Off Depot all the time. There's no hassle. I just purchase vouchers, print them off, and save a ton of money! When my family comes into town I can take them out to eat and then to a show. My sister flies here for work a lot and we can make a cheap trip to the spa and go get our nails done without cutting corners. I purchase from Half Off Depot to go out with my boyfriend, my friends, and lately the great offers with hotels and vacations have been perfect gifts for everyone to get away. If you haven't used the site before you're missing out!
We purchased a certificate to a place that was closed due to wind restrictions... sent an email to customer service not willing to refund... Stay away!
We purchased a certificate to a place that was closed due to wind restrictions... sent an email to customer service not willing to refund... Stay away!
This site is very weird, do not buy anything in this company. You lose money and getting nervous. My store credit (around $200 value) was suddenly expired without any notice and finally be useless. I contacted them, but response was very really slow and a lot of excuse. If you want to save your money, DO NOT CHOOSE this and have to choose much more famous dealer, absolutely not this.
Terrible! Had ordered 2 different items for Christmas gifts, both ordered in what should have been plenty of time... in November. Now it's January 6, and still have not received either item and never heard that items were delayed, etc. Have been in contact with company, told them at this point just to refund my money, and suddenly one of the items is in transit. No longer want it at this point, but too bad. Will never order anything to be intended as a gift, can't depend on this company.
Normally I do not write bad reviews but I feel like it's important to warn people to stay away from this company. I have been trying to get a refund for over 30 days with no success. No one ever answer their customer service telephone line and when I submitted a complaint via their email support address I got an email response that they will look into it. Three weeks later and several emails from me I still have not heard from them.
I ordered a teeth whitening voucher, however when I called the company, De' Javu Salon, to schedule, they didn't know anything about it. The owner said they don't have a contract with HalfOffDepot/ncrowd! No phone number to contact ncrowd so I filed a trouble ticket on their site. I received a confirmation stating they would reach out to the merchant and contact me in 2-3 business days. I haven't heard back from them and have sent 2 update request since that time with no response. I'm out $34.00
Tip for consumers:
Beware! They are posting bogus discounts for companies that have not contracted with them and keeping your money. No phone # to contact them to resolve the issue either.
Hi Marilyn G. Glad we could take care of the issue! Please email me at jason@nCrowd.com if you have any future issues. Thanks, Jason DeBord, COO nCrowd
I'm not sure it's Half Off Depot, or the company InCrowd that is doing the stealing. They are thieves and change their terms on a whim. I'm out over $200 because the merchant will not take even the purchased value of the coupon! He says they were not paid by "InCrowd" - the merchant also said that Half Off Depot (or InCrowd) kept running his offer way past the agreement, then never paying him the money people paid to purchase the vouchers.
Hi Leah H., My name is Jason DeBord and I am the COO of nCrowd. First, let me apologize for the issue with this particular merchant. We pay merchants once they provide the service and redeem the voucher. Please email me personally with your situation and we will address the issue with the merchant and make sure that the issue is resolved regarding the monies that you have paid. My email address is jason@ncrowd.com
I have purchased multiple vouchers for work around my house. The contractors are so terrible that the last 3 i have purchased wont even answer their phones, much less come to my house to do the work. By the way, Halfoffdepot WILL NOT REFUND your money, they simply credit your account so you can move on to the next crappy business. Stay Away! Please be aware they change their name occasionally to fool the public.
Hi SB, I apologize for the issue with these merchants. We do our best to get you the best deals and I hate to hear when a merchant does not do what they say they will do. Please send me an email and I will do my best to resolve. My email is jason@halfoffdepot.com
I purchased items on 12-2-13 for Christmas and have yet to receive them or a credit for the purchase. When I emailed the site, halfoffdepot.com I received an email stating my email was shredded and to reply to halfoffdepot.com/support which does not get received. This is a scam company and I will file a report on my credit card to reverse the charges. I hope they are shut down and fined for stealing and their fraudulent activity.
Hi CS, please send me a personal email and I will get this to a customer support manager that will work to resolve this as soon as possible. My email is jason@halfoffdepot.com
Literally the worst experiences (multiple), mostly as a result of them selling deals for awful, unprofessional, illegitimate companies and then providing extremely delayed customer service when complaints were made and refunds were requested. I have finally learned my lesson and will never ever give this company any of my money again, no matter how many 75% off coupon codes they email me about - which reminds me, I need to go unsubscribe! Here's my advice: stick with Groupon and Livingsocial - they offer deals for quality companies and have great customer service.
Hi Katie, I apologize for the issue and hope that I can help out. Please send me a personal email and I will do my best to resolve. My email is jason@halfoffdepot.com.
I've bought many coupons from them. Most have been good, but you're really at the mercy of the system. Half off depot is slow to respond to complaints and often it takes many emails to get a response. I received some broken jewelry. They told me to mail it back, but they never received it and would not give credit. I will not use them again! Again, most products are legit, but there's no recourse for when the product or company is not legit. Half depot doesn't have your back.
Hi Kiki, Please email me at jason@halfoffdepot.com and I will be happy to look into the issue and do my best to resolve.
This site was OK for awhile but within the last 6 months have had multiple problems, businesses closed, vouchers being refused because of their non payment etc. After multiple phone calls ( ha ha good luck there) and on line tickets being submitted I have had ZERO response. I have about 70$ invested in this, will NEVER use this site again.
Do not buy anything from them. I spent 44 dollars for two mystery boxes and was sent garbage. First I never received them then when I did the merchandise was old and outdated. I can't get them to respond to my emails. They are ripping people off. So not buy anything from them they are a fraud. Use groupon do not use this company you will be disappointed.
Hi Erica, I sincerely apologize for the issue with Deals on Direct and the Mystery Boxes. Please email me directly and I will be happy to have these purchases refunded immediately. Jason DeBord, COO nCrowd jason@ncrowd.com
I've purchase many vouchers from Half Off Depot. They used to be good. Now they are NCrown (or maybe something else again) and cant find my vouchers, of which I had many, as well as the credit I had on my account. Haven"t been able to get any customer service.
Horrible! They out source products from china that are nothing like the description! I ordered a jacket that specifically said "fur lined, cotton" it is not fur lied or cotton. It is a cheap, light weight POS! Even said it was thickened for added warmth which could not be further from the truth! I asked for a refund and they said to mil it back and once received they will refund me however, they will not provide shipping label. No way am I paying them more money to take back a product I am sure will never be refunded.
Hi Jen, please send me an email and I will get this to a customer support manger who will resolve your issue as soon as possible. My email is jason@halfoffdepot.com
I returned a smartphone bicycle holder to them and they totally have ignored my requests for a refund.
I wish I had seen this earlier. I completely agree with everything on this page. I did not get something I ordered and after lots of back and forth in email all I get is a USPS tracking number. What the hell. Everyone wants to complain that Amazon takes over everyone but at least when you order your stuff it comes and they stand by that. So pissed
I have attempted to redeem my 2 nights hotel voucher with Half Off Depot. I have the instructions on the voucher and it did not work. I looked online and it stated the best way to contact Half Off Depot is to email them. That's what I did. Several days go by and I received no response. I emailed them again and finally received a response advising me that I should contact this company via email to resolve the issue. I then instantly emailed this company to only receive an email from them that they do not handle this voucher :( I have left 3 vm messages with Half Off Depot and have not received a call back. I order all the time from Groupon, Living Social, Travel Zoo, Spree Bird and never encounter anything like this before. How do you suggest I get my money back? I'm just very frustrated. Never ordering from them again.
Hi Chi P., please send me an email and I will get this to a customer support manger who will resolve your issue as soon as possible. My email is jason@halfoffdepot.com or jason@ncrowd.com
I ordered something in July and even though my credit card was charged I have never received the product. Think this company has major problems.
Hi D. J. My name is Jason DeBord and I am the COO of nCrowd. Please send me a direct email and I will be certain to have this issue resolved. jason@nCrowd.com
I use Half Off Depot all the time. There's no hassle. I just purchase vouchers, print them off, and save a ton of money! When my family comes into town I can take them out to eat and then to a show. My sister flies here for work a lot and we can make a cheap trip to the spa and go get our nails done without cutting corners. I purchase from Half Off Depot to go out with my boyfriend, my friends, and lately the great offers with hotels and vacations have been perfect gifts for everyone to get away. If you haven't used the site before you're missing out!
People, dont hate on the merchants. We are just as frustrated as you, maybe more so. I am a merchant and have been trying to get paid since January 15. I have given many chances to only be screwed for almost 4 months. I have performed services for free, and no way to retrieve my funds. RUN!
Hi SB. I apologize for any issue you have had. Please send me an email on Monday and I will make certain that all redeemed vouchers have been paid. My email address is jason@halfoffdepot.com
Halfoffdepot bought nCrowd and I recently purchase stuff from nCrowd and to say they suck would be an understatement. I ordered 2 things; one arrived totally bent and the other never came. I emailed customer service and had several email back and forths and I'm still without one item and the bent item still hasn't been replaced and now they are referring me to their vendor. DON'T ORDER FROM THESE GUYS! They are terrible at sending what they sell and then are even worse about correcting the problem.
I bought a Jambox at 50% off. Seemed like a great deal until I received it. Sure enough, it was an open box item, either used or refurbished, and surprise-surprise, did not work.
I contacted their customer service and their response was essentially, "What? That's crazy. We'll look into it and get back to you in 5-7 days." Never heard anything back.
I ended up returning it to the manufacturer.
I will never use halfoffdepot.com again! It's not really half off if it's not new. I could have bought a working item for the same price on Craig's List.
Half off depot is a complete scam! I am a merchant who ran a deal with them and they never paid me! I am contacting other merchants and apparently they don't pay any of the merchants. They wont be around long I am sure run as fast as you can from half off depot! They are changing to the name N-Crowd I am sure to duck and dive from all of the merchants and consumers they have screwed.
Not good to businesses. They will sell your products at even lower prices than agreed just to pay off the certificates they had purchased, and this leaves businesses vulnerable to such low prices that it attracts the wrong type of clients -- those who are interested in getting free rides. I'd still recommend Groupon and Living Social.
I tried to reach half off Depot for 8 weeks now Im just getting voicemail and nobody is calling me back I need to speak to somebody Half off Depot is the worse site to put your money they will sell you vouchers that is no longer valid or the company will not accept purchase a voucher from Animod.com and they are no longer accepting the voucher
Hi Ingrid A, please send me an email and I will get this to a customer support manger who will resolve your issue as soon as possible. My email is jason@halfoffdepot.com or jason@ncrowd.com.
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Hi Chris, please send me an email and I will get this to a customer support manger who will resolve your issue as soon as possible. My email is jason@halfoffdepot.com