• HalfOffDepot

HalfOffDepot

Write a Review

Overview

HalfOffDepot has a rating of 1.1 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HalfOffDepot most frequently mention customer service, and credit card problems. HalfOffDepot ranks 116th among Free Stuff sites.

  • Service
    1
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
How would you rate HalfOffDepot?
Top Positive Review

“I use Half Off Depot all the time”

Margo S.
3/30/11

I use Half Off Depot all the time. There's no hassle. I just purchase vouchers, print them off, and save a ton of money! When my family comes into town I can take them out to eat and then to a show. My sister flies here for work a lot and we can make a cheap trip to the spa and go get our nails done without cutting corners. I purchase from Half Off Depot to go out with my boyfriend, my friends, and lately the great offers with hotels and vacations have been perfect gifts for everyone to get away. If you haven't used the site before you're missing out!

Top Critical Review

“Literally the worst experiences (multiple), mostly...”

katie p.
1/3/14

Literally the worst experiences (multiple), mostly as a result of them selling deals for awful, unprofessional, illegitimate companies and then providing extremely delayed customer service when complaints were made and refunds were requested. I have finally learned my lesson and will never ever give this company any of my money again, no matter how many 75% off coupon codes they email me about - which reminds me, I need to go unsubscribe! Here's my advice: stick with Groupon and Livingsocial - they offer deals for quality companies and have great customer service.

Reviews (56)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user margos1
Georgia
5 reviews
22 helpful votes
  • Send Message
March 30th, 2011

I use Half Off Depot all the time. There's no hassle. I just purchase vouchers, print them off, and save a ton of money! When my family comes into town I can take them out to eat and then to a show. My sister flies here for work a lot and we can make a cheap trip to the spa and go get our nails done without cutting corners. I purchase from Half Off Depot to go out with my boyfriend, my friends, and lately the great offers with hotels and vacations have been perfect gifts for everyone to get away. If you haven't used the site before you're missing out!

Thumbnail of user chip21
Arkansas
1 review
1 helpful vote
  • Send Message
May 15th, 2014

I have attempted to redeem my 2 nights hotel voucher with Half Off Depot. I have the instructions on the voucher and it did not work. I looked online and it stated the best way to contact Half Off Depot is to email them. That's what I did. Several days go by and I received no response. I emailed them again and finally received a response advising me that I should contact this company via email to resolve the issue. I then instantly emailed this company to only receive an email from them that they do not handle this voucher :( I have left 3 vm messages with Half Off Depot and have not received a call back. I order all the time from Groupon, Living Social, Travel Zoo, Spree Bird and never encounter anything like this before. How do you suggest I get my money back? I'm just very frustrated. Never ordering from them again.

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi Chi P., please send me an email and I will get this to a customer support manger who will resolve your issue as soon as possible. My email is jason@halfoffdepot.com or jason@ncrowd.com

Thumbnail of user dote
Florida
1 review
1 helpful vote
  • Send Message
June 16th, 2014

I have ordered many vouchers over the years from HOD with no problems until the last one. What a HORRIBLE experience. The company will not return calls or emails. I have now read the reviews and all say what a waste of monies and a scam! How can HOD let a company like this sell vouchers on their site? The only response i get from Halfoffdepot is "We apologize for the inconvenience and not refund", contact *******@superdeals.today. They are the reason I am so unhappy. BOGO... Yea right! Thanks for nothing HOD. I told them to take me off the mailing list and can't even get that done. UGH

Thumbnail of user stevend17
Georgia
1 review
1 helpful vote
  • Send Message
August 23rd, 2012

Ordered a G-Shock watch and Beats headphones. After a month of waiting on the watch they issued a refund because supplier could not honor demand. Now, I have been waiting another month for the Beats headphones I ordered. They are good for restaurants, but I would not use them to buy products that need to be shipped. They cannot compete with Groupon

Thumbnail of user sb59
New York
1 review
2 helpful votes
  • Send Message
January 11th, 2014

I have purchased multiple vouchers for work around my house. The contractors are so terrible that the last 3 i have purchased wont even answer their phones, much less come to my house to do the work. By the way, Halfoffdepot WILL NOT REFUND your money, they simply credit your account so you can move on to the next crappy business. Stay Away! Please be aware they change their name occasionally to fool the public.

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi SB, I apologize for the issue with these merchants. We do our best to get you the best deals and I hate to hear when a merchant does not do what they say they will do. Please send me an email and I will do my best to resolve. My email is jason@halfoffdepot.com

Thumbnail of user lauriec7
Florida
1 review
0 helpful votes
  • Send Message
May 9th, 2013

Half off depot is a complete scam! I am a merchant who ran a deal with them and they never paid me! I am contacting other merchants and apparently they don't pay any of the merchants. They wont be around long I am sure run as fast as you can from half off depot! They are changing to the name N-Crowd I am sure to duck and dive from all of the merchants and consumers they have screwed.

Thumbnail of user kathleenr5
Ohio
1 review
1 helpful vote
  • Send Message
September 12th, 2013

I am a merchant and I cant even get them to call me! I have had several calls in to them and they dont answer! If they know they will get money from me to do ads and they still dont help- What the hell are they going to do with a consumer!.

Thumbnail of user davidm85
Tennessee
1 review
3 helpful votes
  • Send Message
May 18th, 2012

I purchased three half off vouchers from Half Off Depot on 4/22/12. I proceeded to place my order with the merchant representing the vouchers. After more than a dozen unsuccessful attempts to reach the merchant by phone as a follow up to the lengthy delay in fulfilling my order, I decided I would see if Half Off Depot could intercede on my behalf to get my order filled. Over a two week period and four emails I explained again and again to Half Off Depot that I was being ignored by the merchant and my order was not being filled. The only thing Half Off Depot did was tell me to contact the merchant directly. All Half Off Depot is good at is taking your money. They didn't offer any support after the sale whatsoever. Save yourself a lot of aggravation and find another source to trade. I will never use Half Off Depot again!

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi David, Please send me an email with your full name and the email addressed used to make your order and I will be happy to see what we can do to help out. jason@halfoffdepot.com

Thumbnail of user stevev5
Virginia
1 review
2 helpful votes
  • Send Message
August 14th, 2012

This site is a scam. Purcahsed on Iphone battery from them from XOXO. No product, no refund, no service. Read other reviews of REAL people who use them and see how many did not get their products. See a product at HOD, google it then buy it from a reputable vendor. You can find the same price only you will get the product this time.

Thumbnail of user lovellah
Georgia
1 review
0 helpful votes
  • Send Message
October 29th, 2014

I'm not sure it's Half Off Depot, or the company InCrowd that is doing the stealing. They are thieves and change their terms on a whim. I'm out over $200 because the merchant will not take even the purchased value of the coupon! He says they were not paid by "InCrowd" - the merchant also said that Half Off Depot (or InCrowd) kept running his offer way past the agreement, then never paying him the money people paid to purchase the vouchers.

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi Leah H., My name is Jason DeBord and I am the COO of nCrowd. First, let me apologize for the issue with this particular merchant. We pay merchants once they provide the service and redeem the voucher. Please email me personally with your situation and we will address the issue with the merchant and make sure that the issue is resolved regarding the monies that you have paid. My email address is jason@ncrowd.com

Thumbnail of user sandym16
Illinois
1 review
1 helpful vote
  • Send Message
September 26th, 2012

I do not like Half Off Depot's refund policy. Groupon and Doubletake will refund your purchase if the vendor goes out of business when the voucher is till valid, Half Off Depot will only refund it during the first 90 days, regardless of the expiration date of the voucher. I had 3 vouchers that I purchased for a company that closed down and now I am out out of luck and the money. I will not buy from them again, I will wait for deals on Groupon who at least backs up their deals.

Thumbnail of user pattib4
North Carolina
1 review
1 helpful vote
  • Send Message
April 11th, 2013

I bought a voucher for a local comedy club. The deal was not good for celebrity shows. When I went to make reservations, all the shows were celebrity shows! We couldn't even use the $60 voucher. So I wrote Half-Off Depot for help. I heard nothing for weeks, so I wrote again. I was reprimanded by them for writing again. They told me they were very busy. And I had marked my inquiry as high priority. Again, I waited. I went back to follow up on my ticket and it had disappeared completely. I filed a second ticket, having never gotten a reply to the first. After a couple of weeks, they wrote to tell me there was nothing they could do. The very worst customer service and they do not stand behind their deals. I'm out $60.

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi Patti, Please email me at jason@halfoffdepot.com and I will be happy to resolve your issue.

Thumbnail of user jeans22
Florida
1 review
1 helpful vote
  • Send Message
February 9th, 2014

This site was OK for awhile but within the last 6 months have had multiple problems, businesses closed, vouchers being refused because of their non payment etc. After multiple phone calls ( ha ha good luck there) and on line tickets being submitted I have had ZERO response. I have about 70$ invested in this, will NEVER use this site again.

Thumbnail of user bethk1
Georgia
1 review
4 helpful votes
  • Send Message
August 16th, 2011

I bought a voucher for a home cleaning service a week ago through Half Off Depot.com. After purchasing the voucher, I tried to look up the cleaning service through the Better Business Bureau and it is not listed. I tried numerous variations of the company's name, and I even searched for ANY cleaning service in the city it was listed in.
I went to the company's website and there is no email listed, but they do have a place to send an email through the website... so I did that. I have not heard back. I then called the # listed on the voucher and the website, and I got a voicemail. I left a message and have not heard anything back.
I am starting to think I will never be able to use this voucher and I just wasted my time and money.

Thumbnail of user ingrida1
Florida
3 reviews
3 helpful votes
  • Send Message
May 13th, 2014

I tried to reach half off Depot for 8 weeks now Im just getting voicemail and nobody is calling me back I need to speak to somebody Half off Depot is the worse site to put your money they will sell you vouchers that is no longer valid or the company will not accept purchase a voucher from Animod.com and they are no longer accepting the voucher

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi Ingrid A, please send me an email and I will get this to a customer support manger who will resolve your issue as soon as possible. My email is jason@halfoffdepot.com or jason@ncrowd.com.

Thumbnail of user kimberlyb5
Arkansas
2 reviews
2 helpful votes
  • Send Message
November 12th, 2012

STAY AWAY! They advertise Everything 50% off of the already 50% discount! THEY ARE STEALING MONEY FROM YOU! Bought 2 vouchers- went to redeem them and it says I am unable to redeem these because I ALREADY redeemed them! What? I tried emailing the company (because there is NO phone number to call) and submitted my "ticket" and this has been over 3 months- have no merchandise, not so much as an email reply, and am out 60 bucks. UNBELIEVABLE!

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi Kimberly, Please email me at jason@halfoffdepot.com and I will be happy to see if I can help.

Thumbnail of user laurieh10
California
4 reviews
7 helpful votes
  • Send Message
October 4th, 2013

Terrible customer service. I bought a product through Half-Off depot that was fulfilled by epacificmall.com

Purchased from Half-Off Depot on 8/14/2013 Order # *******

The product was defective and broke after 1 use. I emailed Half-off and they told me I needed to contact the product provider - epacificmall.com

I have emailed them 5 times and tried to contact them via their website 3 times. I got one response asking for the pictures I had already sent them showing the defect. I sent it once again with no response. It has been a month and they have failed to respond or take action with a replacement product or a refund, or even any acknowledgement.

I re-contacted Half-off depot 4 times, and they keep pointing me back to epacificmall. I feel they need to stand up to their vendors if they are not taking care of their customers since I'm sure my money was passed on, so they should at least be able to give me a refund.

Very disappointed in both websites. I do a lot of online shopping and use the daily deals frequently. I will not be using nor referring friends to either website in the future. DO NOT USE THESE WEBSITES!

Thumbnail of user dmanr
Utah
1 review
2 helpful votes
  • Send Message
July 15th, 2012

I have ordered from them two different times. Both times the sites they promote scammed me. Took my money and never shipped the product. HOD say's it's not there problem and no refund was given...

Thumbnail of user devinr
Georgia
3 reviews
4 helpful votes
  • Send Message
September 23rd, 2013

Halfoffdepot bought nCrowd and I recently purchase stuff from nCrowd and to say they suck would be an understatement. I ordered 2 things; one arrived totally bent and the other never came. I emailed customer service and had several email back and forths and I'm still without one item and the bent item still hasn't been replaced and now they are referring me to their vendor. DON'T ORDER FROM THESE GUYS! They are terrible at sending what they sell and then are even worse about correcting the problem.

Thumbnail of user donnam34
Florida
1 review
1 helpful vote
  • Send Message
May 21st, 2014

I am in the process of trying to get my refund. They have absolutely no customer service & want to do things by email & through another company. I bought a certificate for myself & a friend to have our car windows tinted. The company, remember this in case you see it, is called: Tint and Audio express. They told me they can't do my or my friends' car because they don't do luxury cars unless you pay more. I told them my friend had a Kia & they said they still would not do her car unless she pays an additional 50%. I told them this sounds like bait & switch to me. They wouldn't let me talk to the owner so I tried to contact halfoffdepot. They are just as bad. After several phone calls & emails they gave me a credit for my windows & my friends which means I have to pay her & find a way to use the $200 credit. I emailed them & asked for a refund & also tried in vain to call them. I only bought from 2 companies, 1 is out of business & the other no longer belongs to the program. In other words I am out of luck & halfoffdepot doesn't care. I will never buy another certificate from them again!

Thumbnail of user kristinas
Virginia
12 reviews
90 helpful votes
  • Send Message
February 3rd, 2010

I like halfoffdepot.com. It's another play on groupon.com but again, they are not as big so essentially they treat businesses better. Good, but not perfect.

Thumbnail of user tamirn1
Florida
1 review
2 helpful votes
  • Send Message
April 16th, 2019

We purchased a certificate to a place that was closed due to wind restrictions... sent an email to customer service not willing to refund... Stay away!

Thumbnail of user coopersu
Hawaii
2 reviews
3 helpful votes
  • Send Message
November 1st, 2012

Terrible company, scammed me out of two vouchers I purchased - never sent me redemption instructions and actually had the nerve to CHANGE the expiration date on me from a year from the date I purchased to ONE MONTH from the date I purchased! When I sent them a support ticket about this they said "oh well, too bad. NO refunds." NICE! Total frauds and now I am out the money I paid and with no recourse.

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi Cooper, Please send me an email to jason@halfoffdepot.com and I will be happy to look into the issue and do what I can to resolve

Thumbnail of user debj4
South Carolina
1 review
2 helpful votes
  • Send Message
September 22nd, 2014

I ordered something in July and even though my credit card was charged I have never received the product. Think this company has major problems.

Thumbnail of user jasond44
Jason D. – HalfOffDepot Rep

Hi D. J. My name is Jason DeBord and I am the COO of nCrowd. Please send me a direct email and I will be certain to have this issue resolved. jason@nCrowd.com

Thumbnail of user richardd48
Ohio
2 reviews
1 helpful vote
  • Send Message
September 14th, 2014

I returned a smartphone bicycle holder to them and they totally have ignored my requests for a refund.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Why live life at full price? Join our growing deals community. Follow now and get a half life today!

Company Representative

Thumbnail of user jasond44
Jason D.

How do I know I can trust these reviews about HalfOffDepot?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HalfOffDepot?