HalloweenExpress

I sent my return back immediately after receiving it with all items in tack and I'm still (4 weeks later) waiting for my refund. Horrible customer service. They will get back to you right away but keep telling you the same thing over and over. Will NEVER purchase from them again.

These jokers shipped my order by throwing everything in an over sized box (with no individual packaging either) with no packing materials. One piece of paper was in it. No surprise the plastic products that got thrown around the box and banged up during shipping were damaged. They act like it's no big deal and refuse to refund my original shipping fee or my return shipping fee. Super unprofessional and lazy from the beginning to the very end. AVOID

I should have read the reviews before ordering. Like many of the other reviewers stated, Halloween Express is going to miss the Guaranteed Delivery Date. Do you guys understand the meaning of the word "Guaranteed"? I paid extra so my costume would arrive in time for a party. I don't need it 2 days after the party. I am hoping for a full refund, but it sounds like that's not going to happen.

I was super excited this year to dress up with my husband. We normally NEVER dress up. We purchased our costumes online with a promise delivery date of 10/27. I received the tracking a few days later and it said it would not deliver until 10/31. We needed it sooner than 10/31 since we had a party. I called Halloween Express and they advised I could refuse the package and they would refund me the money. That is great but not what I needed. I needed to see if they could overnight or 2 day me what we ordered. I do not have any time to go and search for the masks we bought. We had already purchased our clothing separate to go with our masks. They said they could not help. I cannot believe a company would tell you they screwed up and shipped late but would not rectify the situation. This is terrible customer service. So now, I have to wait for them to refund my money and run around town to look for what I already ordered. So disappointing!

This company is the worst! Don't order from them. They take your money and you get... u guessed it nothing! I got scammed. My 4 and 5 year had no costumes for there fair. Sad kids and lost my money. Thanks halloween express. I hope your kids know how it feels to be scammed by pieces of crap like yourselves.

Took me forever to find the product I was looking for! Finally found it here at Halloween Express. I read the reviews and got nervous about ordering but I gave myself enough time to make sure my order would be here in time and if it was poor quality at least I wouldn't be out much money as the price was great. Happy to say, I am thrilled with the product. Exactly what I was looking for and for a great price. Shipping took long. The product didn't leave Global Express until almost 3 weeks after I ordered online but arrived in 2 days from receiving my tracking #. :) If you order in lots of time you should have no problems.

We spent 200.00 on 4 costumes. When we received them they were so junky none of us could wear them. Returned them only to gwt told we cannot have our money or the costumes back because it was over the 15 day return... we do get a 127.00 credit (Lost 73.00) but who would want to order from them again? Definitely not us!

I ordered a costume for my daughter and paid extra for the separate wig to go with it. The costume arrived, but the wig did not despite the packing slip saying it was in the package. After calling customer service, sitting on hold for more than 10 minutes, I was told that they were shipping out a replacement wig, expedited and it would arrive last Thursday. It is now Monday and we have no wig. I received an email last week with an order number and when I went to their website to check the order status, it says that that order number doesn't exist... an order number taken directly out of an email sent by them! I'm currently waiting to speak with customer service again and have already been on hold for 15+ minutes. I have a feeling this is $15 I will never see again. Please buy your costumes elsewhere and don't give your business to these thieves!

Want to know what one of the stores do with broken merchandise? The manager will "fix" them by rigging them up to the package in a way so that the customer would not see that it is broken, then put it back on the shelf, they do this with expensive items too. - source used to work there.

Wow, with great promo codes u can get the cheapest deal in town! I ordered a costume and it had arrived damaged but after speaking with rowena all was taken care of with 5 star costumer service. I was impressed with a quick response and how much she cared about my experience with their company. Wow, i will be coming back. Thank u

Worst service ever on northlake in palm beach gardens fla, i walked in and watch around the store and was approach to checking of my purses without no good reason what so ever bad business and service will never return but happy you guys looked really foolish in the face when my purse open without any of ur property

I have seen people on Facebook say that Halloween Express is a scam company. I'm sure they have never purchased from them or they would have known better. I have ordered from this company before and have always had good service.
This year I placed an order for an $80 animatronic on 8/20, received an email on 8/21 saying it was shipped and would arrive on 8/22. It did and it worked great

Store smelled of mold and mildew, floor is uneven, building was freezing cold, was denied MANDATED breaks during long hours (6-9 hour shifts) and almost never got my lunch break, or any breaks at all... was frequently yelled at fro leaving my station to use the bathroom, (among other things.) When my uncle passed away I was not allowed to leave to attend to family matters after the news and was expected to be there the day of his wake. All of this on top of being a part time student, but no, The Manager didn't give two $#*!s, she ignored the fact I have college course work to complete was two faced and made sure I was never trained in anywhere else than folding costumes/fitting room. Costumes are low quality items you can buy on amazon for cheaper. 10/10 would not recommend as a job for ANYONE.

The quality of the costume I got was terrible. And being an international buyer it was hard for me to return it. I would never buy again from Halloween Express. I had to buy another costume in my country that was cheaper and had better quality. I don’t understand how can the charge $45 dollars for something that is worth like 5 dollars, plus the shipping to my country. Not recommended at all.

Worst website ever. Ordered a item, with a $47 express promise on date. Had a halloween party to attend and now i will not be attending because this fraud website and company are dishonest and make fake promises. I will not recommend this place to no one. Obviously i want my money back!

Ordered Halloween props totaling five hundred dollars guaranteed its delivery on a certain date. Called them looking for my order which they said it just shipped because they were backed up. I still haven't received the order. The {guaranteed shipping is a joke} still haven't received my order. She said in two more days I guess we'll see.

I ordered a costume described as medium - size 8-10. Everything I own is a size 6-8 but it arrived and was comically small, closer to a size 2-4 than 8-10. The zipper also broke the second I touched it. Contacted customer service and the call center manager refused to offer me any options for return, replacement or refund because I was only 10 days too late to report any "damage" - when I had just tried it on for the first time that day and it broke the 2nd I touched it! Ridiculous. This isn't how businesses should be run, period. I have never worked for a company that treated its customers this way, and I would frankly be embarrassed to work for HalloweenExpress.com.

When online order was placed, they promised a delivery date. On that date came about and no delivery, I contacted customer service and got the run around. First they told me that they gave the wrong promise date. Then I was emailed and told my order # on my receipt on my electronic receipt is for someone else back in 2011, it's 2016 now. They do not want to accept responsibility. I will never order from them again and suggest that others do not either.

Halloween express emailed me a coupon offering a 27% off. For example ghost girls listed on their site for $567. Everyone else has the item listed for in the area of &360-$380. Their 27% off actually comes down to $419. Buyer beware of the fraud

Ordered something overnight express, paid extra for shipping. Gauranteed delivery today. No package. Called and was told 'for whatever reason' it was not shipped until today. HOW inconvenient. They do not deliver as promised. DO NOT RELY on HE.

I bought what I thought was a cat costume for my daughter.It turned out to be just a headband and tail. I am not sure why it would give a size for just the two things. Very poor business, customer service, POS company with kids working there. I shopped the one at Spout Springs Rd in Flowery Branch, Ga. The name of the girl that was absolutely no help, that said she's the manager is Georgina. I was willing to exchange the product for a cheaper one and lose money on it and they would not even do that. I was very disappointed to look on the bottom of the receipt to see no returns, all sales final. Worst company ever because u don't care about your customers. Way to go HALLOWEEN EXPRESS, ruin a kid's holiday. I bet u don't stay in business long with this many VERY POOR reviews. U deserve NO STARS!

So my wife and I ordered an outfit for our 7-year-old (Star Wars Arf Trooper) on Oct 14,2015. On Oct 22, we received the helmet without the actual costume. We contacted the company and they said they would resend the entire costume.

Today, Oct 29, the same day they said the new costume should arrive, we received an email (at 6 PM Eastern, mind you...) saying that our order was canceled due to "inventory problems".

I can understand running out of costumes... but don't wait to tell us on the day it was supposed to arrive and 2 days (arguably ONE day since we didn't get notified until the nighttime) before Halloween!

Very disappointing and I will NEVER do business with them again.

The exact costume is hard to get sometimes yet they're so glad to see you and especially hear about the experience. Amazing people who are really trying to get better.