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I have been a loyal customer for 4 years, but now the product has radically changed and is defective. The seeds will not grow with the materials they provide. Customer service is non existent. I am stuck with a year's supply of product that is worthless and have lost $135.00. I don't understand how they are getting away with this.
The last few shipments of my subscription have not performed well. I am experienced at growing these - since I've had a subscription for several years. Over the past few months my seed quilts do not grow. Only about a forth of the seeds actually sprout and the paper covering on the top of the quilt has become very difficult to remove. In the past you could peel off the whole thing - now it is a tedious exercise requiring one block at a time and a sharp knife to get it off. I have cancelled my subscription - it's just not worth it, Would have given them a 5 star review in the past - now they are barely a 2. The photo below is after 6 days.
Only able to harvest about 1/4 of the tray the last three attempts. Wrote to the company, and they only wanted to outline all the things I was doing wrong, without ever asking me if any of it was true. Very condescending, and not interested in listening to my concerns. They offered to replace just one of the three "quilts." I told them not to bother, as I'm done wasting my money. And one more thing, I grew about 5-6 others successfully, so at this point, I fully understood how to do it. I can also read and follow directions with the best of them.
Hamama has gotten me twice now with false advertising of "Now In!". I check back to see why it hasn't shipped 2 wks after placing my order, to be told it was a "pre-order" offering. The "pre-order" is never disclosed on the website, or during the order process. When checking in, the bot tells you all orders ship in 2-5 days from date of order. After a month I finally get an email that my order is delayed, and given a $10 "points" credit. Too little too late, and does nothing for me as I'll never buy from them again.
I've been "indoor gardening " with Hamama for 2 years and have gifted kits to my family members. I'm super happy with all the products I've received and with their customer service,especially the help I got from Carolyn today. Thank you Hamama,and special thanks from my cat Jazzy,she loves her wheatgrass!
Products used:
Micrgreen grow kits
I was a pleased Hamama customer for about a year. I grew a dozen seed quilts successfully and loved them. So I took the leap and purchased a case of seed quilts (36)? Not a single quilt grew properly. About 10% sprouted and the rest got mildewed and slimy. This has happened with the last ten quilts I tried.
As with other reviewers, I tried to get satisfaction from customer service. Instead of listening and making things right, they accused me of adding too much water. (I didn't.). After a half dozen calls/email exchanges when they insisted there was nothing wrong with the quilts…it was my fault…. I gave up. So now I'm sitting on about $170 worth of worthless seed quilts.
I feel like reporting them to the Better Business Bureau. Their hypocrisy in marketing:"We want you to Love your purchase" is galling. I've never been gaslighted so badly. SHAME ON YOU, HAMAMA!
Products used:
Seed quilts….various “flavors”.
Hello Constance!
Customer satisfaction with our products, service, & support is so so important to us. I am so very sorry that you had some growing pains with our quilts. I just want you to know that we never try to place blame on the customer. When assisting you with growing issues, we always try to provide reasons as to why a quilt might fail and how to resolve it. I understand how it can be frustrating when you have growing pains.
If you are willing to give it one more try, we would be more than happy to help you grow one of your quilts from initial soak to harvest. You can reach out to us at hamama.com/help and one of our grow coaches would be more than happy to help you! Again, we are so sorry for your negative experience and hope that we can get the chance to turn it around.
They only thing that harvest was mold. Contact the company and they only advise was everything they said I did wrong. After I sent several emails they agreed to refund me in full. I did open a case with PayPal. According to the company since I opened a case the refund would but go through. They advised me to close the case so the refund would process. Once I closed the case they refused to refund me.
They are scammers! The product is not worth the money and the company is crooked!
Tip for consumers:
Don’t purchase from this company!
Products used:
Growing pods
Hamama is very expensive and for me, it doesn't work. I've been sprouting for years and my old fashioned tray method works much better. I've been trying this for 4 weeks now and have a few scraggly sprouts with my Hamama. If I'd done it the old-fashioned way, I'd have eaten all the sprouts a week ago. Very disappointing.
Hello Dana!
Thank you so much for reaching out to us! We always encourage our growers to reach out to us at any time to help troubleshoot if there are issues with the growing process! It looks like some mold started to form! Mold is typically due to either the quilt absorbing too much water or the quilt not being peeled within the 4-6 day timeframe. I understand how frustrating that can be! However, with a few growing tips I am confident that we can get you back to growing in no time! If you are willing to give it one more try, I'd love to send you a one-time Seed Quilt replacement so you can give it another grow with the tips I've provided here. You can reach out to us at hamama.com/help and we can get that replacement to you ASAP. Please let me know if/how I can better assist you.
We greatly appreciate your feedback and support!
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Hello Janette! My sincerest apologies that you had a couple of unsuccessful growing experiences. As a veteran grower, I completely understand why you would be frustrated when a seed quilt does not grow. I do want to reassure you that we batch test all of our seeds for quality & they must also pass the minimum germination standards in order to be used in our quilts! However, we take your feedback seriously and want to do everything we can to get you back to growing successfully. If you are willing, we would love the opportunity to work with you directly. Please head to hamama.com/help, and a member of our team would be more than happy to help address any additional concerns that you have! I am confident that we can get you back to growing!