Hammacher Schlemmer

Returned reading glasses ($96) when they clouded over after 10 mos and were unusable. Instead of replacing, as requested, they refunded me and deducted $10 for shipping. I paid more for the product than from competitors because I thought the quality would be better. If it doesn't last one year, it isn't better. I won't do business with this company ever again.

Sometimes there is an expensive product that should solve your problem, but if it does not work, you have spent all of that money for nothing. So Hammacher Schlemmer solves that issue as they refund your money if you are not happy with the product. I did return an item and received a refund without any problem. I have also purchased a lot of products from them that have worked well. The shipping is expensive with no free shipping for larger orders.

My husband purchased an alarm clock for me from them, and it broke. I called and they said to send it back and they would reimburse me with a gift card. The lady also suggested another product that she said was travel size. It came and it was not travel size. I sent that one back as well. Because I have received no refund or gift cards I called them today. Out of an $89.95 purchase, the man in customer service said I would be refunded $11.99 and no gift cards. I asked to speak with his supervisor, and he said same thing. They even sent the refund to the wrong credit card that no longer exists. Do not buy anything from this company!

We ordered a "World's Best Christmas Tree" - arrived with no base and no assembly instructions. Called Customer Service - got mechanical, scripted responses - sorry, blah, blah - we'll order replacement parts, should arrive in 10-15 business days. Asked for a Supervisor, got exact same scripting autobot. He shared no way of knowing if the part is even available - but they don't expediate parts - period! We're returning the $1,000 Best Christmas Tree to the World's worst Customer Service Company! Stay Away - they won't earn your money or trust! PS I also noticed they were unknowingly billing me $14.95/month - for a "rewards" program... I do not remember authorizing that - so everyone who does business with these crooks to check your statement!

I have to say I am utterly disappointed with the customer service provided by Hammacher Schlemmer. I placed an order in December with an assurance before ordering that my items would arrive by Christmas. Well, needless to say one item arrived and one didn't. The one that did arrive did not work properly and I had to return it. The other item took so long I cancelled it.

When I contacted customer service regarding the cancellation, the service provided by the representative was less than desirable. Then after reviewing my banking info, I realized the rewards I earned were debited back almost immediately. In the mean time, I returned the defective item and am still awaiting my refund. When speaking with the customer service representative, I admit I was clearly upset as I thought I was charged for both items. After reviewing an email with the order, I realized I had not, but still had several questions, which the representative refused to answer. Instead she insisted on placing me on hold. I asked for a supervisor. She neither acknowledged my request for a supervisor nor answered my questions. She placed me on hold! Had she given me an opportunity to ask my questions, she would have learned, that I now see I was only charged for the one item and was curious about reimbursement of the fees associated with gift wrap, shipping, and taxes. I have enjoyed shopping with the company for years, but I have to say this gives me pause when considering future shopping.

Ordered an indoor cycling trainer heavily advertised by them. That was July 1st. I have never received an update from them on why it has not yet shipped, just excuses from Customer Service(that's they call themselves). So far the have mislead(apparently lied) and kept moving it back! HERE is where they are just outright Lying and scamming customers for full payment in advance for shipping and the product. NOTE: If you go on their website the are advertising" in stock- ready for shipment" and taking orders. Complete scam

Bought an ottoman with table, and table came cracked and scratched. Called about replacement. Was told to send whole package back. Well couldn't find a box big enough to return it, because box was left out in the rain and was soaked. Didn't get much off just delivery fee. Really disappointed with service. Definitely not ordering off here again.

Please do not order from Hammacher Schlemmer. I never give a bad review without a recommendation for improvement. Here's what happened. Upon receipt of the puzzle table, it was broken during delivery. I spoke with a representative at Hammacher Schlemmer for 15 minutes. I took pictures and emailed Hammacher Schlemmer while on that same conversation and asked for an exhange. I never received the next steps via email and no record of that conversation was ever inputted when I called back. UPS never called to pick up the puzzle table. If you follow-up via email or phone Hammacher Schlemmer just simply starts the process over with no resolution. There are plenty of other companies out there with their products and money doesnt grow in trees so my recommendation is take your precious money elsewhere!

Beware of erroneous monthly charges. I certainly never meant to sign up for Hammacher Rewards for which I was charged $14.95 every month. Perhaps I failed to see some fine print online? Beware and check your statements for any extra charges. Hope this is helpful to others.

I bought a 700.00 outdoor tree, it worked for one week, called customer service
Returned the tree but they took back the shipping and tax…shorted my refund $52.63…the customer service rep was very hard to understand and kept saying to me they cannot refund shipping.ok.ok. I kept telling her NO.it is not ok.I didn't pay for a defective tree but that's what I got.I want a full refund.again she said nothing she can do.OK.OK…No It is not Ok. I thought this company was reputable.do not waste your money…. Shame on you Hammacher…

I had a difficult experience like a lot of people not realizing that I'd signed up for this rewards program and for way too long the fee was recurring on my account. After calling customer service, Vesta helped me work it out and make sure it won't happen again. I won't place blame on the company because I should've been more vigilant about what I'd signed up for or been signed up for. Regardless of all of that it was incredibly refreshing to have a rep that was efficient and helpful all while being polite and understanding. Thank you Vesta!

Made a purchase for a Christmas gift. The package was delivered left out in snow and rain under a sign that says to please not leave packages in the garage area and please put them on the front porch. Called the company and submitted a photo of the situation. And spoke with "customer service" that said I could file a compliant but they need to first review the photo and that will take 24-48 hours under normal circumstances. This being the year of COVID-19 I bet it takes longer and they would not say if the item needed replacement if it will get here by Christmas. Totally unacceptable for a supposedly top ot the line service company... never again!

I came across Hammacher.com through strictlymancave and I must say this site has some very unique products!
You can spend literally hours browsing through all their products, they're that awesome! They have everything from a Human Bowling Ball set up to a voice activated R2-D2.
The store has been around for 166 years and I must say it is one of the most impressive sites I have come across!

I thought that HS was a nice higher-end company. However, I called in to place an order (Dec 4 - when I received the catalog). It sounded like a big loud party in the background. The person couldn't/didn't take any of my information down correctly (including my email & address) even after asking me several times. I was told the order would be delivered in 5-8 days. Because I felt so uncertain I called back and was told most of the information on my order was wrong and that it would take until after Christmas to get the order. I canceled and won't be ordering from them again. I hope they fix their systems & processes.

Poor customer service, unacceptable used item shipped, missing qty of multiple orders, and slow refund process. I used to shop years ago, but no more hassle, aggregation and waste times. The order supposed to be replaced is taking too long, requested to cancel order. Customer service reps need to listen what customer is saying instead of just taking calls. Really really unsatisfied with the whole process involved for 2 months for order to be completed! If you have over a month to receive your item, and have lots of patience and time then go ahead and use this web order process.

I have called multiple times since september 2019 asking for the rest of my refund $19.37. I am so done with empty promises. I am unsubscribing from everything hammacher schlemmer offers. Will never buy another thing from them.

If you Google shop the products in their magazine, you will find them elsewhere for 1/3 the price!
Additionally, everything is noted as 'the best..." The two items I purchased, were far from it. Not quality.
My suggestion, Google shop that product first. What you will discover will make you instantly trash that magazine.

Hammacher is a horrible company! I ordered an item from them-an epilator from them. After waiting more than a week, I called them. Customer service told me that the item could not be delivered by the delivery company and was returned to them. But they never informed me, and had the nerve to keep my money!

Bought slippers, but product was sent to my old address. Post office charged me $25 postage to forward package to correct address, and HS promised to credit me $25. But when I tried to order another product 3 months later, no credit existed. Called to complain, and HS said they would send me a check. That was 3 weeks ago and still no check.

I don't recommend purchasing anything from Hammacher Schlemmer.

I ordered an item and paid for it and gift wrapping ($7.00). When the item came it was not wrapped.
I attempted to contact them by phone for a refund on the wrapping. I was held online with a machine for 10 minutes and the pre-prepared message rolled over to another than someone would contact me in 5 days... thes is day 7.

Ordered the Charlie Brown Christmas Tree. When I received, several items were broken. I notified the Company right away and sent the tree back the next day for a refund. The Company acknowledges they received tree back and have promised 6 times a refund is being issued. Here we are in March and still no credit. Unbelievable! Do not buy from this Company!

Bought a gift certificate, they sent an email and mailed the number in an unsealed envelope. Used within a week and it was an invalid number. Service doesn't respond to multiple e-mails and the phone number they give is anther scam designed to get you to buy more and redirect you from service. Out a big chunk of money.

Ordered a tree Oct. 19th-so far have received half a tree. No one is able to tell us where the other half is-repeated inquiries have given us many contradictory answers. It is impossible to speak to anyone-- Customer service is terrible. We are now demanding a full refund. Do not buy from this company