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Happie Family Store

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Overview

Happie Family Store has a rating of 2.7 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Happie Family Store most frequently mention tracking number, credit card, and full refund problems. Happie Family Store ranks 765th among Gifts sites.

  • Service
    107
  • Value
    104
  • Shipping
    104
  • Returns
    54
  • Quality
    96
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
46
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How would you rate Happie Family Store?
Top Positive Review

“Ordered Prednisone for my undiagnosed Crohn's disease, arrived within 10 days”

Dylan C.
6/13/22

I don't know why they've gotten so many bad reviews on here. They wouldn't even charge my card until I answered their call to confirm the address (they called like 15 times until I realized it was them lol). I had then to confirm again once they were ready to ship. Product came exactly as delivered, sooner than the 2-3 weeks they said it would. The product shipped from Dubai, but was manufactured in India. Works just as well though.

Top Critical Review

“Beware! Criminal Scammers”

Tom C.
9/6/22

Please be advised that Happie Family Store is run by a bunch of criminals who scam you out of your money and then never send you your products or medications. About a year ago, I placed a rather large order, paid for it, and then was sent a fake tracking number with Emirates Post. The Store never sent my package, and worse of all, their Russian and African customer service representatives did not respond to any of my many emails and would hang up on me when I called them to address the issue. The Store stole approximately USD$300 from me. Save your money and steer clear of these criminals!

Reviews (314)

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customer service (50)
Thumbnail of user cunanana
1 review
0 helpful votes
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August 10th, 2024

My pills arrived quickly in blister packs, the pills are inconsistent in it's workings
After extensive usage i'm convinced the pills are tampered/different in dosage

They're made in india and usually these meds (modafinil) require a script which is suspicious in itself
I've heard of people receiving mints etc. the prices are also very low so my suspicion of quality consistency and reliability are very doubtful, it's not safe to order scripted meds of the internet.

Overall if you want a type of medication i suggest you go to a medical professional.
You know your meds are the same dosage and fda approved, you never know what's in a pressed pill.

Service
Value
Shipping
Quality
Thumbnail of user gebeilazar
1 review
0 helpful votes
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March 22nd, 2024

Shipped products that don't work. You take the pill and nothing happens. Scam. Do not waste your money. You will feel robbed!

Tip for consumers:
Scam

Products used:
Cialis levitra avanafil all fake and don’t work.

Service
Value
Shipping
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Quality
Thumbnail of user dennisc514
1 review
4 helpful votes
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November 18th, 2020

I've been ordering from them for over a year now, and am never disappointed. Their prices can't be beat and the customer service is second to none. One of my packages was lost in the mail, and was resent by them at no extra charge. I hope they stick around, because I can't see doing business with anyone else.

Products used:
Accutane

Service
Value
Shipping
Returns
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Thumbnail of user tabathaw8
3 reviews
11 helpful votes
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December 23rd, 2018

I placed an order with this company that guaranteed shipping before Christmas according to their website. It has been sitting in "being processed" since. They have no telephone number and will not respond to multiple emails that I have sent! I've reported them to my financial institution. I added a screenshot of my order but blacked out my address for obvious reasons. Tomorrow is Christmas. I assure you I'm not receiving my product!

Thumbnail of user daniela1030
1 review
4 helpful votes
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April 23rd, 2021

My first order with them, promptly shipped and confirmed with a tracking number, unfortunately got seized by customs. When told so, their customer service reacted in the right way to replace my lost order, which I received well. Their client approach was friendly and service-minded. I would recommend them any time.

Service
Value
Shipping
Quality
Thumbnail of user bk191
1 review
4 helpful votes
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April 21st, 2021
Verified purchase

I have placed orders several times with HFS over the past few years and have experienced outstanding service and quality every time. A polite customer service representative always calls before accepting the order and funds to ensure that all customer details are correct. Products are shipped promptly and always arrive on time or earlier than expected. Cannot beat these guys for service, quality and price. You'd be a fool to buy anywhere else!

Tip for consumers:
Don't be sceptical! When a customer service representative calls to ensure that all details are correct before accepting payment and processing the order. Make sure to take the call.

Products used:
Medication

Service
Value
Shipping
Quality
Thumbnail of user dant609
1 review
27 helpful votes
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August 6th, 2021

Happy Fam sent me my order of ivermectin. They arrived in a blister pack (good). But when I opened it I found each pill was a mint. When I informed them, they said I was lying and refused to take it seriously. Their quality control is zero and will get someone hurt some day…Stay away

Tip for consumers:
Stay away

Products used:
None, items sent were fake medication.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleye123
1 review
43 helpful votes
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June 15th, 2020

The Happy Family Store are just plain thieves... they steal your money

Placed an order with them on 9 th April 2020... still waiting and whenever you phone you speak to a Jennifer who is as helpful as nothing.
It is outrageous that this alleged store can and is still stealing innocent people's monies...
It should be STOPPED

Thumbnail of user kwank1
1 review
3 helpful votes
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December 30th, 2021

I was being worried and skeptical after viewing the bad reviews from this site and having prepared that I might not receive anything.
But luckily, I received my order today. It was just 9 days after I placed the order(HongKong). So yeah, everything was satisfying. Hope this helps you build more confidence in purchasing med from this store :)

Products used:
accutane

Service
Value
Shipping
Quality
Thumbnail of user gerryd77
1 review
1 helpful vote
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July 1st, 2022
Verified purchase

I have been dealing with the Happy Family for quite some time now. I have found them to be very professional in their work. I have ran into some issues at customs but the store has always settled the concern to my satisfaction. Those problems are out of their control. They are very quick to respond to any concerns. The products they sell are of great quality. Never a problem Overall a very good company to deal with. Well done.

Products used:
Health products

Service
Value
Shipping
Returns
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Thumbnail of user gregm508
1 review
22 helpful votes
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January 10th, 2020

Ordered drugs. Paid for them. Got emails saying the order was created. Did NOT get a tracking number. Called a few weeks later and asked bout the sale. They said they would look in to it. They sent an email saying..."We bring our deepest sorry but we do not have the medication that you have place the order with. We can send you different one for the same total amount. Do you agree for that?" Of course I said no.
Talk about rip offs.
AND THEY ARE STILL ADVERTISING THEM.

Thumbnail of user suec373
1 review
8 helpful votes
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December 4th, 2019

Waited 6 months. No comms. Then got a complete load of junk in the mail worth next to nothing. Complete cr**. Never seen such rubbish. These thieving scrum should be closed down and prosecuted. Please don't let them steal one more penny.

Thumbnail of user meganh523
1 review
2 helpful votes
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February 16th, 2022

Trustworthy business with great customer service. Fast response from support team. Item was lost in transit, but they didn't hesitate in sending me a replacement, which came within 5 days (to the UK).

Products used:
Vitamins

Service
Value
Shipping
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Quality
Thumbnail of user davids4555
2 reviews
2 helpful votes
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September 11th, 2020

I'm extremely impressed with my overall experience with HFS. My order was trackable, delivered in just under four weeks and accurately filled. Their customer support is also courteous, professional and most importantly always available to take your call and assist if needed. I'll definitely be ordering again. David S. Palm Springs, CA, USA

Thumbnail of user debbier221
1 review
3 helpful votes
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August 6th, 2019

Order placed for compass on May 26,2019. I've been contacting them weekly ever since. Finally spoke with my bank this morning and a dispute has been filed. Judging from the other reviews I've read, it seems to be their standard operating procedure. Shameful! I'll NEVER look at another ad from Facebook!

Tip for consumers:
DON’T!

Products used:
None! Never received it.

Service
Value
Shipping
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Thumbnail of user gh405
2 reviews
5 helpful votes
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September 27th, 2020

I am entirely happy with everything about this product, but I had terrible trouble receiving it! Ordered in May - received in September. However their Customer Services were helpful (sent a second batch, I think!) and eventually all is well.

Thumbnail of user mikes2864
1 review
5 helpful votes
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February 13th, 2021

Ordered and paid using PayPal, after reading all the reviews here i gave up that it would arrive. I received a tracking which only worked for the senders country. Thought i would just wait it out and it actually arrived on the first day of the expected 7 day period. Amazed, i think most people who actually receive there goods dont write a review about it so it looks bad. I'm still curious how they would deal with something not arriving. But it's legit.

Service
Value
Shipping
Quality
Thumbnail of user kimberlyf121
1 review
7 helpful votes
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August 2nd, 2019

If I could give it minus stars and the company minus stars I certainly would. I ordered the compass as a Father's Day gift for my husband. We FINALLY received it last week. End of July pretty much. No matter what you do, the darn thing will not open, like it's welded shut. I tried to contact the company to see what can be done but of course they never responded. So... I am going to slam them on every social media I can find. DO NOT buy from them!

Thumbnail of user dylanc254
1 review
3 helpful votes
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June 13th, 2022
Verified purchase

I don't know why they've gotten so many bad reviews on here. They wouldn't even charge my card until I answered their call to confirm the address (they called like 15 times until I realized it was them lol). I had then to confirm again once they were ready to ship. Product came exactly as delivered, sooner than the 2-3 weeks they said it would. The product shipped from Dubai, but was manufactured in India. Works just as well though.

Tip for consumers:
Remember that you need to answer their phone calls before the order will go through. You will need to talk to them twice before your order can be processed, once to confirm payment and again before they ship.

Products used:
Prednisone

Service
Value
Shipping
Quality
Thumbnail of user sandraf205
1 review
2 helpful votes
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July 31st, 2019

Like others mentioned, I ordered the compass but the order status has not changed since the order date May 29,2019. It is now two months later, July 31, and still nothing. Emailed support several times and have not received a reply. If there is an issue with production then people should have the option to wait given a realistic expected delivery or to be given a refund.

Thumbnail of user eziog1
1 review
0 helpful votes
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June 28th, 2021

I suggest to verify often the status of delivery: in my case, when I note the "custom problems", I reported that to service support and in a few days they provide to send me another package!
The second shipment arrived on schedule. Thank you!

Tip for consumers:
Very efficient

Products used:
Medicines

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenm563
1 review
3 helpful votes
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December 1st, 2020

I titled this review canada customs because of problems at entry into canada. First order was in july 2020. Shipment did not clear customs ( or got lost) to which i do not know. Got hold of happie family store and they reordered for me at no charge. Second shipment did arrive at the end of nov. 2020. So very happy with the way you took care of the order. I did try to find out if you have had problems getting through canada customs but did not get any answer to this. Overall i am happy with your service. Thanks ken.

Thumbnail of user jillianh67
2 reviews
10 helpful votes
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April 20th, 2021

So I gave Happy Family Store 2 stars because they actually delivered the first order (building trust?) in about 3 weeks, before trying to scam me on the second order ("our systems couldn't process your credit card, here's a link to pay by Paypal"... which led, after redirecting several times, to a gibberish web address and a blank page as my browser is locked down against malicious activity).

Here are a few hints, based on my experience:

1) Plan to only order once, so adjust your order size accordingly
2) If they tell you they can't process your card (they actually phone it in from Cyprus!) and try to redirect you, abandon ship. When I abandoned the order, they sent me about 4 texts and 2 emails in the next 2 hours trying to get me to follow through... this is not normal vendor behavior
3) Although using EMS delivery costs $30 and doesn't arrive any faster than a non-tracked order despite their claims, it is insurance against the shipment getting "lost", ie. They never bother to send it and keep your money
4) Expect that spam and scam activity on your phone and email will increase dramatically after your order. Maybe use a throw-away email account and a Google voice number
5) Consider using a Mexican pharmacy next time if you're in the US. I will try this next time, because although you can't get the same quantities and the price is slightly higher, it still doesn't require a prescription

Good luck!

Products used:
Medications

Service
Value
Shipping
Quality
Thumbnail of user aarona505
1 review
2 helpful votes
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October 19th, 2020

I received in a little less than a month with NO taking instructions. So it was with the 3-4 week period. No picture available.

Thumbnail of user freedaf
1 review
3 helpful votes
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August 20th, 2019

It took 3 months but I did receive the Compass today. It was as advertised. It just took 12 weeks instead of 6-8.

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