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Happie Family Store has a rating of 2.7 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Happie Family Store most frequently mention tracking number, credit card, and full refund problems. Happie Family Store ranks 765th among Gifts sites.
I don't know why they've gotten so many bad reviews on here. They wouldn't even charge my card until I answered their call to confirm the address (they called like 15 times until I realized it was them lol). I had then to confirm again once they were ready to ship. Product came exactly as delivered, sooner than the 2-3 weeks they said it would. The product shipped from Dubai, but was manufactured in India. Works just as well though.
Please be advised that Happie Family Store is run by a bunch of criminals who scam you out of your money and then never send you your products or medications. About a year ago, I placed a rather large order, paid for it, and then was sent a fake tracking number with Emirates Post. The Store never sent my package, and worse of all, their Russian and African customer service representatives did not respond to any of my many emails and would hang up on me when I called them to address the issue. The Store stole approximately USD$300 from me. Save your money and steer clear of these criminals!
Very fast shipping! Excellent product! Nice helpful people! Very friendly! Thank you! Excellent 5 star seller! I will buy again. Thanks!
I ordered a compass for my husband for Fathers Day on 5/22 and never received it. I would not recommend them to anyone.
I ordered the "special" compass for my husband for Father's Day in early June. I used PayPal to pay for the order. I emailed the company several times but got no response so I filed a claim through PayPal. Two days later, I received a response from Happie Family... " Dear Robin,
Sorry for the late response,
I know that you've been waiting for this for such a long time and now in need another gift as a replacement.
We are doing our best on our side, too, to resolve this issue as there was a big problem at the shipping service's end. All of the trackings cracked and we have thousand orders from them. The reason for not canceling is that we already produced more than 1000pcs and they are on their way to you, and your cancelation along with other customers would cause us huge loss.
We promise that the quality of the product you receive would calm you and you might want to go back and order more from us with a special coupon for you. This gift could be saved for another anniversary for your beloved one. Thank you so much for your understanding and hope you have a lovely day further with your family
Love, Happie Family
And... this was my response back "
- Happie Family, Monday, August 12,2019 at 10:33:32 AM I don't believe you! You have terrible reviews. I know that you are not to be trusted. Please refund my money immediately!
- Robin XXXXX, Monday, August 12,2019 at 11:28:19 AM
That was 3 days ago and I haven't heard a word. I just phoned my credit card company and disputed the charge. I encourage everyone to do the same!
Good products, and awesome customer service as well. Fast and quick responsive to any questions needed
Products used:
Cialis
My Lady and I are extremely satisfied with the the HFS products that enhance our elderly love life!
Last Order # *******
Tip for consumers:
Takes a little while to receive orders but good value and products for the price !
Products used:
Supplements
The product ordered was delivered within the advertised time and I was able to track it to my door. Excellent!
Tip for consumers:
Everything was as advertized
UPDATE: I got my money back from Paypal. It takes some doing, but DO IT! First, take the online copy of your USPS tracking you were given as proof of delivery from Happie Family to your post office. Talk to the postmaster, they have an intranet system that will also include exactly where and when the item was delivered and has more information than what you can get online. I'll bet you find out it isn't your address. Ask them to print that for you. Upload a copy of what the USPS gave you (https://paypal.com/il/uploaddoc). Go to Paypal on Twitter - yes TWITTER. It's the only way you can bypass the PayPal algorithm that will automatically process your appeal. Send them a DM telling them that you have uploaded the USPS internal tracking and want your appeal reopened. Then send that form also to paypal to the Twitter DM. Once I did that, I had my money back in 24 hours. If we all do that we should have our money back an they will have a reason to go after Happie Family for fraud. Good luck.
Just like everyone else, the following occured:
I ordered the compass on 6/3.
It didn't arrive so I checked back with the company's website - it showed in process, then greater demand than anticipated.
I asked for a cancellation and refund when it didn't arrive by July 15.
No response.
I opened a complaint with Paypal, they asked HF for shipping confirmation, which they supplied. Only showed my city. Paypal closed complaint.
I begged them to reopen, which they did and I provided PROOF that is wasn't MY confirmation tracking, it was for another item delivered to another address in my city. Showed shipper as Newgistics. They asked HF for confirmation of delivery.
HF provided THE SAME INFORMATION, Paypal accepted it and closed my escalation.
I've been scammed like everyone else here, and it's not the money that's most infuriating, it's the fact that Paypal adheres to their algorithm for addressing complaints, and HF has figured it out to their advantage.
Happie Family and Paypal are partners in scamming the public.
Always helpful and patient. I have ordered from them before it always resurging that it's good business.
Fast shipping, a very good service and quality.
Very pleased with my order.
I will surely place other orders with your company.
Thank you very much.
Can track over time not at first good service. Perhaps use card with a limit as with most overseas purchases. Takes a while but good drugs.
Tip for consumers:
always be careful when sending c=card #'s
Products used:
antibiotics
My experience was of a secure shopping site and effective customer service. Received the products exactly as indicated.
Tip for consumers:
Shipments are from overseas but it is not uncommon these days and I was not surprised. Given the current pandemic the shipping time was a little longer than expected but understandably so.
Products used:
Supplements for my pets.
Where is my order? Could please send my order I'm Very disappointed even I cannot chat them again they blocked me.
Don't order from them it's a scam steal your money and disappointment. Facebook should stop this scam from ripping people off.
They have even lied to my credit card company and they won the dispute. I will not let this go. I want my money refunded
I Have To Say I Thought This Was A Scam. I Took A Chance. I Love It. Actually Arrived Sooner Than Expected. I Will Be Reordering So My Stock Is Great Standing.
Tip for consumers:
It's Worth The Wait Time.
Products used:
Viagra
When i order you always are so very helpful to sort it out and give me the best prices and customer service staff are very helpful
I'm very happy with my purchase. My parcels was late so I called to customer service that was very helpful and polit. I would order again!
Products used:
Médications
I ordered them and they arrived exactly as ordered. The help people on their website was a lot of help and I would suggest doing that.
Same as everyone else. I ordered the compass in July. Now Oct and still no compass. Emails all read the same as other posted emails. This is a scam!
Ordered May... no goods, no reply to emails, asked for money back too... still no reply, have reported to Barclaycard... they are looking into it
I received my order in less than 2 weeks and was able to track it right up to the minute it was delivered to my door.
Tip for consumers:
Don't hesitate to use this company
Products used:
INHALERS
Fast delivery, discreet package, generic product works as well as brand product. Will reorder for sure!
Products used:
Cipro
I have received no product, have sent inquiries and no response from them. These people, as far as I am concerned, have stolen my money
It's a peace of shot pharmacy beware they never shipped package they r fraud support is rude they don't ship package they r rude it a peace of $#*!
Always satisfied with my order. I always get my order on time and the support from HFS is amazing. I highly recommend!
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