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Please stay clear of this shop, beware, ordered some crystal for anniversary in december, did get immediate email from (donna) stating i could not have the engraving on that i wanted and i would have to change wording, emailed back new request and that was it, never heard from them again, sent them another 3 emails over the next 7 days but didnt get any reply, tried the phone no but all you get is a constant tone, they had already taken my money through paypal so had to open a dispute through paypal, thankfully got my money re-imbursed but shall not be using this shop again
Date of experience: December 15, 2013
AWFUL! SCAM!
I ordered a product as a gift, which they took payment from my account for but it NEVER came, I emailed them constantly, but never received a reply for weeks. The phone number also doesn't work. Eventually after threatening them with legal action someone called Donna replied to my email (most likely a fake name) she was absolutely unhelpful & told me they wouldn't offer me any compensation but would re-send. They NEVER re-sent the purchase! Four weeks after originally ordering it I am back to constantly emailing them for updates, but again no replies! Eventually i demanded a refund and my product to be sent or I would take legal action. They never responded to me but issued a refund. Still have no product and no idea if I ever will. SCAM! DO NOT USE!
Date of experience: November 29, 2013
I would like to express my disappointment and anger at my whole experience with Hastings Crystal.
I placed an online order but received no item or update on my order for over two weeks until
I tried to make contact. I had multiple issues contacting the store receiving no response to my messages, until finally getting through via Facebook. I wonder if I didn't have Facebook, would I have ever received any contact or update? After chasing, I received an item that was different to the one I bought. Again after going through official channels of contacting the website multiple times for a returns code/ address as required by the store, with no reply, I again took to Facebook. I finally received a returns code and returned the item the same day as instructed by Donna. Three weeks went by with no refund, so I again contacted Hastings Crystal via Facebook, where they denied receiving the item and I am left without a refund.
This 61 day ordeal has caused my mother a lot of distress and I am very unhappy with the service we have received. I would never use this company again, and would urge others to avoid.
Date of experience: October 5, 2013
Hastings Crystal is huge, so much choice! We ordered wedding favours and they arrived within a week. Loved the favours and the lady we dealt with in customer services was really helpful and friendly.
Date of experience: February 24, 2010
Online shop that specialises in crystals and gifts. Items were not packaged properly, so when I recieved the crystal it was damaged. As it was for a gift, I did not have the time to wait for them to review the damage and placed another order. After many emails with the customer service with promises of a refund after item was returned with a code(which she did not give even though I asked for it) contact was lost. My emails were ignored and I did not get my refund. WEBSITE MIS-SELLS, DO NOT BUY FROM THEM UNLESS YOU ARE WILLING TO RISK THE CHANCE THAT YOUR ORDER WILL NOT BE DAMAGED AS YOU WILL NOT GET IT REFUNDED!
Date of experience: October 3, 2009
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